Kayako

JULY 28, 2022

Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. When looking at actual customer behavior, the opposite is true. Why do people prefer self-service?

Self Service 247

Self Service Customer Service Management Knowledge Base 247

Grade.us

JANUARY 12, 2021

Travel and Hotel. Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. According to a recent survey, 45% of consumers are likely to check reviews on Yelp before visiting a business.

Advertising 35

Advertising How To Social Media Connections 35

Qualtrics

APRIL 30, 2020

Consumers have delayed significant purchases since the beginning of March, with more than half (52%) saying they would have spent money on clothing or travel expenses had the pandemic not disrupted their plans, and 15% saying they would have spent money on a house. 52% say they would have spent money on travel expenses (flights, hotels etc.).

Sports 49

Sports Travel Policies Hotels 49