AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. In this solution, HyperPod cluster instances use the LDAPS protocol to connect to the AWS Managed Microsoft AD via an NLB.

Groups 86

Groups Software System Policies 86

BlueOcean

JUNE 17, 2021

It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers.

Contact Center 177

Contact Center Customer Care Measurement Report 177

Magellan Solutions

MARCH 13, 2024

However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business. What is Offshoring?

Tips 105

Tips Culture e-support Communication 105

CSM Magazine

MARCH 6, 2024

A growing number of companies have started to use software to monitor how their teams work and how much they achieve in a given timeframe. Work Patterns One of the immediate benefits you’ll notice with employee productivity tracking software is getting a clear view of how work gets done in your organization.

Software 52

Software Financial Tools Data 52

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Elevate Operational Efficiency : Efficiency matters.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. In 2024, these three skillsets will give CS individual contributors and their teams an edge.

Customer Success 52

Customer Success Trends Chatbots Leadership 52

Kustomer

JULY 12, 2022

Many brands and customer support teams believe that omnichannel support is simply communicating with customers on every channel, but it’s much more than that. They’re utilizing the most impactful technology solutions to steer customer service and support with customer relationship management (CRM). Get the Guide.

Omni-Channel 98

Omni-Channel CRM Culture Training 98

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Government 122

Government Training Data Policies 122

Playvox

FEBRUARY 13, 2024

As a contact center leader, the top agents you hire, train, and manage are the clutch players. They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. It should be among your key strategies and always part of your playbook.

Contact Center 88

Contact Center Gamification Measurement Training 88

TechSee

AUGUST 31, 2022

However, not every visual engagement provider offers the ideal solutions to your needs. After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. Internal Adoption. End-User Adoption.

Engagement 109

Engagement Self Service Video Culture 109

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. They can take several forms, including: In-app guides.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

NobelBiz

AUGUST 22, 2023

Unlike traditional phone systems, VOIP operates by converting your voice into packets of data, transmitting them over the web, and reassembling them at the destination. Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

Kayako

FEBRUARY 28, 2018

It can be hard to know which way to start, especially if it’s your first time. You need to consider what kind of culture you are trying to foster, what priorities you want your team to have, and make a plan to preemptively correct problems and questions before they’ve even come up. Collaborate with your team.

Training 213

Training Culture Customer Service Training Customers 213

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work?

Roadmap 118

Roadmap Feedback B2B Survey 118

Magellan Solutions

MARCH 27, 2024

However, managing technical support can be time-consuming and costly and distract you from your core business goals. Explore how BPOs are transforming technology assistance. They provide guidance and solutions and ensure businesses can effectively utilize and maintain their tech resources. Let’s get on it!

Call Center 52

Call Center Software Customer Satisfaction Self Service 52

Magellan Solutions

JANUARY 17, 2024

It impacts everything, from performance to how the company is perceived. It’s the soul of your organization. It’s the soul of your organization. We offer proven strategies to help your organization attract talent, boost creativity, and provide personal and professional development opportunities.

Culture 52

Culture Company Leadership Training 52

Win the Customer

MARCH 22, 2021

Because of limited personnel and limited financial resources, small business owners often need to wear multiple hats to keep their business afloat like the use of another address for their mailbox company. If you’re looking for Airtable competitors or alternatives for your company, check out this article. Accounting Software.

Technology 188

Technology Software Banking System 188

CSM Magazine

MAY 12, 2022

Companies noticed several benefits after the shift and chose to stick with remote work. According to a survey of US employers, 83% of respondents said their transition to remote work was a success. According to a survey of US employers, 83% of respondents said their transition to remote work was a success.

Policies 52

Policies Video Communication Meeting 52

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting? Call Center Analytics vs.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

ShepHyken

NOVEMBER 2, 2023

She writes about how you can align customer service and sales in your organization. But what if we told you that, in fact, customer service and sales are much more interlinked than you may think? And because of this natural synergy, it’s vital to keep these two areas of your operations as aligned and harmonized as possible.

