Alliance by IFS

JUNE 28, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. YASH will drive implementation and adoption of Astea’s integrated solutions for field service management throughout North America. Field Service Mobile Solutions that Surpass the Competition.

Competitive Advantage 82

Competitive Advantage Technology Customer Centricity Innovation 82

Happy or Not

OCTOBER 24, 2023

Rapid advancements in technology and shifting consumer behaviors have created a dynamic marketplace. Here are 5 biggest opportunities for retail sales in the coming year: 1. Partnerships and ecosystems Partnerships will play a central role in the retail landscape. Is the holiday season the right time to lower high prices?

Retail 36

Retail Multi-Channel Social Media Apparel 36

Currency Alliance

MARCH 28, 2023

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. Pay with points is trending upward in loyalty marketing for three main reasons. That’s in contrast to being offered a restricted set of inventory items for redemptions via a members’ portal (i.e.,

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

BirdEye

JULY 10, 2023

Researching your marketplace is hands-down the best way to get valuable, secret-weapon knowledge that can give you a competitive edge. Brands can carve out a distinctive competitive advantage, enhancing product development and delivering more compelling solutions than their rivals.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Integrity Solutions

AUGUST 19, 2019

In a complex, highly competitive marketplace, bank leaders and managers who make it a priority to create a culture that is built around understanding what the customer needs and values—and the mindset necessary to deliver on it—will have the advantage. Trend 2: Increased technology use has decreased customers’ loyalty to a specific bank.

Banking 48

Banking Financial Trends Loyalty 48

CSM Magazine

JUNE 25, 2019

The integrated solution allows businesses using Amazon Connect to measure the customer experience through an advanced, post-interaction survey—making it easy to gain customer feedback on each interaction. The VoiceFoundry Post-Call Survey powered by SMG AgentTrack for Amazon Connect is now available on AWS Marketplace.

Contact Center 40

Contact Center Connections Feedback Measurement 40

LoyaltyPlus

NOVEMBER 9, 2018

Loyalty programmes or rewards programmes are a major revenue generator in the hospitality industry and keeping operators front of mind, seeing as it is offered to customers who regularly support a company. These solutions are incrementally cloud based, which drastically reduces the time to go to the market and the cost of ownership.

Hospitality 40

Hospitality Loyalty Industry Airlines 40

NobelBiz

JANUARY 23, 2024

An increasing number of businesses are adopting CSaaS because it’s transforming customer satisfaction and fostering loyalty. Key features of CSaaS include integrated technology solutions, skilled support teams, and data-driven insights, all aimed at optimizing customer interactions.

Contact Center 52

Contact Center Contact Center Software CRM Call Center 52

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Totango

JANUARY 17, 2019

To stay relevant, you need to embrace this new customer-centered economy and offer your customers a partnership invested in their growth and expansion. The Path to Building a New Era of Customer Loyalty. The right solution for the right customer. The Right Solution for the Right Customer. Escalation preparation.

Loyalty 74

Loyalty Customer Retention Social Media Customers 74

VDS

SEPTEMBER 25, 2023

One solution to keep those teams resilient and adaptable is Genesys Cloud, a powerful customer experience platform designed to future-proof customer service operations. Genesys Cloud provides an all-in-one solution for organizations to manage their customer interactions across various channels in a seamless and efficient manner.

Customer Service 52

Customer Service Customer Service Strategies Trends Contact Center 52

BirdEye

NOVEMBER 8, 2023

Use case: Positive reviews on Trustpilot contribute to building a credible online reputation, attracting new customers, and maintaining the loyalty of existing ones, overall improving the business’s search rankings. It provides user reviews, ratings, and comparisons of software solutions across various industries and categories.

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

ECXO

JUNE 20, 2023

Businesses that build emotionally committed relationships are rewarded with loyalty, an increase in referrals and higher growth. For complex B2B solutions, sales cycles can take months. Trust is a prized commodity Having a clear brand purpose instils trust. A prized commodity in the best of times. Trust is an emotion.

B2B 122

B2B Brands Innovation Government 122

Second to None

MARCH 21, 2018

By leveraging your organization’s market data, as well as past experiences, you can proactively solve buyer needs and showcase the strongest aspects of your solutions while still maintaining the kind of flexibility needed to navigate the dynamic marketplace. Buyers have a penchant for preferring niche services and personalization.

B2B 59

B2B B2C Transportation Voice of Customer 59

CSM Magazine

AUGUST 22, 2019

These questions were established as key to the future of CS/CX by the Incite Customer Service Advisory Board, who have made a commitment to ensure this meeting is only covering cutting-edge strategies and solutions in the most informative, impact-driven way. SVP, Global Loyalty & Partnerships, Wydham Hotels & Resorts.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

SmartKarrot

NOVEMBER 8, 2023

As the saying goes, first impressions last, and in the realm of customer success, they can make or break a partnership. It’s about evolving with them, understanding their needs, and providing solutions that boost their value and loyalty. A seamless onboarding process sets the tone for the entire customer journey.

Customer Success 10

Customer Success Customer relationships Communication Customer Journeys 10

BirdEye

APRIL 19, 2023

This can help build customer loyalty. Setting up an online shop page with eCommerce marketplaces like BigCommerce or Shopify is free. It allows you to develop customized strategies and solutions that best fit each individual client. In today’s digital world, you don’t even need a physical storefront.

