TechSee

JUNE 16, 2022

You can listen to Paul in this inspiring podcast , where he discusses the value of Lean Operations in a contact center environment and how it can significantly improve operational efficiencies. She hosts a popular podcast called The Human Duct Tape Show, listed #1 on Inc.’s Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Lithium

OCTOBER 5, 2021

Have you heard about our Customer Podcast? Check out the latest Titans of Customer Engagement podcast featuring Epic Titan, Tune in today for strategic conversations about creating the world’s greatest customer experiences. Don't forget to hit that subscribe button wherever you listen to your favorite podcasts! Apple Podcasts.

Chatbots 52

Chatbots Knowledge Base Contact Center Video 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lithium

JULY 5, 2022

Labels house the type of content, or in other words - if it’s a thought leadership article, a product update, best practices, or webinars. You could then explore all other Atlas content that focuses on engagement rate whether it’s an article, forum, webinar, or podcast. You’ll also notice new Outcome Keywords below the labels.

Leadership 52

Leadership NPS Tips Engagement 52

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. Customer Success webinars are no exception. We really love inSided’s Customer Success webinars because they are always engaging and fun.

Customer Success 52

Customer Success Conference B2B Customers 52

Kristina Evey

OCTOBER 16, 2018

Shownotes… I am going to be delivering a webinar later this week for a partner and our initial conversations were around moving from Customer Success to Customer experience. As I mentioned back in the first episode of this podcast, it is more reactive. Also, please be sure to subscribe to this podcast on iTunes and Stitcher.

Customer Experience 136

Customer Experience Customer Success Culture Customers 136

Lithium

MAY 3, 2022

In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest today is none other than Legendary Khoros Titan, Claudius Henrichs (Claudius ) , Head of Community at Dataiku. Advanced CX Insights Webinars Watch now.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

NICE inContact

OCTOBER 23, 2019

Watch this webinar for a unique look at how Expivia uses NICE inContact CXone Interaction Analytics Pro to transform their business. Design targeted training for an individual agent’s needs based on their interactions (positive and negative behaviors) with customers.

Contact Center 121

Contact Center Analytics Call Center NPS 121

Lithium

SEPTEMBER 5, 2023

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

Help Scout

AUGUST 11, 2021

Beyond producing written content, he also has a very active Twitter feed and frequently hosts podcasts. If you’re curious about this blog and want to explore more to see if it’s for you, here are some resources you can use to decide: Webinars on Customer Success. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 82

Customer Service eBook Leadership Resources 82

Lithium

AUGUST 3, 2021

Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now. Advanced Communities product webinars Watch now. Sign up now Influence our roadmap. Available On Demand. Communities.

Roadmap 52

Roadmap Metrics Government Tips 52

Beyond Philosophy

FEBRUARY 17, 2022

My podcast is born out of a similar enjoyment experience. After my co-author and I wrote The Intuitive Customer , we decided to do some webinars on the principles we discussed in the book. Our banter was fun for both of us, so our webinar series evolved into a podcast. rating on Apple Podcasts. Be focused.

Company 88

Company Tips Consulting Conference 88

GetFeedback

JULY 19, 2019

In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

ROI 309

ROI How To Touchpoint Hotels 309

Uniphore

JANUARY 4, 2022

Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Newsroom.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Gainsight

NOVEMBER 2, 2023

Here are some examples: Blog posts Webinars Slide decks Conference presentations Podcasts Support docs Frequently Asked Questions to Support You can use any of these assets to get your content engine rolling. I’ll say that again for everyone in the back: You don’t need to recreate the wheel to launch an academy.

Course 52

Course eBook Video Conference 52

NobelBiz

FEBRUARY 9, 2023

Steve Bederman on the Call Center Chronicles Podcast. Steve is joining the Call Center Chronicles Podcast to talk about technology as a byproduct, women and technology in leadership roles and tech for the people. The post Process, Not Technology | Steve Bederman on the CX Experience Podcast appeared first on NobelBiz.

Technology 52

Technology Contact Center Call Center Leadership 52

ClientSuccess

NOVEMBER 11, 2021

Additional topics could include: Upcoming events, webinars, podcasts, and more. As we have slowly but surely adapted to the new, ultra-connected world, webinars have emerged as a critical channel for delivering engaging content – without having to meet in person. New customer case studies. Data and insights.

Marketing 52

Marketing Case Study eBook Leadership 52

Beyond Philosophy

FEBRUARY 8, 2018

To learn more about customers’ irrationality and how this and other critical psychological concepts affect our behavior as customers, watch a recording of our FREE, 60-minute webinar, “ The Intuitive Customer: 7 Imperatives for Moving Your CX to the Next Level ,” To download, please click here. Are You Irrational?

