Experience Investigators by 360Connext

JANUARY 30, 2024

This isn’t just a conversation about technology; it’s about humanizing the automated, ensuring accuracy, and strategically mapping the customer journey to adapt to this new frontier. About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect. Michelle holds 6 U.S.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

AWS Machine Learning

APRIL 3, 2024

Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results. During data indexing, you process the product images to generate embeddings for these images and then populate the vector data store.

Policies 99

Policies Examples Ecommerce User Experience 99

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge.

Analytics 102

Analytics Training Government System 102

Uniphore

JANUARY 4, 2022

Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Find out about the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s modern enterprise. Conversational AI Platform. U-Self Serve. Case Studies.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize enables developers to quickly implement a customized personalization engine, without requiring ML expertise. For more information about tagging Amazon Personalize resources, see Tagging Amazon Personalize resources. About the authors Ba’Carri Johnson is a Sr. Optionally, add any tags.

Training 94

Training Resources Travel Software 94

TechSee

SEPTEMBER 21, 2023

As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers. To learn more about Sophie AI, please contact us today.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

ShepHyken

APRIL 23, 2024

but when it comes to taking care of the customer, they fail. This made me think further about how cars are maintained, and it’s not much different from how you would want to run your business. Assuming you have a good product, you want to create processes that are customer- and employee-friendly. Your business is the same.

Customer Experience 88

Customer Experience Customer Service Training Training Advertising 88

AWS Machine Learning

MARCH 4, 2024

Imagine sophisticated conversational assistants providing fast and highly-contextual responses, picture personalized recommendation engines that seamlessly blend in relevant images, diagrams and associated knowledge to intuitively guide decisions.

Innovation 135

Innovation Travel Financial Exercises 135

BirdEye

JULY 13, 2023

How do social media optimization and search engine rankings connect? 5 essential social media optimization strategies FAQs about social media optimization Optimize your social networks with Birdeye Social What is social media optimization? The best thing about Birdeye is that it links all of our social media accounts into one place.

Social Media 98

Social Media Advertising Return on Investment Infographics 98

AWS Machine Learning

DECEMBER 12, 2023

Thousands of engineers are being onboarded to contribute to this transition. Vodafone Digital engineering (VDE) invited Accenture and AWS to co-host an exclusive event at their annual DigiFest, a week-long event celebrating the scale of their global VDE teams, championing reusable apps and collaborative idea generation.

Telecommunications 101

Telecommunications Training Chatbots CRM 101

ShepHyken

SEPTEMBER 14, 2021

The Ultimate Marketing Engine. Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. Creating the customer journey is not about a sales funnel. It is about organizing behavior and helping customers reach their goals. Creating Customers for Life.

Consulting 151

Consulting Customer Journeys Marketing Training 151

CSM Magazine

APRIL 15, 2024

This comprehensive guide is not just a resource; it’s your key to mastering search engine optimization. Are you eager to kickstart your venture with an SEO marketing blueprint engineered for triumph? SEO minimizes wastage and maximizes impact by targeting users who are actively searching for your products or services online.

Return on Investment 52

Return on Investment Competitive Advantage Strategy User Experience 52

CSM Magazine

FEBRUARY 26, 2024

Trent’s Drains, a provider of 24/7 drainage services, is using BigChange software to jettison inefficient job management and improve productivity. Transitioning to digital working, Trent’s field operatives are using mobile devices synchronised in real-time with the back-office system.

CRM 52

CRM Financial System Customer Relationship Management 52

AWS Machine Learning

JANUARY 10, 2024

Specialist Data Engineering at Merck, and Prabakaran Mathaiyan, Sr. ML Engineer at Tiger Analytics. A scalable MLOps platform needs to include a process for handling the workflow of ML model registry, approval, and promotion to the next environment level (development, test, UAT, or production).

Training 97

Training Travel Analytics Metrics 97

Zeisler Consulting

NOVEMBER 8, 2023

It was a long time ago that I first wrote about the difference between CS and CX. Thinking about this, it actually rhymes with a conversation I was recently having with someone who’s in “CX” in her company’s Contact Center/Customer Care department. But how to break though? How to get someone to listen to you?

How To 93

How To Contact Center Customer Care Customer Success 93

ReviewTrackers

SEPTEMBER 13, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. In other words, the reviews specifically targeted potential customers that were curious or had concerns about a stranger visiting their home and cleaning their carpet.

Study 128

Study Examples Customer Experience Data 128

kommunicate

AUGUST 3, 2023

Last Updated on August 3, 2023 The month of July came along, and our engineers here at Kommunicate did what they always do best – make your chatbot builder even better. More details about [.] The post Here’s What’s New From August 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Chatbots 93

Chatbots 93

ReviewTrackers

SEPTEMBER 7, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. In other words, the reviews specifically targeted potential customers that were curious or had concerns about a stranger visiting their home and cleaning their carpet.

Examples 123

Examples Study Customers Customer Experience 123

AWS Machine Learning

APRIL 16, 2024

Customers are building generative AI applications using large language models (LLMs) and other foundation models (FMs), which enhance customer experiences, transform operations, improve employee productivity, and create new revenue channels. FMs and the applications built around them represent extremely valuable investments for our customers.

Innovation 116

Innovation System Training Software 116

BirdEye

AUGUST 15, 2022

When customers search for your products online, will they see you or your competitors first? To make sure your business is the first one they see, you need to start focusing on Search Engine Marketing (SEM). An overview of Search Engine Marketing. Paid SEM involves buying ads that display your products on SERPs.

