InMoment XI

FEBRUARY 24, 2015

If you’re bored in the next few weeks waiting for spring, I’ve got a fun activity for you. Go into three car dealerships and pretend you’re shopping for a car. It’s amazing what you find. I try and do this regularly and my personal experience mirrors the hard numbers from our ongoing New Vehicle Customer. View Article

Customer Experience 200

Customer Experience Customers 200

InMoment XI

FEBRUARY 24, 2015

If you’re bored in the next few weeks waiting for spring, I’ve got a fun activity for you. Go into three car dealerships and pretend you’re shopping for a car. It’s amazing what you find. I try and do this regularly and my personal experience mirrors the hard numbers from our ongoing New Vehicle Customer. View Article

Customer Experience 200

Customer Experience Customers 200

Centercode

JANUARY 26, 2023

There are a variety of activities you can ask your testers to participate in during beta. While things like bugs and feature requests may spring to mind first, it’s important to get creative about the kinds of feedback you collect so you can get the most value out of your test. One activity we’ve found […]

Feedback 52

Feedback 52

Beyond Philosophy

OCTOBER 14, 2023

Sometimes, it is about something they ordered or bought; sometimes, it is about paint color or springing for the upgrades. However, psychology shows we have multiple versions of ourselves that activate under different circumstances. You think, what happened? People change their minds all the time for a lot of different reasons.

Customer Change 78

Customer Change System Tips Customers 78

Alliance by IFS

APRIL 16, 2019

Astea to showcase its updated field service management and mobility platform at Field Service Palm Springs April 23 – 26. Astea will be showcasing its updated field service management and mobility platform at Booth #201 and Kiosk #W3 at Field Service Palm Springs 2019 , April 23 – 26, in Palm Desert, CA.

Roadmap 92

Roadmap System Travel Management 92

QuestionPro Audience

MARCH 30, 2018

Many sports fans claim the only thing that gets them through the tedious month of March, when spring is so close you can taste it, is the NCAA Men’s Basketball Tournament, better known as March Madness. The campaign has evolved throughout the month with relevant advertisements and activations around iconic sporting events.

Brands 191

Brands Sports Advertising Social Media 191

Customer Bliss

SEPTEMBER 28, 2021

Dr. Guerra, a dentist in the Colorado Springs area, has his experience so deliberately designed, that there are no magazines in the waiting room! There is a very well orchestrated set of experience activities that Dr. Guerra’s team deliver. Get more case studies, activities, and insights in the book. Deliberate Choices.

Case Study 194

Case Study Study Healthcare Hospitality 194

NetBase

FEBRUARY 27, 2020

Spring Break is time for college kids and families to escape for a bit from the stresses of everyday life, but sentiment around travel is a bit shaky this year. When we explore market intelligence, we see some conversational clusters that make sense after a bit of exploration: Spring Break travel. Gen Z, Millennials and Moms.

Travel 60

Travel Tourism Trends Course 60

QuestionPro Audience

MARCH 14, 2018

Spring has sprung! QuestionPro Audience provides our clients with access to more than 20 million active respondents, including our General Contractor panel. Sadly, we’re still waiting on actual confirmation from Mother Nature here in Chicago). After the long winter, homeowners are always eager to tackle home improvement projects.

Tips 210

Tips Insurance Study Report 210

Comm100

OCTOBER 25, 2021

Spring break 2020 heralded the most sudden of changes in the span of a few days, putting an end to traditional face-to-face tutoring and in-person events and activities, and heralding remote digital teaching and learning experiences. This undoubtedly made student engagement a challenge.

Engagement 202

Engagement eBook Chatbots Social Media 202

Alliance by IFS

APRIL 22, 2019

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. To get a first-hand look at the Alliance Enterprise Spring release, visit Astea representatives at Booth #201 and Kiosk #W3.

Software 77

Software Management Roadmap Conference 77

QuestionPro Audience

MARCH 14, 2018

Spring has sprung! QuestionPro Audience provides our clients with access to more than 20 million active respondents, including our General Contractor panel. Sadly, we’re still waiting on actual confirmation from Mother Nature here in Chicago). After the long winter, homeowners are always eager to tackle home improvement projects.

