NobelBiz

NOVEMBER 18, 2021

For a contact center to be successful in generating leads, Michael thinks speed of contact and a good dialing strategy are crucial. The post Video: How to be Successful at Generating Leads appeared first on NobelBiz®. How do you implement them? Listen to this snippet and find out for yourself!

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NobelBiz

AUGUST 9, 2022

The post VIDEO: Telemarketing: What does it take to be successful today appeared first on NobelBiz®. Telemarketing never left and it is stronger than ever, according to Jeremy. Tune in as he explains why the phone works and it’s still as effective as it was 10 years ago if it’s used properly.

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SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

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CSM Magazine

FEBRUARY 6, 2024

In the digital age, where content is king, the gatekeeper to any kingdom of information is often a simple, yet powerful visual cue: the video thumbnail. This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves.

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Alliance by IFS

FEBRUARY 5, 2019

Watch this short testimonial video featuring Instron’s Business Unit Manager for the Americas, John Durkin, to see how Instron achieved: seamless workflow through the same data set. Watch Video. The post [VIDEO] Astea Customer Success Story – Instron appeared first on Astea. accuracy with revenue prediction.

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Gainsight

APRIL 8, 2024

The role of Customer Success has undeniably been one of change in the last few years. Personalization at Scale As customer expectations continue to soar, personalization has become a cornerstone of successful customer experiences. We’ve witnessed companies building thriving customer communities leverage this into driving success.

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Gainsight

MARCH 23, 2022

First, let’s discuss what a Customer Success Qualified Lead (CSQL) is. The post Gainsight CSQL Video appeared first on Customer Success and Product Experience Software | Gainsight. By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do.

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ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. For a Successful CX You Must Have a Successful EX. A successful customer experience strategy is a result of the company’s culture. Three C’s of Customer Service Success. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service.

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Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. 07:53 We roll the video from Medelyan, and talk about our first reactions. Please tell us how we are doing! Complete this short survey.

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BirdEye

SEPTEMBER 12, 2023

Employee-generated content Employee advocacy is important for the success of every brand on social media. For best results, define your SMART goals that help you define your social media plan, and social media content strategy, and measure the success of your efforts as well. Determine what matters to you.

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Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More merchants are going live; we’re not losing them in the onboarding process, and then outside of this, we also saw an increase in engagement metrics from our merchants watching self-service videos.

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CSM Magazine

DECEMBER 14, 2022

Customer Services Team Manager, Viki is pictured video calling a customer using the new technology. A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat. Michael Bruce, Director of Platform Hub and Income Management at.

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Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. At The Customer Conference, Gainsight spoke about Commercialising Customer Success: A Fundamental Problem. Check out the full video below. Consider tracking Customer Success Qualified Leads (CSQLs). Want the highlights?

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Beyond Philosophy

APRIL 11, 2024

First, I want to thank Boehme for taking the time to submit the video. The post How to Tap into Your Customers’ Hidden Motivations To Gain True Success appeared first on Beyond Philosophy. I thought I would share it here as well. Let’s hear what Boehme has to say. Boehme recognizes that, too.

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SaleMove

APRIL 2, 2021

Tips and Tricks for Outstanding Video Customer Service Experiences. Video is becoming a standard medium for interacting with customers. Between market globalization and social distancing, providing digital customer service via video can add a personal touch to interactions. Business-Friendly Video Backgrounds.

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ClientSuccess

MARCH 23, 2021

As more companies announce they will continue remote operations indefinitely, customer success teams are either auditing their existing remote communications strategy or looking for ways to keep things running smoothly long-term. This is because, for customer success teams, there are more than just internal conversations to think about. .

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TechSee

APRIL 22, 2024

This real-time accessibility ensures that customers can receive assistance they immediately understand through images or video. They say that images (and videos) are worth a thousand words. Breaking Down Adoption Barriers for Agents The success of any new tool also depends on its adoption by your service agents.

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NobelBiz

FEBRUARY 21, 2020

The post VIDEO: Jake Bush on How Mistakes Can Lead to Success appeared first on NobelBiz®. In episode 2, we talk with Jake Bush of INFOCU5 about his journey from helicoptering to skiing, cooking, film, and then becoming CEO of a call center company.

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NobelBiz

MAY 21, 2021

The post VIDEO: Examples of Successful AI Implementations in Contact Centers appeared first on NobelBiz®. Fred Stacey is one of the most influential voices in the Call Center space, and his culminating experience is helping organizations grow and improve every day.

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NobelBiz

AUGUST 21, 2020

But how do you make sure it’s successful? The post VIDEO: How to Host a Virtual Event in 2020 appeared first on NobelBiz®. 2020 is the year of virtual events. For starters, you need to spread it out. Read more advice from a member of the National Speakers Association – Roy Atkinson. He’s here to tell us how to make it go great!

