Kapta Customer Success

JANUARY 9, 2023

Customer Success Managers (CSMs) need to do more than support and serve their clients to help customers meet their goals. There is a certain amount of selling that CSMs need to be capable of if they are to be true trusted advisors to their customers.

Customer Success 40

Customer Success Management Meeting Customers 40

InMoment XI

MARCH 25, 2024

Enhance cross-selling and up-selling opportunities. With predictive analytics, marketers can identify which customers are most likely to be interested in additional products or services, creating more opportunities for successful cross-selling and up-selling. Accelerate operational improvement.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

Playvox

OCTOBER 27, 2021

If your contact center isn’t currently focusing on cross-selling and upselling, you’re missing a great opportunity to strengthen customer relationships and increase revenue. Our original contact center research revealed that 28 percent of contact centers generate 11 to 20 percent of their revenue from cross-selling and upselling.

Contact Center 52

Contact Center How To Call Recording eBook 52

CSM Magazine

DECEMBER 14, 2021

However, if you have no idea how to sell your online course or fail to provide great customer service, it’s going to be a complete failure. If you want to sell your course, it’s important to make sure that potential buyers can find it. When it comes time to sell your course, you’ll need a payment processor.

Course 52

Course Tips How To Social Media 52

InMoment XI

FEBRUARY 24, 2022

Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. We know that customer experience can be a tough sell—after all, your business has so many priorities!

Tips 493

Tips ROI Metrics Touchpoint 493

InMoment XI

FEBRUARY 8, 2023

The success of your CX effort is determined not only by where it lives within your organization, but also by who’s heading up the program and driving its goals, actions, and direction within your company. Sales sells the vision and aligns the products and services against customer needs. It’s not easy, but nothing worth doing ever is.

Sports 295

Sports Financial ROI Leadership 295

My Customer

MARCH 21, 2023

Following the COVID pandemic, governments are looking for economic growth to re-establish their economies, but what exactly do they mean? 21st Mar 2023 By Nicholas Watkis Principal Consultant

Government 52

Government Consulting 52

Lumoa

JUNE 30, 2022

If you want people in your organisation to appreciate the value of customer experience, you need to learn how to sell customer experience (CX) to those who are not dealing with it day in and day out. You need to learn (and teach) how to sell customer experience to your whole organization. Why selling customer experience is challenging.

Customer Experience 277

Customer Experience How To Metrics Feedback 277

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? In an increasingly noisy selling environment, these are the professionals who stand out, because they deliver the value customers are seeking out. At its essence, humanizing the sales experience is really about personalization.

Sales 107

Sales Loyalty Communication Contact Center 107

Integrity Solutions

APRIL 8, 2024

The Impact of Mindset on Sales Success Regardless of how many sales techniques someone has mastered or how knowledgeable they are about your solutions, if their mindset is working against them, they will hit a brick wall. Many begin to question whether this even a profession they still want to be in. People are motivated by different things.

Sales 73

Sales Training Financial Travel 73

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This would establish shared accountability for net revenue retention (NRR) and ensure that all functions are incentivized to focus on long-term customer success. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Sales 106

Sales Customer Success Strategy Industry 106

Totango

FEBRUARY 9, 2024

Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth. Distinguishing between these two metrics can provide insight into the health and success of your company, so let’s take a deeper look into what each metric is, how to calculate them, and how to apply them. What is gross retention?

Metrics 108

Metrics Measurement Strategy Examples 108

Integrity Solutions

APRIL 8, 2024

The Impact of Mindset on Sales Success Regardless of how many sales techniques someone has mastered or how knowledgeable they are about your solutions, if their mindset is working against them, they will hit a brick wall. Many begin to question whether this even a profession they still want to be in. People are motivated by different things.

Sales 64

Sales Training Financial Travel 64

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. In this blog, we will see why C-Suite Selling is important. how to sell your customer success tool to them. In this blog, we will see why C-Suite Selling is important.

Customer Success 18

Customer Success Software Chief Customer Officer How To 18

ShepHyken

NOVEMBER 2, 2022

Stop selling and start nurturing relationships. Selling is obvious. If every time you contact the customer, be it in person, over the phone, by email, texting, or any other form of communication, and all you do is sell, sell, sell, the customer will tune you out. Provide education. Make your customers smarter.

Customer Service Training 127

Customer Service Training Customer Retention Customers Sales 127

ShepHyken

AUGUST 31, 2023

More cross-selling and upselling opportunities Targeting customers with personalized recommendations can generate significant revenue growth. In fact, according to Hubspot , for 42% of companies, 11-30% of their revenue can be attributed to cross-selling. But it doesn’t come easy.

Customer Journeys 127

Customer Journeys Net Promoter Score Touchpoint Customer Satisfaction 127

Doing CX Right

JULY 17, 2022

Larry Levine, Best-Selling Author of "Selling From The Heart," explains new effective ways to approach buyers and increase sales with an unbeatable competitive edge. Hint: Success starts within, not out. The post Building Trust And Selling From The Heart appeared first on Doing CX Right. It's about YOU.

