Clarivate

JUNE 28, 2022

Today we release the 2022 update to the annual Journal Citation Reports (JCR). We are proud to support the research community and the UN SDGs with expertly curated data that informs decisions and helps them accelerate the pace of innovation. We also identify and define a new type of anomalous citation behavior: self-stacking.

Report 141

Report Metrics Comparison Conference 141

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change.

Banking 52

Banking Financial Trends Multi-Channel 52

Comm100

MARCH 20, 2024

Similarly, in Canada, the Edelman Trust Barometer reported a drop in public trust in government, falling from 53% in 2020 to 49% in 2021. In 2022, they launched two Comm100 AI Chatbots so they now can provide 24/7 support in both French and English. You can read the full story here.

Government 196

Government Communication Self Service Chatbots 196

Magellan Solutions

AUGUST 19, 2021

Here are some pandemic-sparked retail banking trends worth keeping an eye on for 2022 and beyond: The emergence of the neo-normal. With an expected CAGR of 45.23% between 2020 and 2027, the future of neo-banking looks very promising. . Innovation to drive economic recovery and growth.

Banking 52

Banking Retail Industry Financial 52

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. million in USD (2020) to 3,538.03 Suggested Read : Customer Success defining trends in 2022. In the IT sector, the Customer Success Manager profession seems to have the fastest growth of about 34% on YOY as per LinkedIn 2020 emerging jobs report.

Software 52

Software Customer Success Marketing Transportation 52

Think Customers

OCTOBER 20, 2021

Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Brick-and-mortar success in 2022. Online spending accounted for nearly 20 percent of all retail sales in 2020, amidst a total of $791.70 Retail success in 2022. The state of brick-and-mortar. billion spent online with U.S.

Ecommerce 52

Ecommerce Retail Self Service Omni-Channel 52

Maru Group

DECEMBER 9, 2020

Estimates indicate that the US P2P services market will grow at a compound annual growth rate of over 20% by the end of 2020 and reach a valuation of $381 billion dollars by 2022. In January 2020, MoneyScreen , reported that about half of Americans were using mobile payment apps to send money to friends and family.

Competitive Advantage 52

Competitive Advantage Financial Consumers Innovation 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. But now, eBay will fully roll out the payments platform it’s been building for years, which it says could unlock as much as $2 billion in revenue and $500 million in operating profit in 2022. Innovation is a hallmark,” said Chris Brandt, the company’s CMO. “We on July 21.

Brands 52

Brands Transportation Sales Innovation 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. Before the pandemic struck, brands were expected to spend $15 billion on influencer marketing by 2022, according to estimates based on Mediakix data. There are also plans to create market-relevant operating standards to support innovation and ethical conduct.

Brands 52

Brands Airlines Policies Social Media 52

Think Customers

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. In the years before the pandemic, analysts knew that the adoption of AI, machine learning, and automated interactions were rapidly on the rise, but little did we know how essential these innovations would be in the new-normal.

Contact Center 52

Contact Center Strategy Self Service Training 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. In September 2020, he founded the Customer Success Leaders Institute to improve the contribution and effectiveness of CS leaders globally. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

Blake Morgan

JULY 15, 2023

Walmart and Amazon are two of the world’s largest retailers known for their customer focus and innovation. Walmart brought in $573 billion in revenue in 2022, an increase from $595.15 In 2022, Amazon had $514 billion in revenue, up from $469.8 Walmart increased by 1 point over 2022 and is second to last. billion in 2021.

Retail 52

Retail Innovation B2B Transportation 52

SurveySparrow

DECEMBER 27, 2021

Improving operational excellence is going to be a critical measurement of success in 2022 as well. In this article, we will look at some of the top CHRO priorities and trends for the year 2022. The year 2022 is a great opportunity for CHROs to reimagine the way rewards are framed for employees. Making mental health a priority.

