Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Customer Success 115

Customer Success Guidelines Social Media Tips 115

Gainsight

OCTOBER 27, 2022

Learn how customer, community, and product-led strategies can build long-term, efficient growth. Take some time off from back-to-back Zoom meetings and join us live on the rooftop of Tobacco Dock to make meaningful connections with peers in Customer Success (CS), Product, and Community. Community-Led Growth.

Strategy 52

Strategy Customer Success Software Roadmap 52

Gainsight

NOVEMBER 2, 2022

Legacy KPIs need to be revised by organizations that want to take advantage of new data, new technologies, and novel algorithms, according to Michael Schrage, a research fellow at the MIT Sloan School Initiative on the Digital Economy. Some companies have started creating a community environment to discuss KPIs.

Retail 52

Retail Metrics Software Customer Success 52

datastax

APRIL 2, 2019

Enterprises are increasingly flocking to open source technology because of its accessibility, theoretical cost-effectiveness, and ability to attract top talent. Enterprises can form their data management strategies on it and be confident they’ll be able to scale with their growth. Rising maintenance costs.

eBook 64

eBook Software Government Resources 64

SurveySensum

MARCH 20, 2024

With trends changing every day, customer expectations and needs are also evolving with the changing times, and if you fail to deliver the best to your customers then you will fall behind in this competitive marketplace. CXM tools are instrumental in creating a customer-centric approach within organizations. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Gainsight

JANUARY 6, 2023

As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. This list is filled with the help you need to deliver the ultimate product experience for your customers. Why the SaaS Downturn Will Accelerate Product-Led Growth.

Resources 52

Resources Roadmap eBook Analytics 52

ClearAction

JANUARY 12, 2022

Modern corporate governance replaces shareholder primacy with balanced attention among five vital stakeholders: customers, employees, suppliers, communities and shareholders. They put the customer first and invest in their employees and communities. These two KPIs are precursors to value realized by your communities and shareholders.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

Comm100

MAY 20, 2022

The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat.

Software 180

Software Wait Times Multi-Channel Consumers 180

GetFeedback

JULY 19, 2019

Here are a few ways the best organizations set the stage to really understand their customers. The best organizations have leaders who support these programs from the ground up. These champion leaders need to understand what the investment is worth. Gather your champions. What can VoC do for you?

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Totango

MARCH 1, 2022

Fifty percent of our leadership team, our executive team and our go-to-market organization at Totango are women,” said Jamie Bertasi, Totango COO. “I I think it’s really important to support more women in tech and leadership roles and I think the number one thing we need to do first is to actually show that it’s possible.”.

How To 100

How To Leadership Culture Industry 100

Totango

AUGUST 18, 2022

You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. In this article, we’ll cover what you need to know to create an effective onboarding checklist.

Customer Journeys 92

Customer Journeys Self Service Customer Success Software 92

ECXO

AUGUST 2, 2023

Colin will share his practical insights from more than 20 years’ helping organizations transform their CX worldwide. However, of fundamental importance and impact on enterprise technology design and customer-centricity Thank you so much Dr. Liraz Margalit, for your excellent talk here in the ECXO.

Customer Journeys 52

Customer Journeys Leadership Innovation Customer Relationship Management 52

Gainsight

FEBRUARY 18, 2022

But why now? With so much emphasis on employee change, organizations and businesses, especially tech and customer success, are scrambling to find CSMs, grow them, and keep them on their teams. UiPath is dedicated to delivering the Fully Automated Enterprise. Who Is UiPath and What Do They Do Best?

Customer Success 97

Customer Success Chief Customer Officer Customer Centricity Healthcare 97

Thematic

JULY 5, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. This was a suggestion from one of our community members. If it is its own separate engine inside the organization, that signals a misalignment to CX - and the wider business.

How To 62

How To Metrics Connections Culture 62

ChurnZero

NOVEMBER 18, 2022

It can be intimidating to ask for what you need, especially in the face of a recession. And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. You see a lot of this in Customer Success because community is a large part of what we do and how we grow and enable our customer base.

Customer Success 98

Customer Success Leadership Customers Sales 98

Method:CRM

MARCH 7, 2020

When you look at the seemingly limitless budget and hundreds of people big enterprises have to develop strategies and technology that maximize the customer experience, it doesn’t seem like small businesses have much of a chance. This is why we’ve created a solution that improves customer service for small businesses and their customers.

Self Service 81

Self Service Poor Customer Service Customer Experience Video 81

GlowTouch

FEBRUARY 2, 2022

From its inception, GlowTouch has grown into a global enterprise with seven contact center locations and thousands of agents who support clients in varying industries worldwide while cultivating its brand as The Uncommon BPO TM. “It It’s why service has become so critical; retention is far more cost-effective than new customer acquisition.

Contact Center 52

Contact Center Hospitality Customer Retention Omni-Channel 52

Talkdesk

APRIL 8, 2020

Boingo Multifamily is an internet and video service provider for more than 300,000 residents in more than 2,200 student communities and family households, worldwide. In 2014, Boingo Multifamily rapidly scaled up its business and needed to improve its customer service operations to match. Read why our customers recommend Talkdesk.

Contact Center 69

Contact Center Call Recording Call Center Report 69

ChurnZero

DECEMBER 2, 2021

From sessions on building variable compensation plans and Customer Success tech stacks to fostering customer advocacy and community, BIG RYG explored how today’s Customer Success leaders are tackling major industry challenges and advancing their Customer Success game. If we spent this money, why isn’t retention immediately going up?’

Conference 98

Conference Customer Success Leadership Sales 98

Gainsight

APRIL 12, 2023

After receiving my gold watch and Silicon Valley AARP card, I had a chance to reflect on a decade of community-building, cheesy music videos, and #CustomerSuccess. Maybe they need more coaching. Maybe they just need more time. Lesson: I need to hold our leaders at Gainsight to the highest possible standard.