Marketing 97

Marketing Advertising Trends Tools 97

AWS Machine Learning

JANUARY 12, 2023

This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. Amazon Comprehend is a fully managed and continuously trained natural language processing (NLP) service that can extract insight about the content of a document or text. Overview of solution.

Groups 105

Groups Data Policies Retail 105

CSM Magazine

SEPTEMBER 6, 2023

What do they get most frustrated about? Hopefully, understanding this subject will give us some idea about what steps to take. Poorly Designed Websites Think about it. These developments have been a boon to productivity for everyone. They pay for a product or a service, and that transaction comes with an expectation.

Customer Care 98

Customer Care Call Center Customer Service Representative Chatbots 98

Joe Rawlinson

APRIL 3, 2023

Organic search leads are prospective customers who discover your website online when they type something into a search engine like Google. For a lead to be organic, you must have obtained it through unpaid methods, like search engine optimization, as opposed to pay-per-click (PPC) ads.

Video 78

Video Customer Retention Metrics Strategy 78

Retently

DECEMBER 21, 2022

Should you ask your key contact to complete your NPS survey, or should you send it to every user that engages with your product? First, let’s cover some of the advantages of emailing your Net Promoter Score survey to every person who uses your product. Who should you survey? More data equals more insights and better feedback.

Net Promoter Score 148

Net Promoter Score B2B Survey Company 148

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. We were facing the following challenges to operate their existing setup: With the continuous introduction of new products, the computer vision model needed to continuously incorporate new product information.

Training 98

Training Gamification Data Innovation 98

Totango

FEBRUARY 28, 2024

We have two exceptional products that will continue to receive upgrades and enhancements as we work tirelessly to support your customer-led growth strategies with a unified solution that combines the unique power of both platforms. But what does this mean for you, our customers? Today, nothing changes. We’re only just beginning.

Company 105

Company Roadmap Sales Customer Success 105

West Monroe

SEPTEMBER 28, 2023

About the Episode In episode 2 of "This is AI," hosts EJ , Erik Brown , and Ryan Elmore discuss the application of generative AI across industries, exploring the challenges organizations face when choosing between pre-built and custom solutions. So it's kind of a different way of thinking about how machine learning is done.

Technology 52

Technology Government Innovation Data 52

West Monroe

DECEMBER 11, 2023

About the episode Can generative AI fix your data problems? Is prompt engineering a role or a skill? Host Rissa Reddan welcomes leaders from West Monroe’s AI Lab–and the hosts of West Monroe’s podcast miniseries "This Is AI"–to answer your burning questions about gen AI heading into 2024.

Company 52

Company ROI Innovation Data 52

DemandJump

JUNE 12, 2023

The best SEO techniques are constantly changing and a lot of people are asking “What are some common SEO mistakes in digital content production that I should stay away from?” With the right SEO strategy , you can maximize your content’s reach and site optimization and show search engines like Google that you know what you're talking about.

Strategy 94

Strategy Examples 94

SurveySparrow

APRIL 24, 2024

An effective ORM strategy has two key goals: Protect your reputation : This involves monitoring what people are saying about you online, and addressing customer feedback quickly and professionally. For a small business, it’s about weeding out negative comments, and cultivating good reviews. In short, think of ORM like a garden.

Management 52

Management Social Media Feedback Brands 52

West Monroe

OCTOBER 17, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page About the Episode In episode 3 of "This is AI," hosts EJ , Erik Brown , and Ryan Elmore delve into the intricate world of AI prompts, from the most basic to the highly sophisticated. It's not just about technology; it's about reshaping our world one prompt at a time.

Healthcare 59

Healthcare Innovation Data Tools 59

BirdEye

NOVEMBER 14, 2022

Even though the search engine isn’t as popular as it once was, the answer is still yes. Having a Yahoo Business Listing can provide your business with a number of benefits, including increased visibility and improved search engine optimization. Table of contents About Yahoo! About Yahoo! The company, Yahoo!

Tools 98

Tools Metrics Management Marketing 98

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). For more details about MathWorks cloud products, see MATLAB and Simulink in the Cloud or email Mathworks. Prior to MathWorks, Rachel was an aerodynamics and propulsion simulation engineer for the US Navy.

Training 85

Training Resources Data How To 85

BirdEye

SEPTEMBER 12, 2022

This can include anything from the quality of the product to the level of customer service. They can show potential customers that your business is reliable and that others have enjoyed your products or services. Top of search engine results. Table of contents What are online business reviews? Positive reviews work.

Social Media 98

Social Media Travel Tips Ecommerce 98

AWS Machine Learning

FEBRUARY 27, 2024

Axfood has been using Amazon SageMaker to cultivate their data using ML and has had models in production for many years. Lately, the level of sophistication and the sheer number of models in production is increasing exponentially. The model will be approved by designated data scientists to deploy the model for use in production.

Effort Score 110

Effort Score Training Analytics Retail 110

ShepHyken

SEPTEMBER 3, 2021

She writes about how contact center agents can maximize productivity and provide a better customer experience. Contact center agents are often hampered by a lack of data and resources, which undermines their productivity. . How can a customer experience management platform improve productivity?

Customer Experience Management 141

Customer Experience Management Management Customer Experience Contact Center 141

AWS Machine Learning

NOVEMBER 15, 2023

Prompt engineering has become an essential skill for anyone working with large language models (LLMs) to generate high-quality and relevant texts. Although text prompt engineering has been widely discussed, visual prompt engineering is an emerging field that requires attention.

Training 89

Training Automotive Examples Data 89