what-we-do 
ShepHyken
JULY 28, 2021
One of the big concepts we teach in our customer service training programs is the concept of Always. What always happens when customers do business with you? . What are the words your customers use to describe their experience with you? . Let’s talk about what drives the Always experience.
dscout People Nerds
APRIL 5, 2024
Jenn Kuhns breaks down how we can turn our greater hopes for the field into a concrete reality. UX research often attracts idealists and dreamers.
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Beyond Philosophy
APRIL 28, 2022
Peter wanted to know what we thought he should do. In another podcast, we discussed Fernando’s problem regarding distinguishing a commodity from the others in the field. However, what Samsung doesn’t have is the picture of an apple on the back. However, their customers keep complaining.
ijgolding
NOVEMBER 17, 2016
As we often chat with one another, the conversation at one point came to a question as to why we do the things we do as a CX professional. That seemed like a reasonable question given the challenges we face on a daily basis but we wanted to reach a little deeper and answer that on a more emotional level.
Advertiser: Vanilla Forums
What do consumers expect when it comes to CX? Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. If customers perceive community as a solution to CX expectations.
InMoment XI
DECEMBER 2, 2014
We asked clients at the MaritzCX Automotive Conference what are the biggest hindrances in taking the Voice of the Customer and actually applying it to improve their customers’ experience. Some common themes emerged including the fact that there’s so much data that’s available for analysis…what do you do with it?
InMoment XI
DECEMBER 2, 2014
We asked clients at the MaritzCX Automotive Conference what are the biggest hindrances in taking the Voice of the Customer and actually applying it to improve their customers’ experience. Some common themes emerged including the fact that there’s so much data that’s available for analysis…what do you do with it?
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? What can organizations do to ensure their business remains relevant? What impact has the global situation had on the community and what can we expect moving forward into 2021? Will these unprecedented times expedite the rise of branded communities?
Advertiser: Vanilla Forums
What do consumers expect when it comes to CX? What is most important when interacting with a brand, and what is the ideal experience they’re looking for? Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
What do your customers actually want? How do customers see community as a solution to their customer experience expectations? Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the ‘want behind the want’. Join us to learn: What do Customers Expect from CX?
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Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
Highlighting “Make Mom Proud” companies who bravely earn fans by taking actions grounded in the values and behaviors we learned at home – she shows how this unexpected way of working IS what earns admiration from both customers and employees, and leads to long term, sustainable business growth.
Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.
So how do we fix this? We’ll also explain what makes up scenarios, how they benefit the learner, and why this is important to your organization. After attending this webinar, you will: LEARN what makes scenario-based training and how it can be delivered. One great way is scenario-based training.
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