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The Social Media Customer Service Opportunity

NICE inContact

Earlier this year I had an issue with an airline so, as many of us would do, I called them. Naturally, I did what many of my fellow millennials would do and took my issue to social media. Apparently their social media was as backed up as their contact center. So, I left my favorite airline for another.

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Stuffing the Social Media Ballot Box

InMoment XI

As a frequent flyer, I am quite vociferous in my opinions about my experiences with airlines. As such, I am always keen to offer opinions, even when unsolicited via social media. Occasionally, I will receive a survey from an airline. View Article.

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article thumbnail

Stuffing the Social Media Ballot Box

InMoment XI

As a frequent flyer, I am quite vociferous in my opinions about my experiences with airlines. As such, I am always keen to offer opinions, even when unsolicited via social media. Occasionally, I will receive a survey from an airline. View Article

article thumbnail

Stuffing the Social Media Ballot Box

InMoment XI

As a frequent flyer, I am quite vociferous in my opinions about my experiences with airlines. As such, I am always keen to offer opinions, even when unsolicited via social media. Occasionally, I will receive a survey from an airline. View Article

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Glengarry Glen Ross: Automotive vs. Airlines

InMoment XI

Ever wonder how auto companies compare to other industries in responding to customer inquiries over social media? We’ve got the definitive answer for you, or at least for the auto and airline industries, in this week’s MaritzCX blog. Until next time. christravell

Airlines 200
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Video: Glengarry Glen Ross: Automotive vs. Airlines

InMoment XI

Ever wonder how auto companies compare to other industries in responding to customer inquiries over social media? We’ve got the definitive answer for you, or at least for the auto and airline industries, in this week’s MaritzCX blog. Until next time. christravell.

Airlines 200
article thumbnail

Video: Glengarry Glen Ross: Automotive vs. Airlines

InMoment XI

Ever wonder how auto companies compare to other industries in responding to customer inquiries over social media? We’ve got the definitive answer for you, or at least for the auto and airline industries, in this week’s MaritzCX blog. Until next time. christravell

Airlines 200