Integrity Solutions

DECEMBER 15, 2020

Effective sales coaching yields results, and sales leaders intuitively seem to understand this. In the world of sales, coaching is seen as critical for driving growth and developing excellence within sales teams. The Sales Coaching Paradox. So where’s the disconnect?

Sales 94

Sales Study Survey Report 94

InMoment XI

DECEMBER 30, 2021

Graham Tutton (InMoment) and Maxie Schmidt-Subramanian (Forrester) discussed topics such as how to build an ROI model for your CX program and what you should focus on if you think your CX program isn’t perfect yet. This webinar covered four main topics with a Q&A at the end: Why “Make or Break”? Watch the webinar to hear more!

Strategy 493

Strategy Touchpoint Metrics Customer Journeys 493

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered.

Sales 52

Sales Customer Success Tourism Roadmap 52

Experience Investigators by 360Connext

OCTOBER 3, 2023

Text analysis is a broad category encompassing a few distinct areas including sentiment analysis, topic modeling, text classification, and text clustering (look for these capabilities as you research vendors). Facial recognition is understandably a hotly debated topic in CX. These tools can also work during video calls with customers!

Feedback 270

Feedback How To Social Media Analysis 270

CSM Practice

AUGUST 3, 2020

is considered to be a crucial topic among the Customer Success community. That said, many experts in this field are taking time to brainstorm to come up with a specific answer to the question, “is it sales or customer success’ responsibility?”. We want to ensure initial deployment is successful.

Sales 98

Sales Customer Success Chief Customer Officer Strategy 98

Vonage

MARCH 26, 2018

In today’s super-competitive retail environment, companies that help their sales teams manage customer relationships effectively tend to find more success than those that don’t. However, despite the benefits, some sales reps still view these systems as tools that benefit management much more than themselves.

Sales 120

Sales Tips CRM System 120

ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity.

ROI 105

ROI Software B2B System 105

InMoment XI

JULY 20, 2022

If these topics are on your company’s radar, you can get the answers you need here! Trust is considered to be a “feeder” emotion, actively contributing to an overall perception of experience value, which, to help assure success, must become part of how organizations design experiences for both customers and employees.

Brands 493

Brands B2C B2B Financial 493

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Sales 98

Sales Customer Success Conference Customers 98

BirdEye

MARCH 29, 2024

Here are a few tactics to help you get the most from your time on Zillow Premier Agent: Fully complete your profile, including past sales and client reviews, to build credibility. Networking, sharing valuable content, and engaging with these communities can lead to more leads, sales, and opportunities in the real estate industry.

Social Media 59

Social Media Tips Sales Advertising 59

Amity

NOVEMBER 14, 2018

The sales to customer success handoff is one of the most important intersections in the customer journey. It can make the difference between successful product adoption or a churn risk waiting to happen. Now, let’s get into the details of closing a sale and handing off to your client services or customer success teams.

Sales 87

Sales Customer Success Tips Customer Journeys 87

Gainsight

MAY 31, 2022

According to Bill Thrash, SVP of Customer Success at Critical Start , customer success has grown from a niche practice to a culture driver in organizations. Critical to that culture, and the effectiveness of customer success, is the CS team’s relationship with sales. Automated Success Plans That Scale.

Sales 52

Sales Customer Success System Culture 52

Think Customers

SEPTEMBER 24, 2020

This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets. One important digital sales tool is speech analytics. The panelists highlighted how speech analytics can empower inside sales associates. Identify top and bottom performers.

Analytics 52

Analytics Sales Analysis CRM 52

NobelBiz

FEBRUARY 9, 2023

Business is about living life on life’s terms and just keep taking steps forward Jason : One of the challenges with trying to scale, especially in this realm, let’s say sales in particular, but any telephone inside sales of any size, somebody trying to scale to the next level. It’s this various ways.

Omni-Channel 52

Omni-Channel Call Center Sales Contact Center 52

Experience Investigators by 360Connext

MARCH 8, 2021

We do this by creating custom learning paths for our clients, including virtual and live sessions, small group or individual coaching, and lots of communication to reinforce the topics we’re discussing. . That means ideally having some foundational pieces in place, like your CX Mission Statement and your CX Success Statement. .

Customer Journeys 271

Customer Journeys Customer Experience Culture Customer Centricity 271

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

CustomerSuccessBox

AUGUST 27, 2021

One of the most debated topics that are prevailing around the SaaS world is about- Who should be owning renewals? Customer Success team or the Sales team. A successful business is led by a healthy collaboration with each and every team committed to providing better service. Combining Sales with Customer Success.

Sales 52

Sales Customer Success Net Promoter Score Management 52

SurveyGizmo

JULY 14, 2020

By Vanessa Bagnato, Director of Enterprise Solutions, with Jenny Lewis, Director of Sales for Enterprise Account Management, and Nolan Frazier, Director of Sales for New Business. When the customer drives the sales process, everyone wins. Enhancing the Sales Motion Process. We talk about who we are and what we can offer.