Self Service 52

Self Service Chief Customer Officer Software System 52

Customer Bliss

MARCH 14, 2017

She was SVP of Worldwide Customer Solutions at Endeca, SVP of Services and Support at Enterprise Mobile, Chief Customer Officer at Bullhorn, and now CCO of Brainshark (following a stint as SVP, Customer Care) at the same company. “So I had to drill down into why these customers were leaving.” The First 3-5 Months.

Chief Customer Officer 219

Chief Customer Officer Sales Customers Measurement 219

SurveySparrow

AUGUST 28, 2023

So, what exactly is SaaS customer experience, and why is it the cornerstone of success for SaaS businesses? Read More: Digitizing Customer Experience: Best practices for Healthy Online CX The Role of Customer Experience in SaaS Why does customer experience matter for SaaS businesses? Need help?

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Method:CRM

MARCH 20, 2023

And why does your business in particular need them? Keep reading to better understand customer portals, and learn five reasons why you need them in your business. Why you need a customer portal There are several reasons why customer portal solutions are a great fit for any business. Discussion forums.

Self Service 52

Self Service CRM Knowledge Base Software 52

Method:CRM

MARCH 20, 2023

And why does your business in particular need them? Keep reading to better understand customer portals, and learn five reasons why you need them in your business. Why you need a customer portal There are several reasons why customer portal solutions are a great fit for any business. Discussion forums.

Self Service 52

Self Service CRM Knowledge Base Software 52

CSM Magazine

MAY 11, 2022

However, why is React.JS Why do businesses and programmers alike rely on the framework to attain development success? Facebook’s Support and a Huge Community. Moreover, React has the support of a large community that also loves to contribute to its development. They load and render fast without any need for waiting.

Tools 52

Tools User Experience Trends Examples 52

Totango

FEBRUARY 5, 2021

Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors. Just as you need to understand your customers to market to them effectively, you need to know what your executives’ top priorities are in order to better communicate with them.

Customer Success 72

Customer Success How To Net Promoter Score Financial 72

ClearAction

DECEMBER 14, 2017

Value creation is the ultimate measure of success in business: value to customers, shareholders, alliances, employees, and the community at-large. Marketing Operations is a role that can facilitate the whole Marketing organization in value creation. This analysis and management of stakeholder needs is also known as ecosystem.

Marketing 78

Marketing Metrics Measurement Government 78

SurveySparrow

NOVEMBER 2, 2023

Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? By understanding varied preferences, businesses can customize products or services to cater to specific customer needs. By meeting genuine customer needs, businesses can establish long-lasting relationships and foster brand loyalty.

Marketing 52

Marketing Groups Analysis Culture 52

CustomerSuccessBox

DECEMBER 13, 2021

In 2020, he co-founded Gain Grow Retain, a community for customer success leaders. Higher Logic is an online community for CS professionals around the globe. The system is configured properly according to the highest priority business process needs; Users are ready to be productive with the product.

Chief Customer Officer 52

Chief Customer Officer Knowledge Base Sales Customers 52

SurveySparrow

MAY 30, 2023

It consists of interconnected artificial neurons organized in layers. It involves organizing, cleaning, and analyzing data to make educated decisions and generate insights that can be used to enhance enterprises, solve problems, or make forecasts. To keep up, adopting a continuous learning mindset is necessary.

System 52

System Conference Analytics Trends 52

Education Services Group

MARCH 19, 2021

All of your users need some version of your digital Customer Success experience. A 2020 Customer Success study by Deloitte took a closer look at enterprise technology customers to find out how CS initiatives are meeting their needs and where these customers find the most value in them.

Customer Success 52

Customer Success Study Engagement Customer Engagement 52

Totango

NOVEMBER 21, 2019

Customer satisfaction metrics keep an eye on how customers are responding to your initiatives and whether any customers need support. That’s why the Net Promoter Score (NPS) is a key metric to track. You need to keep a close eye on your customers at all times. Why did customers give a low NPS score? Measure Results.

Customer Satisfaction 91

Customer Satisfaction NPS Metrics Net Promoter Score 91

Gainsight

MARCH 15, 2023

For CS teams, efficiency means working smarter and doing more with less—accelerating the current drive toward digital strategies like community, self-service, and more. Organizations have added another layer of inspection for business costs and budgets to determine what’s moving the needle regarding true business impact versus what’s not.

Strategy 52

Strategy Self Service Trends Case Study 52

Gainsight

AUGUST 26, 2022

This year, for the first time ever, the focus of the event expanded beyond customer success to include speakers, sessions, and attendees from product and community. In their presentation, they explained that in order to build a company that can withstand the changes in the market, Product and Customer Success teams need to work together.

Self Service 52

Self Service Customer Journeys Customer Success Roadmap 52

SurveySparrow

NOVEMBER 28, 2019

Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. Thought leaders and visionaries leading emblematic organizations come together to share the inspiring stories of their successful venture in customer, product and brand experiences.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Totango

JANUARY 7, 2020

Whatever your business needs, the following best practices will help you establish milestones that your customer success team can access as they coordinate meetings and set expectations. Onboarding should give your customer the information they need to use your product to achieve that value and derive it quickly. .

How To 72

How To Roadmap Meeting Customers 72

BirdEye

SEPTEMBER 22, 2022

Whether you’re chatting with employees, customers, or vendors, it’s important to have a clear and concise communication method. In this article, we’ll dive into why businesses need team communication software to run efficiently. How to use a team communication app effectively. Home Services.

Software 98

Software How To Healthcare Video 98