Circular Edge

DECEMBER 10, 2021

Join this live demo of new & existing functionality available in Tools 9.2.5, Vice President at Circular Edge, a 3X Award Winning JDE, Oracle CX & Cloud Consulting Company. Marketing Manager at Circular Edge, a 3X Award-Winning JDE, Oracle CX & Cloud Consulting Company. including: Virtual Batch Queues.

Tools 52

Tools Consulting Innovation Industry 52

BirdEye

NOVEMBER 27, 2023

Tackling modern business challenges with Birdeye Reports Managing customer experience (CX) and online reputation pose various business challenges. Watch the Free Demo now. Why choose Birdeye as your all-in-one CX and ORM platform Birdeye Reports goes beyond a tool; it becomes a partner in business growth.

Report 115

Report Social Media Multi-Channel Net Promoter Score 115

Comm100

MARCH 14, 2022

As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. Watch the video below for the full story. Public customer service expectations are higher than ever before. In the US, the top-performing private sector boasts an 8.3

Government 203

Government Wait Times Video Guidelines 203

Talkdesk

NOVEMBER 30, 2020

Both companies bring something to the table, and the result is a stronger and better customer experience (CX). We also invited nine of our AppConnect partners to the first Talkdesk Digital Showdown: Innovations in CX. Each innovator had three minutes to convince attendees they had the best app to improve CX.

Innovation 103

Innovation Contact Center Banking Communication 103

BirdEye

NOVEMBER 20, 2020

Want to see how Birdeye’s all-in-one CX platform can help you be found, be chosen, and be the best? Watch a free demo today. These two new products make it easier than ever for businesses to connect with customers and use the power of word-of-mouth to grow business. . Want to see why customers love Birdeye?

Company 96

Company Touchpoint Customer Experience Management Software 96

SurveySensum

JANUARY 10, 2024

On a Sunday evening, I was relaxing on my couch, binge-watching my favorite series after a busy weekend. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 3. Have a look at the insights from CX professionals and their experiences with poorly timed surveys at CXQOTD. I ignore them.

Survey 52

Survey NPS Feedback Tips 52

CloudCherry

JULY 10, 2019

Customer experience (CX) is one of the most important contributors to building customer loyalty and fostering long-lasting customer relationships. Let’s examine them in detail and find out how they’re all essential to good CX: Intelligent chatbots. Request a demo.

Self Service 231

Self Service Customer Experience Customer Service Chatbots 231

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. Watch our interview or read the transcript below.

Automotive 84

Automotive Innovation Video Consumers 84

Circular Edge

DECEMBER 10, 2021

Join this live demo of new & existing functionality available in Tools 9.2.5. Vice President at Circular Edge, a 3X Award Winning JDE, Oracle CX & Cloud Consulting Company. Marketing Manager at Circular Edge, a 3X Award-Winning JDE, Oracle CX & Cloud Consulting Company. Customer Attendee Takeaway: JDE E1 9.2

Tools 52

Tools Consulting Innovation Resources 52

Comm100

NOVEMBER 10, 2021

When deployed well, chatbots should work alongside agents to deliver better customer experience (CX) while improving agent productivity and efficiency. Examples of goals for chatbots include: Providing 24/7 support Driving revenue by proactively alerting customers to sales and discounts, qualifying customers, and booking demos.

Chatbots 192

Chatbots Customer Service Social Media CRM 192

CloudCherry

JULY 23, 2019

Typically, tackling customer pain points involves people beyond your CX team, and that’s when all the hard work you’ve done to socialize your journey map starts to pay off. Watch your Net Promoter Score trends. Request a demo. What if addressing a pain point offers customer and competitive value?

Customer Journeys 236

Customer Journeys Net Promoter Score Effort Score Exercises 236

Upstream Works

DECEMBER 18, 2019

The yardstick for a good customer experience – CX – is being measured and defined by digital technologies, and the bar is being set by your customers. What matters is getting on this journey now, otherwise you risk falling further behind customer expectations, which are increasingly being shaped by digital CX.

Contact Center 78

Contact Center Trends Omni-Channel Technology 78

Oracle

MAY 14, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Watch our interview and read the transcript below. Smarter CX: I’m here at NRF with Jamie from Studio 216.

Training 58

Training Retail Video Sales 58

Oracle

APRIL 16, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 9th video in the Smarter Demos series, we take a look at some of the latest CX tech enabling dynamic content marketing. Watch our interview or read the transcript below.

Video 58

Video Social Media Innovation Resources 58

Oracle

APRIL 30, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 11th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview and read the transcript below.

Trends 69

Trends How To Retail Omni-Channel 69

Oracle

DECEMBER 18, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The fourth video in the Smarter Demos series features a smarter shopping experience, combining machine learning, augmented reality, and virtual reality. Copyright © 2018 Oracle.

Retail 55

Retail Chatbots Video Technology 55

AskNicely

JULY 26, 2018

Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way to measure CX. Keep your scores front and center so that the entire team can watch as scores rise, or huddle when they lower. Or to find out how AskNicely’s NPS software can help, click below: REQUEST A DEMO.

