CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Exceptional Customer Service 52

Currency Alliance

DECEMBER 11, 2023

The other two models are: Standardized Agency Agreements – where a third party enables the contract Serviced Agreements – where the third-party (such as Currency Alliance) also handles the administration and financial aspects of the ongoing partnerships. with Currency Alliance), so no agreement is required with individual partners.

Loyalty 52

Loyalty Loyalty Programs Brands Course 52

Uniphore

JANUARY 4, 2022

Previously, Annie held various strategic communications and marketing roles for the global technology giant Cisco for nine years. As CRO, he leads several global functions including worldwide sales, sales development, revenue operations, and global partnerships and alliances.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

QuestionPro Audience

MAY 10, 2018

A recent report by Alliance Bernstein found that two-thirds of millennials purchase prepared foods from some sort of service every week. QuestionPro Audience provides our clients with access to more than 22 million active respondents, who are strategically recruited to participate in quantitative research and live discussions.

Industry 199

Industry Consumers Brands Trends 199

Happy or Not

MARCH 9, 2021

The Wall Street Journal, after interviewing our co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, published an article titled “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. The […].

Feedback 74

Feedback 74

Alliance by IFS

JUNE 19, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. As a leading technology integrator and outsourcing partner for large and fast-growing global clients, YASH will enable field service organizations to maximize the benefits of Astea’s Alliance Enterprise™ platform. “We

Technology 91

Technology Customer Centricity Innovation Consulting 91

BirdEye

JULY 10, 2023

Fosters innovation: Brand alliance can help companies push the boundaries of innovation and offer unique product experiences that increase their competitive edge in the market. Understand your target audience: Know your target audience inside and out before venturing out for a brand alliance.

Brands 52

Brands Fashion Social Media Retail 52

ClearAction

AUGUST 3, 2023

Customer Experience-Inspired Corporate Strategy Lynn Hunsaker Customer experience-inspired corporate strategy is rare, according to a recent poll in a strategic planning LinkedIn group. When you avoid brand integrity gaps, your margins expand and your magnetic attraction and retention opens many strategic advantages.

Strategy 62

Strategy Customer Experience B2B Groups 62

Totango

MARCH 8, 2022

Director of Strategic Sales; Kristin Lisson , Director of Customer Enablement ; Erin Christopher , Director of Demand Generation; Katie Yagodnik , Director of CS Operations; Katie Rich , Sr. Here, we have built an incredible team with many women on board.” . Director of CS; Anne Ting , SVP Marketing; Monique Nguyen , Sr.

Leadership 86

Leadership Sales Culture Customer Success 86

My Customer

APRIL 24, 2022

By Wayne Kay Head of Partners & Strategic Alliances. MEarlier in my career I spent eight years in the Royal Navy. I was a Weapons Engineering Artificer , which means that I took responsibility. 24th Apr 2022.

52

52

Alliance by IFS

JUNE 28, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. As a leading technology integrator and outsourcing partner for large and fast-growing global clients, YASH will support service organizations seeking to maximize the benefits of Astea’s Alliance Enterprise™ platform.

Competitive Advantage 82

Competitive Advantage Technology Customer Centricity Innovation 82

Alliance by IFS

OCTOBER 30, 2019

Astea’s Alliance Enterprise ™ powered by Software AG’s Cumulocity IoT platform provides service organizations a scalable platform that is easy to deploy and proven to simplify asset maintenance, improve equipment uptime, and ultimately elevate customer satisfaction and retention. Astea International Inc., Service Smart. Enterprise Proven.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

ClearAction

JULY 23, 2023

Check-in with each of these groups to establish an alliance among them. Plot out a practical timeline that allows you to start where people’s minds are now, and migrate over upcoming quarters and years toward a stronger alliance. It highlights inherent connections between strategic pillars/objectives and customer experience.

Government 62

Government B2B Customer Experience Customer Journeys 62

Magellan Solutions

NOVEMBER 28, 2023

They enable operational continuity and provide a strategic shield against external challenges. Our expertise is a strategic alliance designed to future-proof your operations and set you on the path to success. Staying ahead in the dispatch world is the key to navigating the future.

Competitive Advantage 52

Competitive Advantage Call Center Customer Retention Resources 52

Currency Alliance

NOVEMBER 4, 2022

Shutting down the loyalty programs was a huge strategic mistake by the banks. Currency Alliance was built to address this problem. There is no CapEx or license fee with Currency Alliance, and no recurring monthly maintenance charges to use the platform. down to 0.3% on credit cards and 0.2% on debit cards.

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

Alliance by IFS

APRIL 25, 2019

“With Astea’s Alliance, the processes are streamlined and we have cut manual tasks and follow-ups by at least 95%.” “With Astea Alliance, the processes are streamlined and we have cut manual tasks and follow-ups by at least 95%. Growing Top-Line Revenue with Field Service Software. Faster, More Accurate Billing.

Software 92

Software Return on Investment Self Service ROI 92

Strativity

APRIL 21, 2023

This powerful alliance combines Material’s industry-leading design, analytics, and technology expertise with BlueOcean’s cutting-edge brand intelligence technology. Real-time brand performance insights are crucial in today’s competitive landscape, but a strategic partner who can drive insights to action is essential.

Brands 52

Brands ROI Customer Centricity Technology 52

Alliance by IFS

DECEMBER 10, 2018

“The company has designed a comprehensive and user-oriented mobile portfolio, treated its mobilized capabilities and applications as one strategic whole, and has forged the type of visionary technology partnerships that position it well for evolving technician and customer needs.”. www.astea.com. Service Smart. Enterprise Proven.

