C Space

MAY 1, 2020

The Brand Move Roundup – May 1, 2020. As working remotely has become the new normal, hospitality group Global Hotel Alliance has begun to pivot to meet the demand for non-home workspaces – a kind of WeWork for executives. Zoom was the fastest growing app with 110% growth in unique workforce users in March over February 2020.

Brands 52

Brands Tourism Hotels Sports 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 28, 2020. consumers adopting digital channels to purchase groceries has been “more than we’ve seen in the last six years,” said Sevilla. All the hotels and casinos are taking safety measures. In the past six weeks, the number of U.S. Employees will have temperature checks.

Brands 52

Brands Self Service Tourism Sports 52

ProProfs Chat

JANUARY 30, 2020

Customer Engagement Statistics 2020 Explained. Consumer Engagement & Experience. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. Source: Statista ) Tweet this.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

C Space

JULY 29, 2020

The Brand Move Roundup – July 29, 2020. The Consumer Technology Association , organizer of the annual CES show, has announced that next year’s event will only take place as a series of online webinars. It will also pay for the cost of quarantining in a hotel for up to two weeks at €100 per day.

Brands 40

Brands Hotels Apparel Insurance 40

ProProfs Chat

FEBRUARY 13, 2020

Customer Loyalty Statistics 2020 You Shouldn’t Miss. What Loyal Consumers Want. Consumers are retracting loyalty, or switching loyalty programs faster than even three years ago, with 78% of consumers reporting they are retracting loyalty at a faster pace. Today’s consumers love finding ways to save.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Think Customers

JULY 20, 2020

Forrester’s 2020 US Customer Experience Index Report captured the early effects of the pandemic. Organizations that led their industry in 2020 were: Airlines: Southwest Airlines (73.5) Hotels: Hampton by Hilton (77.5) Organizations that led their industry in 2020 were: Airlines: Southwest Airlines (73.5)

Report 52

Report Banking Airlines Hotels 52

C Space

JUNE 4, 2020

The Brand Move Roundup – June 4, 2020. Consumers are watching how brands act in this moment, and our own multicultural communities deserve not only our support, but our action. For instance, hotels will offer two nights free for every two nights booked, or a free stay for two children when two adults book.

Brands 52

Brands Tourism Travel Consumers 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Consumers’ intent to travel within the next six months sits roughly at 36%. That’s down 2% from the last time consumers were asked two weeks prior.

Brands 52

Brands Fashion Travel Course 52

C Space

JUNE 18, 2020

The Brand Move Roundup – June 18, 2020. Consumers were able to tour a virtual office, which included chairman Ben’s emails, voicemails, datebook, executive memorandums and a portrait in a gold frame, but the office and title are now gone. Brand Move Roundup – June 18, 2020. Brand Move Roundup – June 17, 2020.

Brands 52

Brands Guidelines Hospitality Government 52

Brandwatch CX

JUNE 1, 2022

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Hotels 63

Hotels Consumers Trends Industry 63

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. The hotel market is becoming more competitive, with a larger share of wallet being spent on a greater variety of services. Happily, this increased competition does not pose an existential threat to the hotel as a business model.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Brandwatch CX

DECEMBER 17, 2019

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Hotels 50

Hotels Consumers Trends Industry 50

SurveySensum

JANUARY 8, 2021

2020 is not a year you would like to remember, it’s also not a year which any of us can easily forget. So, let’s jump right in and reflect on the best customer experience stories that happened in 2020! Can a TV series really be something special for consumers? It was exceptional in many aspects!

Customer Experience 81

Customer Experience Travel Customers Consulting 81

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. What’s more, that group is Gen Z, the under-25 consumers who statistically lack the job security and affluence that many older buyers enjoy. The survey’s most surprising finding deals with young consumers and luxury. The first opening is planned for the end of 2020, in Narbonne.

