Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software. Emotion detection. Intent analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

Analytics 208

Analytics Touchpoint Customer Centricity Feedback 208

2020 Research

APRIL 18, 2024

Key Takeaways The future of healthcare research is exciting due to the ability to use data to swiftly find solutions and bring treatments to patients in need. Healthcare research teams are actively testing and validating AI-generated information while considering compliance and regulatory concerns.

Healthcare 59

Healthcare Industry Trends Innovation 59

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

Innovation 78

Innovation Video Consulting Customer Insights 78

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Innovation 134

Innovation Travel Financial Exercises 134

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. What are the benefits of AI in customer service?

Customer Service 203

Customer Service Self Service Chatbots Healthcare 203

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 95

Innovation Resources Entertainment Sports 95

2020 Research

FEBRUARY 29, 2024

Key Takeaways While AI technology has the potential to enhance the research process, it’s unlikely to replace human respondents entirely. The researcher skillset is expected to undergo significant changes by 2024, with a focus on strategic thinking, creative development, and data quality management.

Trends 59

Trends Innovation Leadership Data 59

Uniphore

OCTOBER 14, 2021

At Uniphore, our mission is to bridge the gap between people and machines by leveraging AI and automation to improve and optimize conversations across the board. According to Gartner, recent advances in NLT, AI and Machine Learning, are enabling “intuitive forms of communication between humans and systems.” All rights reserved.

Technology 182

Technology Chatbots Innovation Policies 182

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Marketing 64

Marketing Innovation Guidelines Roadmap 64

Uniphore

JANUARY 14, 2022

By harnessing the power of conversational AI and automation, businesses can optimize every conversation, increase NPS, improve customer LTV and achieve efficiencies. By harnessing the power of conversational AI and automation, businesses can optimize every conversation, increase NPS, improve customer LTV and achieve efficiencies.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. We discussed this on a recent podcast with our guest, Broderick Turner, Ph.D., Assistant Professor of Marketing at Virginia Tech. We discussed this on a recent podcast with our guest, Broderick Turner, Ph.D., Assistant Professor of Marketing at Virginia Tech.

System 148

System Social Media Video Technology 148

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center.

Contact Center 306

Contact Center Self Service Analytics Banking 306

TechSee

MAY 20, 2020

TechSee was honored as a pioneer in Computer Vision AI-powered Visual Assistance for customer service, based on our proprietary, multi-patented technology. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact.

CRM 207

CRM Report Self Service Customer Service 207

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. Join Daniel Faggella, Head of Research for Emerj, as he explores the current and future state of conversational AI in banking with Kimberley West, Director of Product Marketing for Uniphore. Three real-world use cases of AI in finance.

Banking 130

Banking ROI Policies Financial 130

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros. Register Now.

Call Center 223

Call Center Contact Center How To Case Study 223

ShepHyken

APRIL 28, 2024

Marketers and loyalty professionals need to figure out a way to create innovative and engaging loyalty programs that are flexible enough to adapt to current and future market challenges. Of course, the trend in AI is at the top of the list. The use of generative AI technology is easier than ever to implement and cost-effective.

Loyalty Programs 62

Loyalty Programs Customer Service Self Service e-support 62

Ascribe

MARCH 12, 2024

Welcome to the debut episode of the Ascribe podcast, where industry leaders Gustav Jaeckel, Ascribe’s Managing Director, EMEA, and Chrissy Stevens, Ascribe Vice President, Services, share experiences and insights on the market research and customer insights industries.

Exceptional Customer Service 52

Exceptional Customer Service Innovation Industry Software 52

ChurnZero

APRIL 1, 2024

AI is changing just about everything within the SaaS and technology space. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. How can we apply it to onboarding?

Customer Journeys 76

Customer Journeys Strategy Analysis Tips 76

2020 Research

SEPTEMBER 19, 2023

Throughout this series, we talk with experts about the intersection of technology and market research, the boundless possibilities that emerge, and their vision for where this journey is taking Sago and the industry.