Consulting 135

Consulting Customer Experience Training Sales 135

Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Don’t miss out on this exclusive discussion—it’s a webinar like no other, with surprises in store!

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Lithium

JANUARY 4, 2022

Conversations, not clicks: Tipsheet In this tip sheet, we’ve compiled tips for building conversations into your digital strategy from our recent webinar, Conversations, not clicks: How bots and messaging drive revenue. Webinars & Events. Advanced CX Insights Webinars Watch now. Advanced Marketing Webinars Watch now.

Tips 52

Tips Guidelines Contact Center Groups 52

Beyond Philosophy

JANUARY 2, 2019

On my recent podcast , I shared the following seven issues that are causing this situation. You could send them our podcast , have your coworkers listen to other podcasts or watch videos about Customer Experience. Sign up for webinars. Send around blogs and share podcasts on Customer Experience.

Net Promoter Score 156

Net Promoter Score Customer Experience Effort Score Hospitality 156

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. Webinars, books, conferences are certainly great ways to learn about experience management.

Customer Experience 59

Customer Experience Conference Customer Journeys NPS 59

Beyond Philosophy

NOVEMBER 19, 2020

I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading.

Customer Experience 133

Customer Experience ROI Conference Engagement 133

Playvox

MARCH 1, 2022

As one of our recent webinar presenters put it, “No matter how big the meal, I’ll still be hungry tomorrow.” The best contact center learning management systems enable multimedia eLearning, which means agents can learn skills from: Videos eBooks Webinars Podcasts Slide decks Articles Livestream instructor-led training.

Training 83

Training Contact Center Call Center eBook 83

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Learn more about the story behind Patient Connect and the ambitious goals Grace has for the solution in the coming years by listening to our latest Ideas to Innovation podcast today.

Healthcare 52

Healthcare Hospitality Connections Culture 52

ClientSuccess

NOVEMBER 2, 2020

The Human Duct Tape Show Podcast. Hosted by five-time Chief Customer Officer Jeanne Bliss, the Human Duct Tape podcast is the best of both worlds: engaging podcast and customer success strategy. Here are some additional resources from ClientSuccess : The Customer Success Webinar Series. Customer Success eBooks.

Resources 70

Resources Customer Success Chief Customer Officer Case Study 70

GetFeedback

JULY 19, 2019

In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

Data 262

Data How To Social Media Effort Score 262

Experience Investigators by 360Connext

APRIL 2, 2015

I used this book as a guide when I started thinking about starting a podcast and it inspired me to think about more content strategies, like our webinar series. As always, Tom has so much knowledge to share and I’m so grateful he shared so much on our podcast! We’re Still People.

Sales 110

Sales Marketing Social Media Consulting 110

Think Customers

JANUARY 10, 2024

To set the hook and ensure viewers didn’t switch over to another channel, a series of videos from disgruntled consumers and podcasters brought to life just how frustrating it is to wait on hold, get transferred to another person, or the worst insult: “All lines are busy. Her introduction was designed to be relatable to the 5.2

Contact Center 52

Contact Center Analytics Healthcare Banking 52

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Video 120

Video Social Media Marketing Resources 120

Lithium

JANUARY 3, 2023

Podcast] Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan This week we sit down with Matthew Cowan , Community and Knowledge Manager for LogRhythm. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Take a tour of our Accelerated Community Management solution.

Self Service 52

Self Service Guidelines Contact Center Trends 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Download three podcast episodes at the beginning of every week. Podcasts for Product Managers. Podcasts for Product Managers.

Resources 80

Resources Management Conference Groups 80

BirdEye

APRIL 26, 2024

Audacity Podcasts are rapidly becoming the go-to content format for consumers, and businesses must invest in content creation tools to make that happen. However, this tool has an advantage as it is free and can help produce podcasts efficiently.

Tools 59

Tools Social Media Multi-Channel Video 59

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. 5 Must-Hear Podcasts for Community Managers. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Getting started. Starting Out on the Community Journey. 5 Examples of Great Online Communities and What Makes Them Work. Staying Current. Community Growth. Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. 5 Must-Hear Podcasts for Community Managers. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Getting started. Starting Out on the Community Journey. 5 Examples of Great Online Communities and What Makes Them Work. Staying Current. Community Growth. Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

ChurnZero

JUNE 1, 2022

ChurnZero CEO You Mon Tsang joined the StartupCX podcast to talk about his entrepreneurial insights on how to compete in a new category, prove product value early on, and find the right business partner. If they attended a webinar, I knew for how long. […] It was incredible. I knew exactly what they were doing. This was 15 years ago.

Marketing 98

Marketing B2C Technology Management 98