Brands 52

Brands Fashion Apparel e-support 52

C Space

MAY 11, 2020

The Brand Move Roundup – May 11, 2020. Restaurant franchise operator Yum China is betting that Chinese consumers will still choose to dine-in in the aftermath of the coronavirus crisis and plans to open more Pizza Hut KFC outlets in China’s smaller cities in the coming months. Even the hotels don’t have it. Read More.

Brands 52

Brands Fashion Advertising e-support 52

C Space

MARCH 31, 2020

The Brand Move Roundup – March 31, 2020. Also recently launched in the UK, and quickly expanding to France, the “ Save Pub Life ” campaign offers consumers the chance to buy a gift card to spend at a local pub in future. In addition, consumers can make a donation via the website, which goes directly to their favorite bar.

Brands 40

Brands Hospitality Hotels e-support 40

ShepHyken

OCTOBER 5, 2020

Street Fight) The new consumer buying trends — and the business measures put in place to adapt to them — will likely become a permanent fixture even as the economy enters a recovery phase. Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020) by Veronica Krieg.

Customer Service 65

Customer Service Hospitality Virtual Agent Loyalty 65

C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. Government stay-home orders increased demand for delivery in many countries, and one habit consumers developed that many analysts say is likely to stay is shopping for groceries online. Shares of Wayfair , the online furniture and home goods seller, have doubled in price in 2020.

Brands 40

Brands Ecommerce Travel Sports 40

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. Several roles fall into the areas Airbnb is backing away from, including roles like Head of Growth Marketing for Luxury and Market Coordinator for Hotels. Brand Move Roundup – May 14, 2020. Brand Move Roundup – May 13, 2020. Brand Move Roundup – May 12, 2020.

Brands 52

Brands Transportation Advertising e-support 52

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 15, 2020. “With everything that’s going on, there may be no Black Friday at all,” Scott Rankin, principal and national consumer and retail strategy leader with KPMG US , said. Kinguin runs a 6,560-square-foot bootcamp-hotel for professional teams in Warsaw.

Brands 40

Brands Retail Hotels Sales 40

Currency Alliance

JUNE 1, 2020

This isn’t just a casual observation, but a sign of a widespread consumer trend which every loyalty marketer should be thinking about. Consumers are becoming a lot more deliberate in their pursuit of pleasure – but also a lot more deliberate in other spending categories. One year ago, there might have been 2 people in 50.

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

Qualtrics

NOVEMBER 5, 2020

The XMI Customer Ratings exist in two forms, Overall and Consumer NPS. The Overall Ratings are a composite metric of customer experience delivery measuring consumers’ feelings of success, effort, and emotion when interacting with companies, while the Consumer NPS Ratings measure the Net Promoter Score first championed by Bain et al.

Net Promoter Score 49

Net Promoter Score Data Effort Score NPS 49

C Space

SEPTEMBER 24, 2020

The Brand Move Roundup – September 24, 2020. ” In terms of online spending, AlixPartners found that 45% of surveyed consumers plan to shop online, up 15% from their survey last year. Brand Move Roundup – September 23, 2020. Brand Move Roundup – September 22, 2020. Brand Move Roundup – September 21, 2020.

Brands 40

Brands Travel Airlines Policies 40

Helen Dewdney

FEBRUARY 20, 2020

Yesterday (19.02.20) UEFA released tickets for Euro 2020. Under the Consumer Rights Act 2015 UEFA did not provide services with reasonable skill and care because they sold non-existent tickets! If you made special arrangements, such as buying train tickets, booking a hotel you may be able to claim consequential loss.

Hotels 50

Hotels Training Tips Course 50

NetBase

AUGUST 5, 2020

And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. Airlines, cruise ships and resorts are examining how to re-open and provide the safest experiences for consumers, by addressing their biggest concerns. hotel occupancy rose to 30.1% In the U.S.,

Travel 98

Travel Industry Social Media Hotels 98

QuestionPro Audience

MAY 18, 2018

But as a generation that is on the cusp of surpassing baby boomers as the nation’s largest living adult generation , it’s important for brands to take notice of the trends they’re setting as consumers. In fact, by 2020, millennials will make up more than half of business travelers.

