GetFeedback
NOVEMBER 25, 2019
If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. Customer Satisfaction Score is 76.5%. Airlines: 73%. Internet Social Media: 72%. Customer Satisfaction Score: A Free Guide. to get a pulse on CSAT across industries. Apparel: 79%.
ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.
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Lumoa
JUNE 14, 2023
When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). But what happens when your NPS score isn’t quite as rocketing as you’d like? So keep reading if you want to get your NPS score back on track and supercharge your CX efforts.
Lithium
SEPTEMBER 29, 2022
Next, a group of people, through the power of social media, band together to make hundreds of calls to your contact center and tweet thousands of times to your brand in a day to display their disdain for your brand. Of course, the simplest solution is to unplug your phone system and focus all efforts on damage control.
Lithium
SEPTEMBER 14, 2022
Next, a group of people, through the power of social media, band together to make hundreds of calls to your contact center and tweet thousands of times to your brand in a day to display their disdain for your brand. Of course, the simplest solution is to unplug your phone system and focus all efforts on damage control.
Experience Investigators by 360Connext
APRIL 28, 2017
Who wants to work in a place where customers complain both to and about the employees in viral videos and publicly on social media ? So Comcast made dramatic efforts to improve the wait times and engaged their employees in the field to help. “Your store dropped 1% in NPS scores this month!” Save 1,000 words.
Comm100
NOVEMBER 27, 2017
The incident made Domino’s one of the first companies to take a major hit thanks to social media. And, it happened before Domino’s had a social media presence, which could have equipped it to better handle the situation. Have a social media response team.
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