Innovation 69

Innovation Culture Industry Technology 69

Comm100

APRIL 22, 2021

billion, growing at a CAGR of 24.3%, according to a new report by Grand View Research. So the question is, what is driving this growth, and why are top brands embracing AI chatbots? Evolution of AI . NLP is a branch of AI that simply put, helps computers communicate with humans. ” (Grand View Research) .

Chatbots 246

Chatbots Brands Wait Times Consumers 246

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

TechSee

MARCH 7, 2023

Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team. Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Ascribe

APRIL 10, 2024

In this episode, special guest Lara Rice, Managing Director of Ascribe, joins Chrissy and Gustav to discuss the evolution of coding within the market research industry, and at Ascribe how years of manual coding experience coupled with valuable feedback from customers on their needs have been fueling constant innovation.

Innovation 40

Innovation Industry Feedback Data 40

SurveySparrow

JANUARY 9, 2024

Using AI tools for market research is a game changer. This blog will look into the top AI market research tools, their features, and pricing! But, before that… What is an AI Market Research Tool? Here’s the lowdown: Efficiency Boost: AI tools make things faster.

Tools 52

Tools Marketing Strategy Analysis 52

ShepHyken

MARCH 18, 2024

KCI Survey: Swifties, the BeyHive and BravoCon Demonstrate the Power of Superfans by Alicia Esposito (Retail TouchPoints) “Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many marketing and brand teams, driving relevance and impact means activating and leveraging those brand fans and superfans.

Customer Service 80

Customer Service Government Employee Experience Video 80

TechSee

OCTOBER 9, 2018

According to a report by Pew Research Center , 85% of Millennials say they use social media. Research shows 69% of Millennials say they “feel good” about both themselves and the company when they can solve a problem on their own. A day in the life of a Millennial. trillion in spending — in the United States by 2020.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

AWS Machine Learning

OCTOBER 5, 2023

These models can be used for question answering, summarization, translation, and more in applications such as conversational agents for customer support, content creation for marketing, and coding assistants. About the Authors Hao Zhou is a Research Scientist with Amazon SageMaker. environment (PyTorch).

Training 95

Training e-support Conference System 95

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. This document contains over 100 highly detailed technical reports created during the process of drug research and testing. By harnessing AWS generative AI, Accenture aims to transform efficiency for regulated industries like pharmaceuticals.

Government 99

Government Report System Guidelines 99

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Key takeaways: Excessive and irrelevant marketing messages overwhelm consumers, leading to increased unsubscribes. citizens in January 2024.

Marketing 64

Marketing Survey Report Consumers 64

2020 Research

DECEMBER 5, 2023

[link] In the latest episode of Sago’s Eye on Innovation Series , we dive into the captivating world of technology and artificial intelligence and how it’s shaping the future of the market research industry. Some of the questions discussed include: How will the market research industry use synthetic/artificial respondents?

Innovation 59

Innovation Industry Video Consulting 59

2020 Research

DECEMBER 5, 2023

[link] In the latest episode of Sago’s Eye on Innovation Series , we dive into the captivating world of technology and artificial intelligence and how it’s shaping the future of the market research industry. Some of the questions discussed include: How will the market research industry use synthetic/artificial respondents?

Innovation 59

Innovation Industry Video Consulting 59

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Clarivate

JUNE 29, 2023

There are, however, some truly alluring potential use cases for generative AI applications such as ChatGPT for the life sciences and healthcare industries – as well as some pressing limitations. At Clarivate, we have been a longtime trailblazer in the implementation of AI to enhance our tools and solutions.

Healthcare 98

Healthcare Guidelines Government Technology 98

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

CRM 69

CRM Marketing Social Media Analysis 69

Clarivate

APRIL 15, 2024

Artificial intelligence (AI) is evolving rapidly with new business use cases constantly emerging. Our research found that IP professionals are currently grappling with what AI could mean for them, their practice and their processes. Key questions for the sector to ask include: What does AI mean for IP law and practice?

Strategy 59

Strategy Analysis Consulting Analytics 59