Sales 98

Sales CRM Feedback Leadership 98

Method:CRM

OCTOBER 1, 2018

Podcasts are an excellent resource for people working in sales roles. Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. With such a wide range of sales podcasts available for free, narrowing down the options can be tricky.

Sales 65

Sales B2B Social Media Entertainment 65

Amity

OCTOBER 18, 2017

Customer Success teams interact with many cross-functional departments, building and maintaining relationships from Support to Account Management. But few relationships have more impact on future customer success than the one between Customer Success and Sales.

Sales 70

Sales Customer Success Customers Customer Experience 70

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

BirdEye

DECEMBER 8, 2023

In this article, we’ll explain what makes a stellar follow-up email and provide 16 follow-up email examples and templates to boost engagement and drive sales. Here's a general follow-up email example you can use for most situations: Hi [Name], I just wanted to follow up about [topic]. Table of contents What is a follow-up email?

Examples 110

Examples Communication Feedback Meeting 110

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

NetBase

JULY 29, 2020

How can retailers make sales in a COVID market? By 2025, online luxury sales will increase 3x to $91B. By 2025, 20% of luxury sales will be done online. But success is never guaranteed, particularly not today. The post How Retailers Can Make Sales in a COVID Market appeared first on NetBase. We have some ideas.

Retail 52

Retail Sales Marketing Social Media 52

MiaRec

AUGUST 30, 2023

He also offers valuable advice for setting up successful topic and sentiment analysis initiatives. John provides insightful examples of how MiaRec's solutions are enhancing agent training, customer satisfaction, retention, and compliance adherence. To view the the full interview, please watch the video below:

Call Center 52

Call Center Analytics ROI Contact Center 52

Team Support

JUNE 16, 2020

However, even in these times, there are strategies to build stronger post-sale customer relationships the right way from day one. Assure your customer that they made the right choice – Even as the ink dries on the contract, it’s time to begin preparing for your newly-cemented customer relationship for success.

Sales 59

Sales Customer Experience Management Customer relationships 59

Oracle

JANUARY 16, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Over 20 of these sessions will focus specifically on sales. Here are 5 of the upcoming, compelling sales sessions.

Sales 60

Sales Customer Experience Conference Analysis 60

Gainsight

MARCH 12, 2024

This is a very exciting time to be in the Customer Success (CS) profession. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. There are a lot of ideas being thrown around as to how this can be done.

Customer Success 52

Customer Success ROI Metrics Sales 52

ShepHyken

NOVEMBER 2, 2022

I’ll bet there’s an entire book that can be devoted to this topic, but for today we’ll keep it to the first few that came to mind. Building a relationship that fosters confidence, trust and connection is a less obvious sales technique. The customer experience shouldn’t just be a non-stop sales pitch. . Selling is obvious.

Customer Service Training 127

Customer Service Training Customer Retention Customers Sales 127

ChurnZero

FEBRUARY 3, 2021

As a follow-up to our well-attended webinar on “ Selling for People Who Don’t Love Sales ” with Bryan Neale from Blind Zebra Consulting, we wanted to get more of our audience’s questions answered. . We hope this helps answer all of your questions on Sales skills for Customer Success Managers. .

Sales 52

Sales Customer Success Customer Experience Consulting 52

Answer Dash

OCTOBER 8, 2018

The tedious work of organizing contact information or researching prospect demographics can be handed to bots and allow your sales team to focus on selling. Improving lead quality and shortening sales cycles A full pipeline isn't useful if the leads aren't relevant or qualified. This reduces sales department churn.

Sales 74

Sales CRM Analytics Technology 74

TechSee

AUGUST 14, 2023

She has published more than 350 articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers. and the United Nations. You can explore some of Scott’s recent articles here.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Horizon CX

JANUARY 2, 2024

This could involve expressing agreement, disagreement, or sharing your perspective on the topic. This reciprocity forms the foundation of successful and sustainable relationships, be they customer-business or interpersonal. Providing Feedback: Offering feedback on the message or information shared can be constructive.

Metrics 130

Metrics Survey Communication Effort Score 130

Integrity Solutions

OCTOBER 16, 2018

To develop your sales coaching strategy, you first need to understand where your organization’s level of coaching is right now. Figuring out your sales coaching strategy has become a hot topic in business today, and for good reason. As a result, a vast majority of sales managers don’t coach—or don’t do it well.

Sales 52

Sales Strategy Leadership Training 52

Integrity Solutions

AUGUST 13, 2018

Few activities are considered as important as sales coaching. Originally published on The Sales Management Association. Coaching is pivotal to maximizing sales potential. If you’ve been in a sales management position for any length of time, it’s not even news. Provide coaching for the sales managers themselves (+10%).

Sales 52

Sales Study Culture Training 52

Feedbackly

OCTOBER 10, 2023

Personalization is a hot topic. It is great, but it is now time to learn how to maximize the success – more conversions, more revenue, more loyal customers. We have even hired artificial intelligence to do it for us.

Measurement 98

Measurement Ecommerce Customer Experience How To 98