Social Media 97

Social Media Consulting Ecommerce Financial 97

Currency Alliance

JANUARY 22, 2020

The top loyalty jobs are tough. Every CEO waxes lyrical about the importance of loyalty. And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Points alone don’t earn much loyalty.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Currency Alliance

JUNE 11, 2019

Part of the solution is to take on some of the characteristics of a challenger bank – but that space is already crowded with lookalike competitors, and straying too far along this path may create branding problems for a venerable institution. Or, in the form of the now-prevalent sign-up bonuses that come from switching banks.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

PeopleMetrics

APRIL 15, 2015

We’ve also fielded questions from companies hunting for new partners because their current solutions weren''t delivering the value they needed. So, if you need to find a new Voice of the Customer solution, this post is for you. Your vendor should offer a solution built with input from these types of experts.

Net Promoter Score 48

Net Promoter Score Feedback ROI Survey 48

West Monroe

APRIL 9, 2024

Credit unions are uniquely positioned in today’s marketplace. While banking peers are getting stuck in a holding pattern, credit unions can—and should—be maximizing the ability to issue indirect auto loans and other solutions.

Self Service 52

Self Service Trends Banking Financial 52

Currency Alliance

DECEMBER 11, 2023

As everyone knows in the loyalty industry, entering into new commercial agreements with partners can be a very time-consuming effort. Then there is the technical integration effort, and finally the collaborative marketing planning to promote the new partnership. This is a major opportunity cost for every loyalty program.

Loyalty 52

Loyalty Loyalty Programs Brands Course 52

Natalie Petouhof

FEBRUARY 24, 2016

When a customer downloads and opts into the GameStop app on their smartphone, they will be able to interact in a whole new way with GameStop marketplace through the use of Azure. The solution helps ensure orders are correct, reduces training time, and streamlines waitlists. What’s The Future of Retail?

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

Currency Alliance

NOVEMBER 4, 2022

This fee is commonly how financial services brands have funded their loyalty rewards for at least the past decade. Within one year, over 100 bank-sponsored loyalty programs in Europe disappeared. Shutting down the loyalty programs was a huge strategic mistake by the banks. Rationalizing loyalty ROI vs other marketing channels.

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. Instead of telling customers what they should do, the organization becomes a trusted partner working with the consumer to reach a satisfactory solution. Why is Digital Customer Experience Important?

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

MARCH 30, 2022

The importance of networking in order to build potential and active partnerships. The ability to bring together complementary fields of experience to create profitable solutions based on innovative business models and modern technology. In recent years, brands have invested more in loyalty. Innovating with scant resources.

Loyalty 52

Loyalty Loyalty Programs Resources Airlines 52

Currency Alliance

FEBRUARY 26, 2021

The incentives industry was born out of this marketplace transformation – where scarcity basically disappeared. So, with competition across nearly every category, all companies now need a loyalty strategy. The next wave of challenges for brands will be related to embracing the marketplaces where customers now spend most of their time.

Loyalty 59

Loyalty Customer Engagement Engagement Airlines 59

Grade.us

DECEMBER 3, 2019

is perceived as more credible or authoritative by customers, receives more loyalty and produces more revenue. Build Trust: Establish and maintain a positive track record in the marketplace. Be Responsive: Address marketplace disputes quickly, professionally, and in good faith. A strong brand (e.g.,

How To 45

How To Advertising Brands Sales 45

Currency Alliance

NOVEMBER 15, 2021

Commercetools partners with Currency Alliance to enable loyalty marketing in the age of composable commerce. Every company strives to build loyalty among its customers, but the methods to achieve the never-ending pursuit of loyal customers can vary widely. Furthermore, 91% of consumers want to be recognized.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

Oracle

JANUARY 11, 2021

Which begs the question, what’s the problem with the workplace that the best solution is to get away from it? A survey was conducted by the CRM analyst firm, Beagle Research Group, in partnership with Oracle, and finds that sellers are working harder than ever, but their CRM systems might be holding them back.

CRM 55

CRM Sales System Competitive Advantage 55

Currency Alliance

DECEMBER 7, 2021

I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Most companies need to stay focused on what we call Loyalty Imperatives for this decade. The Loyalty Imperatives answer that question.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Currency Alliance

MAY 9, 2022

So, to demonstrate some progress, many organizations have pursued initiatives that are only cosmetic in nature while not truly taking advantage of what digital transformation enables: namely that customer journeys, partnerships, trading ecosystems, etc. Features of an API-first loyalty platform. Thus far, Version 3.0

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

BirdEye

OCTOBER 5, 2023

Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. Example of brand perception research done right: A fashion retailer conducts annual brand perception research, tracking brand awareness, customer loyalty, and purchase intent.

Examples 64

Examples Measurement Brands How To 64

BirdEye

NOVEMBER 30, 2023

Here are key reasons why social media reputation is essential for brands: First impressions matter Building trust and credibility Influencing consumer decision-making Word-of-mouth marketing Competitive advantage Customer engagement and loyalty Crisis mitigation Recruitment and partnerships Global reach and impact 1.

Social Media 116

Social Media Management Guidelines Brands 116

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A little more context.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45