Travel 186

Travel Airlines Transportation Guidelines 186

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. We created too much product, we paid too much attention to fashion week and not enough to the consumer. Direct-to-consumer partnerships could offer a lifeline to independent brands that could otherwise fail, he added. Brand Move Roundup – September 17, 2020.

Brands 40

Brands Sports Fashion Video 40

Oracle

MARCH 18, 2021

According to a McKinsey report, available seat miles on US airlines were down 71% in April 2020 from the previous year. Hotels worldwide were operating at 29% compared to 2019’s occupancy rates of 72%. Travel loyalty programs matter to consumers, and so do their responses to the pandemic. Travel loyalty reimagined.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

Horizon CX

APRIL 1, 2020

As the story goes, three business executives had traveled from out of town to attend a conference, and at the end of the first day, they gathered in their hotel lobby and asked the concierge to recommend a good place to eat. April 1, 2020. To maintain its anonymity, I will call it “Pete’s Diner.”.

Hotels 147

Hotels Conference Travel Advertising 147

ShepHyken

NOVEMBER 11, 2022

Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era. They save critical data, allowing consumers to access information and execute certain activities more quickly, ensuring an excellent customer service experience. .

Customer Service 64

Customer Service Hotels Social Media Hospitality 64

BirdEye

OCTOBER 27, 2021

Nearly four in five ( 79 percent ) consumers say they trust the reviews they read online as much as personal recommendations. Consumers look to online reviews to decide which business provides the best customer experience. stars in 2020. #2 Best hotel review sites. 2 Facebook. With roughly 2.89

Hotels 98

Hotels Healthcare Travel Automotive 98

Qualtrics

DECEMBER 17, 2019

We picked the collective mind of the resident brand experience (BX) experts at Qualtrics to find out the main trends and issues marketers and brand managers need to be aware of in 2020. With attention on the long-game, lengthy and periodic brand tracking surveys will become obsolete in 2020. A pivot to brand-led marketing.

Brands 32

Brands Chief Customer Officer Case Study Hotels 32

Helen Dewdney

APRIL 26, 2020

They are hoping that consumers do not know their legal rights or believe that consumer rights don’t apply in this situation, when they most certainly do! Hotels, that are also often hired for weddings, have, of course, had to cancel events due to COVID-19. Coronavirus and travel – who’s taking advantage?

Hotels 70

Hotels Travel Consumers Airlines 70

Beyond Philosophy

OCTOBER 25, 2019

Per USA Today , Airbnb has more than seven million listings in 100,000 cities as of early September 2019, and they plan to go public in 2020. Having worked with and written about the Ritz Carlton Hotel Company, Dr. Michelli knew a bit about the elevated experience of luxury hotels.

Hotels 104

Hotels Travel Hospitality Consulting 104

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? The post was written 04 April 2020 and nothing has improved. ABTA is recommending that businesses offer -- and consumers accept -- a Refund Credit Note. Do I have to accept it?

Travel 108

Travel Airlines Transportation Hotels 108

Think Customers

JUNE 21, 2021

In analyzing more than 85,000 consumers’ perceptions of brands between February and April 2021, the report found that: Industries challenged by the pandemic had a mixed performance Practically overnight, brands responded to the crisis with new fulfillment options, more digital channels, and services that emphasized social distancing and cleanliness.

Brands 52

Brands Hotels Airlines Insurance 52

Oracle

JANUARY 2, 2019

Science fiction films like TRON and The Matrix have been promising immersive VR experiences for decades, and while it doesn’t look exactly as predicted back then, new technologies have made VR experiences easy to create and inexpensive enough for average consumers to enjoy. Augmented reality is mobile-first.

Hotels 108

Hotels Video Technology Consumers 108