NPS 150

NPS Net Promoter Score Survey Touchpoint 150

Gainsight

JANUARY 20, 2021

Below, we’ll explore five ways you can be a better listener so your customers feel heard and how Gainsight CX can help you put these into practice. You Asked, We Listened: See Gainsight CX in Action. Join us on January 28th for a live Gainsight CX demo to demonstrate how you can put the best practices from this blog post into action.

NPS 59

NPS Effort Score Survey Feedback 59

Natalie Petouhof

SEPTEMBER 23, 2018

Watch sessions from your desk: [link]. There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Salesforce Product and Partner Demo Booths…. There you will find Field Service Demos, Workshops, Networking…. Have colleagues not attending DF? Trailhead in Moscone West, Ground Floor.

Contact Center 75

Contact Center ROI Customer Service Meeting 75

SaleMove

FEBRUARY 16, 2019

Shortly after we decided to go through a complete company rebrand, Glia (formerly SaleMove) headed overseas to demo at FinovateEurope 2019. Jordan Christopher, SVP of Global Sales (left) and Patrick Yoon, Enterprise Account Executive (right) demoing at Finovate Europe 2019.

Conference 40

Conference Sales Customer Engagement Engagement 40

NobelBiz

FEBRUARY 9, 2023

Steve Bederman: Let’s say that a CEO goes to a tradeshow or watches a webinar and learns about a new contact center technology. The post Process, Not Technology | Steve Bederman on the CX Experience Podcast appeared first on NobelBiz. And they say, yeah, I really want to use all these channels. Which one do you like?

Technology 52

Technology Contact Center Call Center Leadership 52

Dapresy

JUNE 27, 2019

To see how Dapresy has helped other businesses get a CX edge, watch the video or why not get in touch for a personalized demo? In this case, they chose Dapresy Pro’s innovative dashboards integrated with sophisticated closed-loop feedback, creating fast, actionable reports for genuine business value.

Customer Experience 40

Customer Experience Video Innovation Report 40

Upstream Works

FEBRUARY 14, 2019

When you think about your own customer relationship goals today, instead of showering them occasionally with grand gestures, chocolates, flowers, dinner, and spa gift cards – consider treating them to a consistently great customer experience (CX) all year long. The report asked respondents “what is the single most important thing about CX?”,

Report 90

Report Customer Satisfaction Customer relationships Analytics 90

inQuba

NOVEMBER 9, 2019

The importance of service recovery within CX and Customer Journey Management. Request a Demo. The relationship between service recovery and customer loyalty. The five best practices of service recovery. How to anticipate tomorrow’s poor experiences. How to do all of this at scale. Slide Material.

Loyalty 40

Loyalty Customer Journeys Industry Management 40

Oracle

JUNE 6, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services. Watch our interview or read the transcript below.

Financial 40

Financial Video Banking System 40

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview and read the transcript below.

Analytics 45

Analytics Loyalty Rewards Programs Retail 45

Upstream Works

SEPTEMBER 18, 2018

The actioning could include picking a related item out of queue, providing relevant knowledge articles, or collaborating with an SME to offer the best possible CX to John. FULL CX JOURNEY VISIBILITY. CONSISTENT CX. PERSONALIZED CX. It needs to deliver real business value to you, your agents, and to the enterprise.

Customer Journeys 60

Customer Journeys Connections Self Service Omni-Channel 60

SurveySparrow

JANUARY 31, 2024

Did you know that SurveySparrow has a CX module? Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? Regarding customer retention rate, you need to set goals, watch for changes, and tweak strategies based on what CRR tells you. Let’s get back to where we stopped. The Churn Rate is 5%.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

Oracle

JULY 2, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning. Copyright © 2019 Oracle.

Video 45

Video Analytics System Innovation 45

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview or read the transcript below.

Competitive Advantage 40

Competitive Advantage Sports Omni-Channel Retail 40

BirdEye

OCTOBER 10, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Why does reputation management in retail matter? After using Birdeye’s retail reputation management platform, Solomons Flooring MacGregor got 111 new reviews and improved their CX. Can you share success stories of retail businesses improving their reputation?

Retail 111

Retail Strategy Management Social Media 111

Oracle

NOVEMBER 1, 2018

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. Watch Christian’s demonstration and read the explanation below. Watch “ Fast Food Ordering Chatbot – Behind the Scenes.” ” Copyright © 2018 Oracle.

Chatbots 40

Chatbots Omni-Channel Video Innovation 40

Oracle

NOVEMBER 19, 2018

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence. Want to get a more in-depth look into the technology?

Chatbots 40

Chatbots Retail Video Innovation 40

Oracle

MARCH 19, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 5th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview and read the transcript below.

Omni-Channel 40

Omni-Channel Retail Consulting Video 40

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). What is CX?

Social Media 52

Social Media Roadmap e-support Video 52

SurveySensum

OCTOBER 4, 2023

More than just survey distribution, it offers a CX consultant to guide you on how to create effective questions, decipher results, and prioritize actions to align with your automotive business objectives. Improve Automotive Customer Experience – Request a Demo 6. Real-time dashboards help you watch feedback and act quickly.

Automotive 52

Automotive Tools Feedback CRM 52