Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Video 88

Video Customer Experience Contact Center Case Study 88

Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. What do you need to make great training videos?

Customer Service Training 140

Customer Service Training Video Training Customer Service 140

NobelBiz

FEBRUARY 7, 2023

The biggest challenges currently faced by contact centers are in "blocking and tackling", or getting the right resources in the right place at the right time. The post VIDEO: Blocking and Tackling in Contact Centers appeared first on NobelBiz®.

Contact Center 52

Contact Center Video Resources 52

NobelBiz

APRIL 14, 2022

Having the proper tools and resources, mixed with the right amount of skilled individuals who are able to perform at a service level balancing quality vs quantity, will always result in a successful and effective call center. The post VIDEO & ARTICLE: A Holistic Approach to Contact Centers appeared first on NobelBiz®.

Contact Center 52

Contact Center Video Call Center Resources 52

InMoment XI

MAY 23, 2023

The Board Directors have shown their support and CwC manifests in many different forms from a regular podcast to learning and development resources, an audio library of customer calls and customer feedback videos. Check out this video! Want to hear from Iain as he speaks about understanding customers’ expectations?

Customer Centricity 260

Customer Centricity Culture Insurance Conference 260

Experience Matters

JANUARY 22, 2015

This video highlights our model for creating a VoC program, called the 6D’s: Detect , Disseminate , Diagnose , Discuss , Design , and Deploy. Also, check out our VoC/NPS Program Resources. Customer Connectedness Temkin Group Video Voice of the customer'

Customer Connectedness 120

Customer Connectedness Video NPS Groups 120

delighted

MAY 11, 2023

Watch the video below or keep reading for a written recap! Customer self-service articles are educational resources your customers can use to solve product or service-related problems on their own. you can ensure your support resources are as clear and helpful as possible. Happy surveying!

Survey 52

Survey Video Self Service Feedback 52

InMoment XI

MARCH 29, 2022

That’s why we created our two employee resource groups, InMovement and Women of InMoment: InMovement: A global, cross-functional group of inclusivity all-stars who drive formal and informal opportunities for education and improvement across the business. Watch the video message below. #3:

Culture 493

Culture Leadership Groups Resources 493

Experience Investigators by 360Connext

JANUARY 5, 2022

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. Related Resources: [Guide] CX Mission Statement Workbook. Related Resources: [Guide] SMIRC Goals checklist. What did that plan look like?

Resources 369

Resources Customer Journeys Video Strategy 369

CSM Magazine

JANUARY 16, 2023

Companies’ expectations and requirements have changed, and they now rely on video conferencing software such as Adobe Connect to meet their training requirements. Businesses benefit greatly from video conferencing. Video conferencing for employee training can also be used to save money. It’s a cost-cutting measure.

Video 52

Video Training Software Comparison 52

Experience Investigators by 360Connext

MARCH 26, 2024

Venture further into the realm of engagement with us as we spotlight the trend of shoppable video content. Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Banking 178

Banking Advertising ROI B2B 178

Uplight

NOVEMBER 9, 2020

We also found that 39% of customers don’t view their utility as a trusted resource for information about saving energy, and most customers are aware of Read More. The post Video: Five Takeaways for Utilities from Uplight’s Customer Research appeared first on Uplight.

Video 69

Video Resources Survey Customers 69

Quadient

JANUARY 21, 2022

How insurers can user personalized video to improve customer experience. Build resources that answer customers’ questions . You must preemptively answer customer questions via engaging resources available at the click of a button. . Resource libraries. Customer Experience Resources. Andrea Haughton. Experience.

Insurance 52

Insurance Video Customer Journeys Customer Experience 52

Totango

MARCH 31, 2020

Useful resources that were mentioned in the video: Create your free Totango account here: [link]. Best Practices resources and office hours [link] (click on Resources at the menu). I want to hear from you. COVID-19 Customer Engagement Toolkit : [link].

Leadership 81

Leadership Video Guidelines Resources 81

Alida

APRIL 22, 2016

With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration.

Video 100

Video eBook Exercises Leadership 100

NobelBiz

OCTOBER 12, 2021

Having your resources aligned in a seamless manner, in order to maximize efficiency for scheduling and planning your agents time. The post VIDEO & ARTICLE: How Do You Get Out of a Sales Slump? The solution: intraday management, reducing the unexpected and element of surprise in order to deliver good customer service.

Video 52

Video Sales Resources Customer Service 52

Comm100

APRIL 24, 2018

As a seasoned customer service trainer of more than ten years, videos are an essential part of my ‘training toolkit’ that help me to achieve powerful learning outcomes. We’re all lucky to live in an age where video is accessible and easy to implement in a learning setting. Why is that? Firstly, people learn in different ways.

Customer Service Training 120

Customer Service Training Video Training Customer Service 120

CSM Magazine

MARCH 25, 2020

To understand each of these topics, you need reliable study resources for the Cisco CCENT exam. Study Resources for Exam CCENT. Cisco Learning also enables exam candidates to know the official resources they can use to prepare for the exam. They’re a study guide and video lectures. Cisco Learning. Amazon.com. Conclusion.

