webinars foundations-of-great-service 
InMoment XI
OCTOBER 28, 2021
Marketing and Sales have to correctly position your products and services, and set proper expectations for how customers can use them and, more importantly, what benefit(s) they will derive. As Mr. Carlzon suggested, there are also supporting functions that are in service to those who serve the customer. CX Success Is One Motion.
Lumoa
APRIL 21, 2022
It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. People who lead Customer Support functions are very well aware of the challenges.
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NICE inContact
AUGUST 1, 2019
Join the webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , for guidance on managing the entire contact center software evaluation cycle, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner. Where do you start and how do you manage the process?
Vonage
JANUARY 30, 2019
It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. This year we had registrations from New Zealand to New York in order to share views on this year’s predictions.
CX Accelerator
JANUARY 16, 2020
It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. But before we begin , there’s one thing I need to establish upfront: a cultural change of this magnitude requires a great deal of time, and it cannot be done alone. Then let’s dive right in!
CX Accelerator
JANUARY 16, 2020
It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. But before we begin , there’s one thing I need to establish upfront: a cultural change of this magnitude requires a great deal of time, and it cannot be done alone. Then let’s dive right in!
Gainsight
MARCH 12, 2024
These questions, plus more, were answered by Riccardo Composto, Senior Director of Customer Success at Sitecore , during our recent webinar, Transforming CS Into a Lead Gen Powerhouse. But if we dive deeper into that, we find that delivering on these outcomes and creating a great experience means playing a key part in business growth.
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