Tips 150

Tips Insurance Study Report 150

Kitewheel

MARCH 25, 2019

With the first days of spring underway, the year is already in full swing! This blog highlights ten simple ways that your business can clean up your CX this spring. How you can identify customer pain points more quickly this spring is by bringing journey analytics in house. Connect channel activities and customer experiences.

ROI 76

ROI Hotels Customer Journeys Retail 76

Customer Bliss

OCTOBER 28, 2021

But day after day this can become numbing…it is why you may not hear energy when you call a call center, or notice a spring in the step of someone working in a building. Get more impactful brand examples, activities, and insights in the book. People are given targets, process and rules that they dutifully perform.

Case Study 148

Case Study Study Policies Government 148

Daniel Group

APRIL 13, 2022

We hope everyone is enjoying this spring weather. At The Daniel Group, we are learning more and more about referral activity in the B2B world, and we now have three tips to help you increase your referral activity and fire up your customers to become your best sales force. Lynn Daniel. 704.749.5018.

Marketing 98

Marketing B2B Tips Feedback 98

Beyond Philosophy

DECEMBER 21, 2023

Now, in the instance of an AI wave over the market research field, it could be that some jobs go away in traditional customer market research but new ones spring up in the new industry boom. This type of activity is what they do best, and, most times, better than humans. So, does anyone know where the area of customer insights going?

Analysis 88

Analysis Trends Customer Centricity Customer Insights 88

Oracle

MAY 20, 2021

Trend of the week: Spring is the new holiday shopping season. An exciting and optimistic headline caught my attention in AdAge : “ Spring is the New Christmas as Brands Prep for the Return of Roaring ’20s Consumerism. Wedding industry activity is surging as couples begin to plan their spring and summer nuptials.

Marketing 52

Marketing B2B Sales Study 52

NICE inContact

AUGUST 27, 2018

billion monthly active users (globally). Just an example: in a spring 2018 survey, it was Snapchat that was called out as the most important social network for 45% of US teens. In July 2018, Facebook had 2.2 74% of Facebook users say they visit the site daily, with around half (51%) saying they do several times a day.

Social Media 121

Social Media Contact Center Customer Journeys Interaction 121

Myra Golden

MAY 7, 2020

The activity took less than ten minutes, and it set the tone for a fun, upbeat virtual meeting. Have everybody wear fun pajamas Let everyone order lunch to be delivered around the same time (Company picking up the tab) Everyone check-in with how they’re feeing using a season, “Today I’m spring,” or “I feel like winter.”

Customer Service 71

Customer Service Tips Meeting Video 71

Call Experts

MARCH 18, 2020

Each video includes an activity guide with lessons for K-5 students to do at home. . Earth Day Activities: Resources going into Spring for Earth Day - activities you can do at home using recycled materials. 15 Activities To Do with Your Kids While Schools Are Closed. More Blogs Menu.

Contact Center 75

Contact Center Call Center Customer Journeys Conference 75

Oracle

MAY 1, 2020

Pick a date that works for your team to host various virtual activities throughout the day. The Oracle Data Cloud team typically hosts a hackathon every spring and fall where members come from offices all over the world to work on various projects. This spring, we’re hosting it online. Virtual hackathon.

Employee Engagement 100

Employee Engagement Tips Engagement Exercises 100

AWS Machine Learning

JANUARY 12, 2023

Part of how The Very Group secures and tracks business operations is through activity logging between business systems (for example, across the stages of a customer order). At The Very Group , which operates digital retailer Very, security is a top priority in handling data for millions of customers.

Groups 106

Groups Data Policies Retail 106

Retently

MARCH 16, 2022

As SaaS companies spring up, the essential Customer Success role is being rolled into Customer Service. CSMs must be actively seeking ways to help their customers make the most of a company’s SaaS offering. But there’s still one area that’s neglected all too often – Customer Success.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

Thematic

OCTOBER 4, 2022

These teams were responsible for organizing the schedule: one for work and one for fun activities. ” Work activities We’ve read other people’s retreat write ups and knew that it’s important not to overdo work activities. One person created a meal roster, and assigned groups of three to each meal.

