BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 177

Sales Customer Service Sports Contact Center 177

Kayako

APRIL 12, 2022

Quick Heal researched several options yet didn’t find a solution with the right blend of factors. Before the free trial even ended, Quick Heal decided that Kayako was the right solution. The Shared Inbox Solution means QuickHeal agents can serve customers more efficiently while preventing dropped tickets and lost conversations.

Case Study 287

Case Study Study Self Service Customer Service 287

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Comm100

FEBRUARY 24, 2022

So, how does live chat fare in higher education? . Today’s higher education students are primarily Gen Z (born 1997-2012), and it is this generation that has embraced technology more than any other. Here are the top reasons why higher education live chat is so important, based on the needs and expectations of today’s students. .

Chatbots 177

Chatbots Knowledge Base Wait Times Survey 177

Comm100

FEBRUARY 13, 2023

While many future applications for this technology have yet to be imagined, higher education is an area that has already been impacted by ChatGPT. In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of.

Chatbots 196

Chatbots Management Self Service Training 196

ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity.

ROI 105

ROI Software B2B System 105

Comm100

APRIL 12, 2023

Live chat providers like Comm100 offer WCAG compliant live chat solutions that allow patients to reach out using only keyboard commands if desired. Compared to other communication channels that rely on a single method of control, live chat offers inclusivity by design.

Healthcare 208

Healthcare Video Communication Government 208

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels. The solution: Live chat.

Meeting 130

Meeting Social Media Chatbots Omni-Channel 130

Comm100

MARCH 11, 2021

If you work in post-secondary education, you’ll know just how competitive an industry it is. Education institutions invest great amounts into enrolment strategies, particularly building personal connections with prospective students. – Derek Gaucher, Coordinator of IT Solutions, Dawson College. Read the full story here.

Customer Service 147

Customer Service Chatbots Omni-Channel Social Media 147

Gainsight

APRIL 8, 2024

There is an emphasis on the importance of tailoring interactions and solutions to individual customer preferences and behaviors. Continuous Learning and Education Companies have always educated their customers about their products. To address these challenges, companies are turning to digital customer education.

Customer Success 52

Customer Success Training Engagement Customers 52

BlueOcean

OCTOBER 23, 2023

Labor Market Describe your primary labor market including post-secondary education rates and unemployment rates. What percent of agents have some post-secondary education? Detail your ability to pivot from an in-office solution to a primarily remote solution and vice versa from a technology perspective. Hourly staff?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

Awareness of a problem is what leads to searching for a solution. Overlooked moment #3: Education where customers need it. This is especially important with technology products, Do-It-Yourself solutions, and anything else that could be new to the customer. It’s smart to align your customer’s journey with your education strategy.

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

DECEMBER 1, 2022

Investment into higher education customer experience (CX) is growing – and growing rapidly. What can education institutions do about this now? The post Higher education must improve agent experience to ever deliver excellent student experience appeared first on Comm100. Learn more.

Omni-Channel 159

Omni-Channel Chatbots Meeting Software 159

Uniphore

DECEMBER 14, 2021

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Customer Experience 264

Customer Experience Contact Center First Call Resolution Analysis 264

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. Most higher education institutions recognize some, if not all, of the above, in their own operations, and realize they are failing to provide the support that students expect.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. Most higher education institutions recognize some, if not all, of the above, in their own operations, and realize they are failing to provide the support that students expect.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

APRIL 22, 2023

With fewer students to draw from, the landscape of higher education has become more competitive as colleges and universities must work harder to attract new students. The advent of online learning is just one more way that higher education has become more competitive in recent years. Read more 1.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Clarivate

FEBRUARY 27, 2024

Our aim to ensure inclusive and equitable quality education and promote lifelong learning opportunities for all In today’s rapidly evolving world, ensuring inclusive and equitable quality education for all is paramount. With over 130 million students benefiting from our solutions, we have a significant impact on education.

Healthcare 52

Healthcare Case Study Resources Government 52

Comm100

NOVEMBER 18, 2021

This blog will look at the top 5 reasons why higher education institutions need to adopt live chat and chatbots if they want to acquire, engage, and retain today’s students. Quality of service has become incredibly important for higher education institutions as a way of differentiating themselves. Live Chat for Higher Education.

Chatbots 173

Chatbots Video Wait Times Ecommerce 173

Uniphore

JUNE 10, 2021

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Educating, engaging and empowering employees. For more than three decades, Jacada has led the field in automated self-service solutions and agent-assisted automation solutions. Top Focus Areas.