Trends 52

Trends Policies Government Survey 52

Experience Investigators by 360Connext

JUNE 13, 2023

It’s the lowest it’s been in decades, according to a 2022 study. It operates as a centralized hub responsible for developing and disseminating best practices, providing guidance, and fostering innovation in customer experience across the organization. The role of the Chief Marketing Officer is a tough road these days.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

Oracle

JANUARY 7, 2020

For the last several years, market demand in the Internet of Things industry has been growing faster than innovation can keep up. That’s why Gartner predicts that in 2020 and beyond, Internet of Things innovation will happen in-tandem with the development of governance and regulatory frameworks. to the global economy.

Government 56

Government Innovation Trends Industry 56

Helen Dewdney

JUNE 5, 2023

Lucy quit her bank job at the end of 2020 to run Bare Kind full time, and hasn’t looked back. In 2022 Lucy won UEA’s Innovation and Impact Award for Graduate Enterprise. In 2022 Lucy sent Sir David Attenborough a few pairs of their socks and he sent her a hand written note to thank her.

Banking 68

Banking Consumers Innovation Training 68

Call Experts

FEBRUARY 12, 2020

through 2022. Key 2020 Trends: Cloud Contact Centers. AI powers innovation and success for your company! In 2019, automatic call distribution sported 23.3% year-over-year growth, and agent performance optimization increased by 39.2%. The industry continues to change, most recently with the emergence of omnichannel management.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

Forrester's Customer Insights

AUGUST 25, 2022

In 2020, Forrester’s Now Tech: Value Stream Management Tools, Q2 2020, report featured 12 vendors with a stand-alone or integrated VSM solution. Two years later, this market has nearly doubled: The Value Stream Management Landscape, Q3 2022, covers 22 fully featured VSM vendors.

Innovation 49

Innovation Report Tools Management 49

BlueOcean

JULY 12, 2018

Viewing your supplier as an extension of your internal organization invites the opportunity for knowledge sharing, process improvements, risk reduction, and product/service innovation. By 2020, 85% of all customer interactions will be handled without a human agent. ”. Seeking an innovative customer care solution? Let’s chat !

Customer Care 185

Customer Care Trends Contact Center Chatbots 185

C Space

SEPTEMBER 30, 2020

The Brand Move Roundup – September 30, 2020. Alphabet’s Chief Financial Officer Ruth Porat said earlier this month that while employees working together in person is key to fostering innovation, the Covid-19 pandemic will inevitably change the nature of work. Brand Move Roundup – September 29, 2020.

Brands 40

Brands Airlines Hotels Retail 40

CSM Magazine

JULY 20, 2022

In the wake of the 2020 COVID-19 pandemic things changed. Data protection is therefore one of the top priorities for businesses entering 2022, with everyone mindful of breaches that even major corporations and the US Federal Government themselves were subject to in the past few years. Data protection is two-fold.

Technology 59

Technology Innovation Wireless Government 59

Clarivate

MAY 11, 2023

Figure 1: Key steps taken to facilitate quicker access to urgently needed drugs in China To accelerate the approval process further, in 2020, the CDE adopted a more expansive approach wherein these provisions were not just restricted to drugs identified by the working group.

Tourism 52

Tourism Guidelines Gamification Healthcare 52

Clarivate

APRIL 19, 2024

9] [24] [26] The Clarivate Value Communication team, helps life science companies present the benefits of innovative and highly technical medical technologies to market access stakeholders in clear, impactful ways. Global Cancer Statistics 2020: GLOBOCAN Estimates of Incidence and Mortality Worldwide for 36 Cancers in 185 Countries.

e-support 59

e-support Guidelines Study Healthcare 59

Clarivate

MAY 30, 2023

IP is undervalued A 2022 Aon/Ponemon Institute report found that many businesses undervalue intangible assets relative to tangible assets despite the fact that intangible asset values are increasing faster than those of tangible assets. Recent judicial decisions are also impacting IP management. In DuPont v.

Management 59

Management Financial Innovation Analysis 59

CSM Magazine

FEBRUARY 1, 2022

EvaluAgent CEO Jaime Scott said: “Since 2020 we’ve seen an evolution in how Contact Centres are managing QA and agent improvement in response to remote working and heightened customer expectations. The first of these new products is Conversational Analytics. said Jamie.