Company 62

Company Travel Groups Transportation 62

Gainsight

MARCH 15, 2022

Active User Rates. And if users’ activity slows down, it could signal it’s time for you to step in before they churn. That’s why your active user rate metrics are so important. By working to improve active user rates, you’re simultaneously slimming down churn, speeding up TTV, and driving long-term growth.

Measurement 52

Measurement Management Customer Retention Metrics 52

Clarivate

DECEMBER 14, 2021

Patients are most active searching for online health information when preparing for a doctor visit, when 19% do so; after a doctor’s appointment (20%); and after receiving a prescription but before getting it filled (19%).More Meanwhile, 37% of patients say they spend a lot more time researching health information because of the pandemic.

Healthcare 52

Healthcare Conference Consulting Report 52

Totango

APRIL 1, 2021

We also recently received the following badges: G2 Leader Spring 2021 recognizes vendors who have high customer satisfaction ratings and dominating market presences. . G2 Momentum Leader recognizes the fastest-growing software companies in their category. .

Leadership 79

Leadership Software Analytics Touchpoint 79

datastax

MARCH 20, 2019

To qualify, customers must be active users of DataStax Enterprise, DataStax Distribution of Apache Cassandra, and/or DataStax Managed Cloud. We look forward to seeing you in our nation’s capital later this spring! If your organization meets these criteria, apply here by April 30, 2019 to get in on the fun. READ NOW.

Company 88

Company Conference eBook Banking 88

Chadwick Martin Bailey

OCTOBER 7, 2020

New account openings were at an all-time high this past spring for traditional financial services brands and the plethora of born-online digital platforms. They were determined not to miss the market sale, as many of them did for one reason or another back in ‘08/’09. Who Will Young Investors Turn To?

Financial 98

Financial Touchpoint Brands Marketing 98

ECXO

APRIL 18, 2024

Every day, Jose would come to work with a twinkle in his eye and a spring in his step, ready to tackle any customer quibbles with his trademark cheerful demeanor. He understood that customers were the lifeblood of any business and treated them with the respect, empathy, and kindness they deserved.

Customer Experience 101

Customer Experience Customer Centricity Chief Customer Officer Culture 101

Oracle

MAY 24, 2021

Some tools, like a smart screwdriver, even allow for one-touch activation to complete its assigned job. More articles like this: Spring and Summer Garden Tech Blossoms for the 2021 Growing Season. 3 Ways Artificial Intelligence Boosts the Spring Cleaning Experience. No more worrying about stripped screws!

Tools 42

Tools Innovation Wireless System 42

Experience Matters

MAY 6, 2015

During the Spring of 2010, my wife Karen & I had a “crazy” idea… let’s create a non-profit professional association for the people who call themselves customer experience professionals. Karl Sharicz is a CXPA board member and one of the most active volunteers that I have ever met.

Customer Experience Professionals 120

Customer Experience Professionals Government Customer Experience Connections 120

Lithium

MAY 1, 2018

This month we had loads of activity! Spring has sprung everyone into action around here. This isn't his first go around at being a top contributor though- we love your consistent activity! We appreciate your constant activity. The community is buzzing with new topics. With that, we have our top contributors for April!

40

40

Lithium

MAY 1, 2018

This month we had loads of activity! Spring has sprung everyone into action around here. This isn't his first go around at being a top contributor though- we love your consistent activity! We appreciate your constant activity. The community is buzzing with new topics. With that, we have our top contributors for April!

40

40

Lithium

MAY 1, 2018

This month we had loads of activity! Spring has sprung everyone into action around here. This isn't his first go around at being a top contributor though- we love your consistent activity! We appreciate your constant activity. The community is buzzing with new topics. With that, we have our top contributors for April!

40

40

Lumoa

JULY 10, 2018

It is a simple excel tool for assessing the return on investment for your customer experience management activities. If you think understanding the ROI of the customer experience is difficult, you are not alone Surprisingly few companies understand the ROI of customer experience activities. 5) How much does fixing this issue cost?

ROI 303

ROI Customer Experience NPS Financial 303

West Monroe

OCTOBER 23, 2023

It’s an active process that requires constant reinforcement to get it right, particularly like a process from going analog to digital. Tyson: The first thing that comes to mind is during COVID, all automotive retailers and dealers had to put in place digital resources to sell cars.

Automotive 59

Automotive Policies Transportation Consumers 59