BlueOcean

JANUARY 22, 2019

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge. As customer service leader Paul R.

Consumers 204

Consumers Trends Customer Experience Strategy 204

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 92

Innovation Resources Entertainment Sports 92

TechSee

DECEMBER 11, 2018

Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. 2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Calabrio

MAY 10, 2019

As consumers have become more informed and competition amongst companies fiercer, customer experience (CX) has emerged as a key point of competitive differentiation and the contact centre as an essential part of the experience. Here are my recommendations for must-see sessions: The Basics of Customer Experience.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Sales 177

Sales Customer Service Sports Contact Center 177

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. .”

Retail 74

Retail Innovation Trends Ecommerce 74

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive.

Innovation 78

Innovation Entertainment Report Consumers 78

BlueOcean

JANUARY 21, 2019

Blue Ocean, a world leader in customer care solutions, was named a finalist in the “Customer Service Team of the Year – Recovery Situation” category in the 13th Annual Stevie® Awards for Sales & Customer Service. Our Professional Operations Team has already made raving fans out of our client and their customers.

Customer Service 204

Customer Service Insurance Conference Customer Care 204

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Sales 156

Sales Customer Service Sports Contact Center 156

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center 156

Contact Center Sports Effort Score Customer Care 156

NICE inContact

NOVEMBER 6, 2018

Interactions 2019 welcomes actor, investor, entrepreneur and philanthropist, Ashton Kutcher, as keynote speaker! Ashton’s career has spanned over many years with well-known projects on screen and film, but his passion in technology, entrepreneurship and investing that has brought him notable recognition.

Interaction 120

Interaction Innovation Technology Company 120

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Augmented Reality Customer Experience.

Trends 173

Trends Customer Experience Self Service ROI 173

Oracle

JANUARY 15, 2019

The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. Here are some of the hottest trends, technology, and takeaways from NRF 2019. 4 key steps to stay ahead of the customer.

Retail 100

Retail Customer Experience Omni-Channel Trends 100

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.

Trends 88

Trends Customer Experience Social Media Self Service 88

Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. It has been an exciting year, with much growth and development not only for Kustomer, but for the customer service space as a whole. Here are some of the most memorable highlights: Top Customer Service Trends of 2019.

e-support 93

e-support Omni-Channel Case Study Comparison 93

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. This customer’s emotions will eventually determine their brand loyalty and likelihood of churning. Happy people whistle. Angry drivers crash cars. As you’d expect, it’s all about the data.

Analytics 137

Analytics Innovation Customer Experience Analysis 137

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from enhancing the customer experience to revolutionizing medicine.

Innovation 52

Innovation Sports Financial Healthcare 52

Bizagi

OCTOBER 4, 2019

“To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. And vitally, provide engaging experiences for customers by identifying and leveraging contextual information to deliver more relevant information and offers.” added Gomez. Dynamic Rules Tracer.

Innovation 67

Innovation User Experience Connections Culture 67

InMoment XI

DECEMBER 15, 2022

It’s no understatement that you—along with every other business for that matter—are operating completely differently than you did in 2019. It has also changed the way that your customers interact with you. Your customers are talking about your business across multiple different channels.

Trends 529

Trends How To Social Media Survey 529

TechSee

JUNE 4, 2019

Traditionally, contact centers have trained new agents using one-on-one coaching or classroom-style role-playing, where the focus is on imparting knowledge and customer service etiquette. In-house social networks and forums promote the sharing of best practices and knowledge across customer service teams. Virtual private tutors.

Call Center 117

Call Center Training Technology Gamification 117

Alliance by IFS

JUNE 19, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. HORSHAM, PA (June 19, 2019) — Astea International Inc., HORSHAM, PA (June 19, 2019) — Astea International Inc., Vyakarnam, VP Global Alliances, YASH Technologies. About YASH Technologies.

Technology 91

Technology Customer Centricity Innovation Consulting 91

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Customer-facing AI technologies.

Technology 122

Technology Customer Service Contact Center Gamification 122

Comm100

FEBRUARY 26, 2019

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. Our vision for how AI technology can support business goals also contributed to our recognition in this category.

Sales 102

Sales Customer Service Contact Center Chatbots 102

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Your Opinion Matters: The Transformation of the Customer Service Experience. Improve Customer Experience with Logistics Digital Assistants.

Technology 45

Technology Entertainment B2C Airlines 45

Alliance by IFS

AUGUST 13, 2019

Positive customer ratings and user reviews earn Astea the Top Performer ranking from FeaturedCustomers. HORSHAM, PA (August 15, 2019) — Astea International Inc., HORSHAM, PA (August 15, 2019) — Astea International Inc., But it doesn’t matter what Astea says about Astea; what truly matters is what our customers say.

Software 88

Software Report Customer Success Case Study 88

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. Our Pro Ops team members are true all-stars to Blue Ocean, to our client, and to our client’s customer.

Customer Service 136

Customer Service Effort Score Contact Center Insurance 136

Alliance by IFS

JUNE 27, 2019

Mobile Technologies Drive Field Service Success. It’s a time of changing trends – both in emerging technologies and service delivery. It’s a fact that technology is rapidly changing and improving. This is something that modern technology enables. Welcome to the new era of service.

Exceptional Customer Service 86

Exceptional Customer Service Technology Connections Analytics 86

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. HEART-CENTERED VERSUS CUSTOMER-CENTRIC. You know that I am a champion of customer centricity. I love to support companies that want to put their customers at the heart of their businesses.

Marketing 198

Marketing Technology Customer Centricity Conference 198

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. “Customer experience and employee experience are now two of the driving forces of business.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? HCL Technologies.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

TechSee

JUNE 11, 2019

For years, companies have battled to strike the right balance between customer service KPIs. For example, heavy emphasis on low AHT would often negatively impact customer satisfaction. Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations.

Self Service 117

Self Service Technology Customer Service Contact Center 117

Alliance by IFS

NOVEMBER 15, 2018

In this new video interview, Field Service News sits down with Astea’s Managing Director – EMEA John Hunt to explore the key trends for service-centric manufacturers as we head into 2019. As we prepare for 2019, there are a few key trends that stand out among service-centric manufacturers.

Trends 77

Trends Video Social Media Software 77

AWS Machine Learning

MAY 10, 2024

In today’s technological landscape, artificial intelligence (AI) and machine learning (ML) are becoming increasingly accessible, enabling builders of all skill levels to harness their power. This event not only fostered a spirit of friendly competition but also celebrated empowerment and innovation in AI and ML.

Financial 89

Financial Training Customer Centricity Innovation 89

ShepHyken

JANUARY 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. What Do Customers Really Think Of Your Brand? Which-50) Every marketer has heard a horror story where a brand went viral for horrible customer experience with social media enhancing the frequency of those stories twofold.

Social Media 99

Social Media Customer Service Customer Care Insurance 99