Sales 113

Sales Customer Experience Customers 113

Integrity Solutions

DECEMBER 20, 2023

A strong belief in your organization’s products and services is one of the key factors that impacts selling success. Genuine passion for what you’re selling is essential. This is a hallmark of effective coaching, and the same concept applies to selling. Which one would give you more energy?

Sales 86

Sales Consulting e-support Leadership 86

West Monroe

JANUARY 16, 2024

Elongated processes and increased scrutiny Economic uncertainty and increased buyer scrutiny has elongated the diligence process, bringing exit readiness in favor of companies that are most prepared entering the sell-side process. Faster buyer processes are enabled with the use of sell-side report.

Strategy 52

Strategy Roadmap Resources Report 52

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. When they work together, they can attract and keep customers, which is great for your organization’s success and making money. In 2019, telemarketing calls alone had a success rate of 8.21%. Personalized Approach.

Strategy 98

Strategy Sales Training Call Center 98

Beyond Philosophy

NOVEMBER 16, 2023

He needs help with getting other people to help sell his product. Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. sell) your product or service for you. John is up for it, though.

Sales 78

Sales Strategy Social Media Advertising 78

BirdEye

MAY 15, 2023

Are you looking to build a successful brand? In this blog post, we’ll explore the secrets behind successful branding strategies, discuss why it’s important for businesses to have one, and look at real-life examples. Brand purpose Think of the purpose of your successful brand strategy as your “why.”

Brands 98

Brands Strategy Social Media Communication 98

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. Remote Selling Success Starts Before The Call Even Begins. While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment.

Engagement 137

Engagement Sales Video Meeting 137

One Millimeter Mindset

SEPTEMBER 11, 2018

Their permission for me to connect with them is not permission to sell. I’m not trying to sell anything. XXX is a new approach to B2B selling by enabling buyers with a video-based demo that adapts on the fly to buyers’ unique interests. And certainly no interest in retaining my professional services. No pitching. Or spamming.

Communication 167

Communication Social Media B2B Conference 167

ChurnZero

SEPTEMBER 14, 2021

When asked to sell to customers, Customer Success Managers (CSMs) are often scared of coming off as too pushy or getting a “no.” As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” .

Sales 94

Sales Customer Success Customers Exercises 94

ShepHyken

JUNE 27, 2023

Sell it at a fair price. When you sell a good product, the price is less relevant. If you have the best BBQ but treat people with disrespect, you won’t be nearly as successful. Close when you sell out. Even if you don’t hit it, trying makes a big difference. My comment: A fair price doesn’t mean the lowest price.

Exercises 120

Exercises Touchpoint Customer Service Training Customer Service 120

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

Doing CX Right

MARCH 2, 2024

Stacy Sherman and featured guest, Greg Mckeon, New York Times best selling author, explain how to make customer experiences effortless. Simplify work, align with needs, and validate assumptions for success. Listen to podcast now.

Customer Experience 52

Customer Experience How To Customers Customer Service 52

Help Scout

AUGUST 22, 2023

Building a successful customer centric selling approach means incorporating key principles to ensure your sales team is aligned and set up for success. Read the full article

Customer Centricity 76

Customer Centricity Sales Customers 76

Magellan Solutions

APRIL 17, 2024

Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? Staying motivated and focused on selling can be hard when you’re stuck typing instead of talking to customers.

CRM 52

CRM Sales Data Customer relationships 52

Retently

MARCH 16, 2022

But there’s still one area that’s neglected all too often – Customer Success. As SaaS companies spring up, the essential Customer Success role is being rolled into Customer Service. What is the role of Customer Success? The Customer Success Manager (CSM) is thus not a passive role. reduced customer churn.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

Team Support

OCTOBER 27, 2022

Greater customer retention means greater annual returning revenue and increased opportunities for expansion and cross-sell. The longer a business keeps a customer, the more revenue they are securing long term, and the more they are setting themselves up for future success. Good customer service drives revenue.

Customer Service 98

Customer Service Customer Retention Customer Centricity Customers 98

Gainsight

JANUARY 26, 2022

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. It’s so important that it is one of the New 10 Laws of Customer Success. . It’s so important that it is one of the New 10 Laws of Customer Success. .

Sales 111

Sales Customer Success ROI Customer Centricity 111

Beyond Philosophy

APRIL 12, 2024

The Critical Nature of Adding Value, Not Just Selling: Shift your perspective from collecting data for sales to providing genuine value, making customers feel respected and appreciated. The post Privacy vs. Personalization: Striking the Right Balance to Drive Success appeared first on Beyond Philosophy.

User Experience 88

User Experience Customer relationships Data Connections 88

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Report 108

Report Effort Score Customer Centricity User Experience 108