Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Topic Modeling: This is the opposite of digging deeper into the sentiment. Ain’t that powerful?!

Analysis 394

Analysis Software Comparison Social Media 394

BirdEye

DECEMBER 8, 2023

Here's a general follow-up email example you can use for most situations: Hi [Name], I just wanted to follow up about [topic]. Follow up email after business meeting example Purpose: This business follow-up email example expresses thanks, reinforces discussed topics, shares requested info, and outlines the next steps.

Examples 110

Examples Communication Feedback Meeting 110

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

Totango

MAY 17, 2023

I was also fortunate to lead a conversation on this very topic with our Totango CRO, Dennis Reardon, and Sr. VP of Customer Success at Veriforce, Andy Kearney. In the first generation of customer success, CSMs became a catch-all for any activity requiring customer interaction. Here are three insights I took away from TSIA.

Sales 106

Sales Marketing Sports Customer Journeys 106

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. These results should be the North Star that brings your marketing, customer success, and even your sales team together ,” Karen explained.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 89

Sales NPS Customer Journeys Customer Success 89

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Communication 83

Communication Customer Success Customer Journeys Conference 83

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! Is the customer journey mapping exercise a worthwhile effort?

Customer Journeys 97

Customer Journeys Customer Success Exercises Touchpoint 97

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Customer Success 94

Customer Success Consulting Customers Leadership 94

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

Tips 98

Tips Gamification Feedback Customer Success 98

Gainsight

MARCH 12, 2024

We have the paddle (in fact, we have three paddles) built upon the insights shared by industry experts Lila Meyer , Director of Global Education Services at Gainsight, and Joel Eaton, Head of Product eLearning at Hornbill, during our New Year, New Strategies Boot Camp Series. Ask yourself: What are their business and product goals?

Course 52

Course Tips Measurement Exercises 52

ShepHyken

JULY 9, 2021

All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. It is a fantastic way to grow your customer base and enhance your enterprise’s success.

Tips 135

Tips Social Media e-support Consulting 135

ChurnZero

APRIL 15, 2022

If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. Customers pay for licenses upfront before they can use the product. Your team is averaging 45 minutes a day in our product.

ROI 98

ROI Data Examples Report 98

ChurnZero

JANUARY 29, 2021

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. But if you want to have more than a one-dimensional relationship with your customer, only talking about your product isn’t enough.

How To 98

How To Banking Customer Success NPS 98

AWS Machine Learning

APRIL 4, 2024

However, delivering truly personalized recommendations presents several key challenges: Capturing diverse user interests – News can span many topics and even within specific topics, readers can have varied interests. This results in customized news feeds that surface the topics and sources most relevant to an individual user.

Trends 82

Trends Metrics Training Interaction 82

ShepHyken

NOVEMBER 2, 2022

I’ll bet there’s an entire book that can be devoted to this topic, but for today we’ll keep it to the first few that came to mind. More than just tips on how to be more successful with your products, how can you help them be more successful in their business or life? Provide education that’s tied to what you’re known for.

Customer Service Training 128

Customer Service Training Customer Retention Customers Sales 128

Gainsight

MARCH 12, 2024

This is a very exciting time to be in the Customer Success (CS) profession. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. There are a lot of ideas being thrown around as to how this can be done.

Customer Success 52

Customer Success ROI Metrics Sales 52

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time. Call center dashboards play a vital role in contact centers.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric?

Customer Success 98

Customer Success NPS Metrics Net Promoter Score 98

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. To explore some of the most controversial topics in CS today and hear what those on either side of the debate have to say, we asked four industry experts to weigh in. 1: Is NPS a Customer Success metric?

Customer Success 97

Customer Success NPS Metrics Net Promoter Score 97

Totango

FEBRUARY 23, 2024

Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days. On a recent episode of the MarTech Podcast, Karen talked about her first 60 days at Totango and the steps she took to ensure a smooth transition and set herself and her newly united team up for success.

How To 97

How To Leadership Marketing Tips 97

BirdEye

MARCH 17, 2023

By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services. Social listening refers to observing conversations about your brand, product, or industry across all social networks.