Call Center 246

Call Center Self Service Contact Center Case Study 246

Uniphore

JUNE 9, 2021

Getting the most from automation requires an “employee-first” approach that arms your agents with intuitive solutions to help them work more efficiently and effectively. Educate, engage and empower your employees. Ultimately, whatever the on-paper cost-benefit, if a new solution hurts your EX, it’s a net loss.

Engagement 246

Engagement Contact Center How To Metrics 246

Gainsight

JANUARY 11, 2024

” While customer education didn’t gain the widespread recognition it deserved until relatively recently, it’s quickly gaining mainstream status, and the role of Customer Education Manager (CEMs) is becoming common. What’s a Customer Education Manager (CEM)?

CEM 52

CEM Customer Success Management Customers 52

Comm100

MAY 23, 2022

As Gen Z now navigates higher education, they’re placing these heightened expectations onto colleges and universities. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Lower engagement with current & prospective students.

Engagement 130

Engagement Chatbots Transportation Comparison 130

Gainsight

FEBRUARY 23, 2024

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves.

Net Promoter Score 52

Net Promoter Score Data NPS Study 52

Comm100

APRIL 21, 2022

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Read on to learn about the key benefits of chatbots in higher education and how your school can implement bots to improve the full student lifecycle. Supporting student recruitment efforts. Learn more.

Chatbots 130

Chatbots Effort Score B2C Connections 130

Uniphore

OCTOBER 21, 2021

Top enhancements and benefits of Uniphore’s CA platform include: Industry’s Most Advanced Agent-Assist Solution. Uniphore’s advanced conversational AI for sentiment, intent and emotion analysis, together with Jacada’s workflow and desktop automation empower agents with the most comprehensive agent-assist solution, U-Assist.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189

Inbenta

OCTOBER 19, 2022

That’s where chatbots come in, the latest tool to revolutionize the educational sector. An education chatbot to help enroll new students. A virtual assistant or education chatbot can request data from the user in a conversational and less intrusive way. Education chatbot to improve the learning experience.

Chatbots 95

Chatbots Course Training Data 95

BirdEye

NOVEMBER 16, 2023

Develop customized property management solutions 20. Develop real estate software solutions 27. Launch socially or environmentally relevant education initiatives This guide is your go-to resource for lead generation without overwhelming you. Partner with sustainable construction and architecture companies 16.

Chatbots 111

Chatbots Social Media Consulting Financial 111

ECXO

JULY 26, 2023

If you’re thinking about how a CDP solution could help you work towards a unified, 360-degree view to give stakeholders across your organisation insights in the moment, read on. We later highlight some aspects to think about when doing your research, and four examples of the types of solutions on the market. Let’s continue.

Data 98

Data Analytics Touchpoint Customer Service Representative 98

Clarivate

MAY 18, 2023

Our aim to connect sustainability to everything we do In our 2022 sustainability report we highlight our milestones and progress in quantifying our contributions and aligning our solutions to the 17 United Nations Sustainable Development Goals using ‘materiality mapping.’ 4m+ citations in the Web of Science are related to SDG research areas.

Report 98

Report Innovation Government Culture 98

AWS Machine Learning

NOVEMBER 2, 2023

Recently, teachers and institutions have looked for different ways to incorporate artificial intelligence (AI) into their curriculums, whether it be teaching about machine learning (ML) or incorporating it into creating lesson plans, grading, or other educational applications. The solution runs as a scalable service.

Transportation 102

Transportation Course Guidelines How To 102

CSM Magazine

DECEMBER 19, 2023

This means openly communicating about challenges, delays, or errors, and proactively offering solutions. It involves using customer data intelligently to provide tailored recommendations and solutions. Such education can empower your team to handle complex customer interactions with empathy and effectiveness.

Customer Service 52

Customer Service Exceptional Customer Service How To Communication 52

ChurnZero

APRIL 5, 2022

These are just two data points that underscore the importance of the customer experience and one of the major forcing factors bringing Customer Success and customer education teams together. Instead, Customer Success and customer education operated in siloes — if they existed at all. Enter customer education.

Customer Success 98

Customer Success Customers Customer Centricity CRM 98

CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). “The State, Local, and Education sectors face unique challenges. . “The State, Local, and Education sectors face unique challenges.

Chief Customer Officer 52

Chief Customer Officer Contact Center Omni-Channel Innovation 52

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

AWS Machine Learning

JANUARY 13, 2023

Parsons Corporation (NYSE:PSN) is a leading disruptive technology company in critical infrastructure, national defense, space, intelligence, and security markets providing solutions across the globe to help make the world safer, healthier, and more connected. The education initiative in partnership with AWS was comprised of four phases.

Transportation 85

Transportation Leadership Training Innovation 85