Roadmap 52

Roadmap Analytics Retail Financial 52

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. To learn more about the partnership between Material and Acquia, please visit [link]. Learn more at www.materialplus.io.

Technology 52

Technology Marketing ROI Customer Centricity 52

Clarivate

NOVEMBER 16, 2021

These highly cited papers rank in the top 1% by citations for field and year from 2010 – 2020. We’re pleased to showcase some institutions that excel in a competitive global environment, supporting their Highly Cited Researchers in a way that encourages collaboration, facilitates career growth and accelerates highly innovative research.

Government 136

Government Innovation Industry Resources 136

CSM Magazine

FEBRUARY 23, 2023

Future was awarded the ARMA (the Association of Residential Management Agents) Partner of the Year award in 2022 and has collected many more awards since forming nearly 10-years ago. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Groups 52

Groups Management Customer Relationship Management CRM 52

Maru Group

FEBRUARY 7, 2022

By Mallory Salerno, Vice-President, Business Development, Maru/Matchbox | February 7, 2022. Online service providers such as Afterpay/Clearpay, Klarna, and PayPal reported an acceleration in sign-up in 2021, with significant growth forecasted for 2022 in their markets (Europe, North America, South America, Australia, and New Zealand).

Financial 89

Financial Travel Banking Policies 89

TechSee

MAY 4, 2021

When the pandemic hit back in March 2020, customer service operations went into crisis mode. increased from 2% to 37% in 2020 , and two out of three U.S However, customer service models are changing, especially with digital marketplaces such as Upwork and Fiverr providing innovative work opportunities for freelancers.

Customer Service 182

Customer Service Contact Center Call Center Retail 182

Quadient

DECEMBER 8, 2021

Triggered by the agility that 2020 and 2021 spurred, the number of communication modernization projects getting green-lit for evaluation in 2022 has increased. Consider that average CCM systems last 10-15 years and add that figure to 2022. You’ve been proposing system improvement projects for years. But things are different now.

Software 52

Software System Social Media Innovation 52

Clarivate

MAY 26, 2022

One recent example of this is the FDA’s rejection of an Innovant/Eli Lilly and Company oncology candidate based on clinical trials conducted solely in Mainland China. 1] Project ALPHA, 2022. Accessed 20 5 2022]. [2] Key factors to improve drug launches (March 20, 2020). Accessed 20 5 2022]. References. [1]

Study 52

Study Marketing Report Data 52

ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. Check out 2022’s ChurnHero winners , 2021’s ChurnHero winners , and 2020’s ChurnHero winners.

Meeting 52

Meeting Customer Success NPS Effort Score 52

Clarivate

JANUARY 19, 2024

The Chinese economy’s future hinges on innovation, prompting increased investment in R&D in strategic technology areas such as AI, wireless communication, and biopharmaceuticals. This will also influence the start-up culture, entrepreneurship, and exchange of information among innovators, thus stimulating new ideas and technologies.

Industry 59

Industry Wireless Trends Financial 59

SurveySparrow

NOVEMBER 11, 2021

For example, Work Institute’s 2020 Retention Report shows that the career stage, not age, is a factor in employee turnover. This is a great chance to negotiate some long-term contracts, launch innovative deals or even negotiate better terms for the next quarter. Stay surveys and exit interview surveys are handy tools for this.

How To 52

How To Policies Roadmap Culture 52

SurveySparrow

NOVEMBER 11, 2021

For example, Work Institute’s 2020 Retention Report shows that the career stage, not age, is a factor in employee turnover. This is a great chance to negotiate some long-term contracts, launch innovative deals or even negotiate better terms for the next quarter. Stay surveys and exit interview surveys are handy tools for this.

How To 52

How To Policies Roadmap Culture 52

Clarivate

OCTOBER 24, 2023

For example, major joint replacement surgeries in ambulatory surgery centers (ASCs) experienced a 30% growth from 2020 to 2022, with 60% of ASC directors and surgeons expecting this trend to continue. According to Clarivate data, traditional inpatient procedures are increasingly shifting to outpatient settings.

Sales 52

Sales Strategy Hospitality Data 52