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Customer Experience Update Submitted Articles

FEBRUARY 6, 2019

Customer centricity is proportional to customer success. Read on to know how you can make your organization become customer-centric with videos.

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Thematic

SEPTEMBER 16, 2018

Thorough planning is key to executing a successful survey. If you missed our popular webinar “Learn the 4 pillars of successful survey design”, catch the recording here. You’ll learn: The right way to plan for survey success. Enjoy the video! How to get the most out of your collected data.

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NobelBiz

SEPTEMBER 30, 2022

Kevin is a big fan of data modeling, and he believes that it is the key to success for any company. The post VIDEO + ARTICLE: The primary goal of data modeling appeared first on NobelBiz®.

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Uplight

NOVEMBER 27, 2023

Watch the video to Read More The post A Recap of Uplight’s Summer Demand Response Success appeared first on Uplight. Discover how we achieved a remarkable 81% growth in our portfolio, dispatched over 400 MW, and maintained an average customer satisfaction score of 77, 50% higher than the industry norm.

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NobelBiz

SEPTEMBER 30, 2022

With the data coming in, Kevin's tech data service solution is giving someone the best opportunity for success before they even get on the phone. The post VIDEO: Leveraging data to refine the business and conversations appeared first on NobelBiz®. And in conjunction with training and onboarding, that is critical.

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Eptica

DECEMBER 16, 2020

Date: Wednesday, December 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Learning from Santa’s customer service success. Our last blog of the year looks at the secrets of his success – and how contact centres can learn from him. Published on: December 16, 2020. Share this page on: Tweet.

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Uplight

NOVEMBER 14, 2023

In this video, hear from the Marketplace team to learn how Uplight starts preparing months in advance by partnering with utilities, OEM partners, and customer support to Read More The post Inside Uplight’s Winning Game Plan for BFCM Success appeared first on Uplight.

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ReviewTrackers

JULY 23, 2020

Photos take up a majority of Yelp’s visual elements, but business owners, marketers, and Yelp users alike can also add video to a Yelp business page. With video, you can show a sneak peek of your locations and the products or services they provide. Adding Video to Your Yelp Listing. Make Your Own Video.

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NobelBiz

MARCH 20, 2020

See how she manages the decision-making in her business that led her to have one of the most successful companies on the global contact center market. The post VIDEO: How to Make Better Business Decisions that Drive You appeared first on NobelBiz®. Cathy Karabetsos is President and CEO of QCSS and a mother of seven.

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NobelBiz

APRIL 14, 2022

Having the proper tools and resources, mixed with the right amount of skilled individuals who are able to perform at a service level balancing quality vs quantity, will always result in a successful and effective call center. The post VIDEO & ARTICLE: A Holistic Approach to Contact Centers appeared first on NobelBiz®.

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NobelBiz

MARCH 16, 2021

When facing a period of business downturn, it's important to follow these steps for a successful management. The post VIDEO: Managing Through a Downturn appeared first on NobelBiz®. To ensure business continuity, sometimes you have to compromise and make the toughest decisions.

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NobelBiz

SEPTEMBER 30, 2022

Besides the probability of success and the deal size going up with the positive results of agent allocation, relationships are being built if the customer and agent have an engaged and non-robotic conversation. The post VIDEO: From call center agent allocation to fighting agent attrition appeared first on NobelBiz®.

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NobelBiz

NOVEMBER 18, 2021

A good show is not only successful for the event coordinators, but in equal measure to the vendors and attendees. The post Video: Putting the Focus on Event Exhibitors appeared first on NobelBiz®.

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ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? Draft a 50-word response to the customer email above that confirms we received their request, lists next steps for when we will fix the product issue, and offers some days and times for a follow-up call based on their preferred office hours” sets everyone up for success.

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SurveyGizmo

JUNE 1, 2022

Because Alchemer powers so many Customer Experience (CX) programs, our Success Department spends a lot of time speaking with CX leaders. At Alchemer, we have been using webinars and blog posts to bring these CX success stories to you. Check out our CX Success Tips — short videos featuring the best ideas in CX.

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CustomerSuccessBox

MARCH 18, 2020

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. In most situations, a hybrid model, i.e., a combination of on-ground and remote success, works best. Should customer success managers travel?

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NobelBiz

SEPTEMBER 30, 2022

They say that successful people are always looking for ways to help others, while unsuccessful people always think ‘what’s in it for me?’. So Kevin's approach is you might be hugely successful as an individual. But, still, your success is limited unless you're able to influence people around you and get them to believe you.

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