Tips 98

Tips Social Media How To Analysis 98

Daniel Group

MARCH 12, 2021

Welcome to Success Strategies. Throughout the series, we will explore the importance of the following topics: Part 1: Make CX Easy focuses on the importance of making it easy for your customers to do business with you. I want to know where my (SIP) is: Stuff : product, new or used, rental, etc. ” Inc.: I want it fixed.”

Net Promoter Score 105

Net Promoter Score Customer Experience eBook B2B 105

BirdEye

DECEMBER 16, 2022

It’s no secret that customer reviews have become an essential part of running a successful business. In particular, there is great importance to Google reviews because they can have a direct impact on local businesses success. This means that most people who are looking for a product or service will be searching on Google first.

Multi-Channel 98

Multi-Channel Policies Study Hotels 98

ChurnZero

SEPTEMBER 22, 2020

Being a phenomenal Customer Success Manager doesn’t just come naturally. Always staying abreast of the latest trends and developments is essential to your long -t erm success. . Be the Sherlock Holmes of Customer Success: Uncovering Hidden Points of Contact (with DocSend ) . We’ve all been there. What now? .

Customer Success 93

Customer Success Management Conference Metrics 93

Totango

DECEMBER 26, 2021

Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . As a customer success leader, you are responsible for setting the right tone and creating the right environment for your team to be successful. 5 Ways to Fight Burnout. Build an Open and Supportive Work Environment.

Customer Success 102

Customer Success Sports Resources Policies 102

ClientSuccess

DECEMBER 19, 2022

For customer success teams, playbooks are invaluable tools to help them save time and be more efficient in their customer interactions. In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Playbook Vectors by Vecteezy.

eBook 72

eBook Resources Customer Success Training 72

ChurnZero

NOVEMBER 3, 2020

Throughout the conference we conducted a series of audience poll questions, that related to the session topics. We received poll responses from over 800 Customer Success professionals who also attended the conference. . If you are experiencing growing pains within your Customer Success team, you are not alone. .

Conference 98

Conference Customer Success Leadership Customer Journeys 98

SmartMessage Blog

MAY 16, 2023

Events are among the most essential topics in marketing activities. Especially in the B2B world, events are important to promote products and services and create new prospects. In addition to providing useful information to the audience, product, and service promotions are also carried out through webinars. How to use it?

Marketing 52

Marketing e-support B2B Social Media 52

ShepHyken

JANUARY 21, 2024

Let’s start with the first one, which I think should intrigue you to want to read the entire article: Service experiences are becoming indistinguishable from product experiences. Product quality is important – and so is the customer service and experience that goes along with it!

Customer Service 59

Customer Service Self Service Trends Loyalty Programs 59

SmartMessage Blog

APRIL 14, 2023

Events are among the most essential topics in marketing activities. Especially in the B2B world, events are important to promote products and services and create new prospects. In addition to providing useful information to the audience, product, and service promotions are also carried out through webinars. How to use it?

Marketing 52

Marketing B2B e-support Social Media 52

ChurnZero

JANUARY 5, 2022

It’s not uncommon to find it difficult to grasp the concept of Customer Experience vs. Customer Success. For some, the Customer Experience definition is not that different from the one for Customer Success. So, are Customer Experience and Customer Success really the same? What is Customer Success?

Customer Success 98

Customer Success Customer Experience Net Promoter Score Return on Investment 98

Beyond Philosophy

OCTOBER 26, 2023

Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. If you have a topic you would like to discuss with us, don’t hesitate to get in touch with us here. History of Branding The first brand began with an English tea company.

Brand Values 89

Brand Values Brands Social Media Sports 89

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Deep Learning Bots for Open Domains and Brief Interactions An “open” domain refers to customer queries that span a wide range of topics or subjects without being restricted to a specific area or type of question.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

ClientSuccess

OCTOBER 25, 2022

As the role of a Customer Success Manager has become more and more essential to the ongoing growth and success of both customers and overall organizations, the ongoing responsibilities of CSMs have also evolved. Opportunities: How can the customer continue to be successful and expand their strategic opportunities on your platform?

How To 74

How To eBook Tips Resources 74