Management 83

Management Company Self Service Wireless 83

Oracle

APRIL 2, 2021

.’ My commitment as executive sponsor for Alliance of Black Leaders for Excellence (ABLE) is my way of giving back to my Black community and offering mentorship to our group members. ” – Katrina Horton, VP Strategic Alliances. I also volunteer to speak at Oracle Women’s Leadership (OWL) events.

Leadership 97

Leadership Groups Culture Consulting 97

SmartMessage Blog

FEBRUARY 25, 2024

These benefits include: Increased Brand Awareness By forming alliances with other brands, companies can tap into new, previously unreached audiences. It simplifies the complexity of managing multiple campaign elements, allowing marketers to focus on creativity and strategic partnerships.

Examples 52

Examples Marketing Automotive Sports 52

Experience Investigators by 360Connext

JANUARY 28, 2020

And the first thing to do is to understand what’s at risk without strategic investments. But true alliance around customer experience comes from deep understanding. That’s because there’s an understanding of the cost of NOT investing in these areas. CX should not be seen as a cost center. Communicate. Then Simplify.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

West Monroe

FEBRUARY 6, 2022

To gain a competitive edge in the bid process, strategic and private equity buyers should look beyond these conventional approaches and seek new ways to unlock divestiture value. These buyers, in their urgency to establish the carveout separation, also risk replicating inefficient systems and processes.

Analytics 52

Analytics Financial Technology Government 52

West Monroe

FEBRUARY 6, 2022

To gain a competitive edge in the bid process, strategic and private equity buyers should look beyond these conventional approaches and seek new ways to unlock divestiture value. These buyers, in their urgency to establish the carveout separation, also risk replicating inefficient systems and processes.

Analytics 52

Analytics Financial Technology Government 52

Alliance by IFS

DECEMBER 10, 2018

“The company has designed a comprehensive and user-oriented mobile portfolio, treated its mobilized capabilities and applications as one strategic whole, and has forged the type of visionary technology partnerships that position it well for evolving technician and customer needs.”. www.astea.com. Service Smart. Enterprise Proven.

Company 62

Company Self Service Wireless Software 62

CSM Magazine

FEBRUARY 1, 2022

2021 also saw the first of our strategic alliances with Puzzel, whose customers can now utilise Smart Quality to deliver more effective feedback to their front-line teams,”.

Roadmap 52

Roadmap Analytics Retail Financial 52

Alliance by IFS

DECEMBER 18, 2018

Alliance Enterprise: Read about all of the benefits of Astea’s field service management and mobility software and what it can do for you. Technician Resource Gap: “Field service organizations need to be strategic in their pursuit for new talent.”

Resources 83

Resources Infographics ROI Social Media 83

Talkdesk

SEPTEMBER 11, 2017

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant. Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Brandon Turner – Senior Manager, Acxiom .

Contact Center 47

Contact Center Social Media Consulting Analytics 47

Forrester's Customer Insights

SEPTEMBER 29, 2020

Microsoft announced a new strategic alliance with Epic Systems that will bring providers using Epic an integrated Teams experience within their electronic health record (EHR) clinical workflows.

Healthcare 28

Healthcare System Survey Management 28

Andrew Mcfarland

SEPTEMBER 22, 2022

Strategic partnerships. Strategic partnerships can be a great way to improve your business development efforts. By creating strategic partnerships with other businesses, you can leverage their strengths and take advantage of their resources to benefit both companies.

Guidelines 48

Guidelines Meeting Marketing Groups 48

Happy or Not

OCTOBER 24, 2023

Retailers increasingly form strategic alliances with other businesses to create comprehensive retail ecosystems. For example, collaborations like Target and Ulta or Walgreens and Birchbox showcase the potential of such alliances. Partnerships and ecosystems Partnerships will play a central role in the retail landscape.

Retail 36

Retail Multi-Channel Social Media Apparel 36

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 44

Contact Center Sales Trends Marketing 44

Hero Digital

JANUARY 29, 2020

Hero Digital , a leading independent customer experience (CX) company, today announced the formation of The Truth & Beauty Network, an alliance of leading voices, mavericks, and entrepreneurs, made up of brand marketers, publishers, and technology partners with a similar worldview: what’s good for people, is good for business.

Brands 40

Brands Customer Experience Banking Industry 40

ClearAction

DECEMBER 5, 2023

alliance, and merger. When I led companywide customer experience transformation, we conducted our annual customer relationship survey with the findings available 3-4 months before strategic planning began. When everyone received their strategic planning instructions, guess what was top of mind for them?

Metrics 62

Metrics Effort Score ROI Policies 62

ClearAction

DECEMBER 14, 2017

Value creation is the ultimate measure of success in business: value to customers, shareholders, alliances, employees, and the community at-large. This applies not only to messaging, but also to your strategic plans, tactical plans, process designs, people, tools, performance measurement – really, everything that Marketing does.

Marketing 78

Marketing Metrics Measurement Government 78

Talkdesk

SEPTEMBER 7, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. You can listen to that episode of Amazing Business Radio for a preview of what he’ll cover at the NYC Road Show.

Contact Center 42

Contact Center Trends Sales Technology 42

Alliance by IFS

DECEMBER 18, 2018

Alliance Enterprise: Read about all of the benefits of Astea’s field service management and mobility software and what it can do for you. Technician Resource Gap: “Field service organizations need to be strategic in their pursuit for new talent.”

Resources 62

Resources Infographics ROI Social Media 62

Currency Alliance

MAY 19, 2021

Since Currency Alliance operates in the loyalty sector, I can speak with more confidence about loyalty. Software architectures that operate like this – Currency Alliance included – are based on the MACH principles MACH Architecture Close About MACH Architecture. You can find information about the MACH Alliance here.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52