Study 52

Study Resources Video Exercises 52

SurveyGizmo

DECEMBER 2, 2020

LOUISVILLE, COLORADO, DECEMBER 2, 2020 — Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers, today announced a partnership with video survey software specialists, Voxpopme. But it shouldn’t be so hard to understand and amplify your customer’s voice. Want to learn more?

Video 52

Video Feedback Customer Centricity NPS 52

Alliance by IFS

NOVEMBER 15, 2018

In this new video interview, Field Service News sits down with Astea’s Managing Director – EMEA John Hunt to explore the key trends for service-centric manufacturers as we head into 2019. Check it out now in the video interview Key 2019 Trends Amongst Service-Centric Manufacturers.

Trends 77

Trends Video Social Media Software 77

Comm100

MARCH 6, 2024

Cost-Effective Live chat can be more cost-effective than phone support, as it requires fewer human resources to manage the same volume of customer queries. If this is a concern for you, then adopt a live chat solution that offers integrated audio and video chat.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

West Monroe

DECEMBER 1, 2021

The rise of distributed energy resources (DERs) is an exciting and interesting opportunity for customers, and a challenge and opportunity for the utilities and the organizations that regulate them.

Resources 52

Resources Video Customers 52

Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1.

Government 188

Government Communication Self Service Chatbots 188

NobelBiz

SEPTEMBER 23, 2021

Having your resources aligned in a seamless manner, in order to maximize efficiency for scheduling and planning your agents time. The post VIDEO & ARTICLE: What Is Intraday Management and How to Make the Most of It appeared first on NobelBiz®.

Video 52

Video Management How To Resources 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

Clarivate

JANUARY 29, 2019

We’ve recorded over 75 videos and webinars over the last three and a half years here at CustomersFirst Now. These videos are a valuable resource and have covered many interesting insights, trends, and best practices on Customer Experience, Journey Mapping, Employee Experience, Voice of the Customer, and Customer Success.

Customer Journeys 65

Customer Journeys Video Case Study Study 65

Alliance by IFS

JANUARY 23, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. With effective utilization of its resources, an organization could expect to see a 7% decrease in overtime hours and 10% reduction in fuel costs. Revenue Improvement.

ROI 85

ROI Software Video Call Center 85

Comm100

MARCH 14, 2022

The various tools and resources available to agents through live chat mean reduced wait times for citizens and better results for WCB Manitoba. . On a public-facing service site, this can create more opportunities to understand citizen needs and direct resources more appropriately. Watch the video below for the full story.

Government 203

Government Wait Times Video Guidelines 203

Experience Investigators by 360Connext

JANUARY 10, 2023

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your Customer Experience success. Related Resources: [Guide] CX Mission Statement Workbook. Related Resources: [Guide] SMIRC Goals checklist. What did that plan look like?

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

Grade.us

DECEMBER 27, 2018

There's this spectrum of beliefs about video marketing. On one end, we have the people who say video is everything, and in one, two, three, or ten years we will never read another word ever again. On the other end, there's folks who go, "ugh, are we talking about video again ?". The Best Video Marketing Blogs.

Video 20

Video Resources Tools Marketing 20

Gainsight

OCTOBER 26, 2020

Despite the fond memories, 80s video games were a lot more frustrating than many give them credit. What made the video game Smash TV famous wasn’t its gameplay—it was the fact that nobody ever seemed to reach the final level. Unfortunately, for product leaders, the stakes are higher than they were for video game developers.

Video 52

Video Software How To Conference 52

TechSee

MAY 18, 2023

VIS uses photos and videos taken from ordinary smartphones with no special hardware, data scientists, or AI specialists required. Comprehensive support and training: TechSee offers a range of support and training resources to help partners maximize the VIS platform.

Self Service 109

Self Service Competitive Advantage Telecommunications Insurance 109

Qualtrics

JULY 7, 2020

The Qualtrics XM Institute gives XM professionals an invaluable resource with access to original research, thought leadership insights, and an in-person community. The Qualtrics XM Institute launches the only community and resource destination for XM professionals, practitioners, and leaders. A trusted resource. Find out more.

Resources 29

Resources Management Leadership Training 29

TechSee

MAY 11, 2023

If a retail company doesn’t have enough staff or resources to properly maintain the machines, they may break down more often. It’s a lot to ask a non-technical employee to pull out a user manual or watch a YouTube video to figure out what’s broken.

Self Service 109

Self Service Video Course Trends 109

Comm100

SEPTEMBER 25, 2021

Video calling. The video calling feature enables users to have face-to-face communication by connecting them across the board virtually. Some advanced products in the market come with video calling features that also allow for group call conversations. This feature allows a conversation to reach the other end in no time.

How To 221

How To Software Video Customer Satisfaction 221

NetBase

MARCH 15, 2019

Here are seven ways to increase your Facebook reach using video. When posting text and images is so much easier, why take the extra effort to create and share videos? Because video posts garner the highest engagement rates on Facebook. Here’s how to ensure your videos crush your brand engagement goals. You wouldn’t.

Video 49

Video Social Media Analytics Sports 49