Sales 57

Sales Customer Service How To Customer Satisfaction 57

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. This comprehensive guide explores the nuances of advanced call logging and how it can revolutionize your business operations. Collecting customer information is another crucial aspect of call logging.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

Self Service 64

Self Service Customer Experience Multi-Channel Call Center 64

Centercode

SEPTEMBER 1, 2020

As a producer of consumer electronics, Caavo was acutely aware of how much integration mattered. As a producer of consumer electronics, Caavo was acutely aware of how much integration mattered. Its high-end universal remotes had to communicate seamlessly with thousands of products to succeed on the market.

ROI 98

ROI Case Study Roadmap Study 98

CSM Magazine

MAY 12, 2022

Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team. In this workforce wellbeing management series, we’re bringing a magnifying glass to the current state of the contact centre, the rising stress levels in contact centres, and the action plan required to address them.

Self Service 59

Self Service Analytics Competitive Advantage Tips 59

West Monroe

DECEMBER 7, 2023

In what follows, we highlight the changes in ICH recommendations, define what a successful adoption of these changes may look like for your organization, and outline tangible next steps that can be taken to achieve your goals. Informed consent flexibility These guidelines introduce the possibility of remote/electronic informed consent.

Guidelines 52

Guidelines Customer Journeys Healthcare Study 52

SurveySensum

FEBRUARY 22, 2024

Imagine you are working in an organization that is incredibly famous and makes your resume stand out in a crowd of thousands. Well, this can be detrimental both to your productivity as well as the company’s. So, as an organization, would you want your employees to leave just for these reasons? But how to do that?

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

Eptica

MAY 20, 2020

Customer service and knowledge teams are scattered and working from home, knowledge is changing rapidly and consumer expectations are rising. To find out Eptica surveyed 1,000 UK consumers about their information needs and how they are currently being met. Published on: May 20, 2020.

Customer Satisfaction 127

Customer Satisfaction Self Service Consumers Banking 127

Help Scout

AUGUST 5, 2021

I told my manager, and all they said was, ‘You’re doing a good job, don’t worry about it.’” “I get to the point where I just don’t want to do anything. Support teams are hired for empathy. If you truly don’t care about your work quality, burnout is less likely. “I was working longer and longer hours just to keep up.” “The

Customer Service 135

Customer Service How To Customers Resources 135

Clarivate

MAY 26, 2022

This is our ultimate guide on how to write a narrative literature review. How do you write a narrative literature review? It’s critical that researchers across all career levels understand how to produce an objective, critical summary of published research. Identify key papers (and know how to use them).

Tips 119

Tips Analysis Groups Examples 119

Gainsight

SEPTEMBER 19, 2022

For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. At the onset, you need to create organization-wide alignment around what customer success will mean and the impact it should make on your business. . How should a customer success handbook be developed?

Handbook 52

Handbook Customer Success Policies Guidelines 52

Retently

MARCH 20, 2024

What can the CATI survey do for your research? Key Takeaways CATI (Computer Assisted Telephone Interviewing) upgrades traditional phone surveys with modern technology, enabling multilingual support, better respondent management, and direct data entry into a structured database.

Survey 78

Survey Data Analysis Software 78

Oracle

MAY 1, 2020

Many companies are now navigating how to not only keep operations running smoothly, but also how to maintain employee engagement and a positive workplace culture. After all, research by the Harvard Research Review shows that investing in your team’s well-being does more than retain a talented workforce.

Employee Engagement 100

Employee Engagement Tips Engagement Exercises 100

SurveySparrow

NOVEMBER 28, 2023

But what exactly is the Kano Model, why is it used, and how can it elevate your business game? Your customers expect a tasty meal—nothing fancy, just good food. e.g., A TV remote with clear buttons for simple navigation. And the Kano Model stands out as a powerful tool for prioritizing features that truly matter to them.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

Kustomer

JULY 28, 2022

The global pandemic, the remote work movement, the advancement of commerce technology — are all factors that have contributed to a shift in the consumer mindset. Customer experience is inclusive of any aspect of a business that affects how a customer feels. How did that experience make you feel? TABLE OF CONTENTS.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

ClearAction

OCTOBER 25, 2022

To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. How is value maximized?

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

CSM Practice

MAY 13, 2020

CSM Practice is now in its third week observing possible changes with the COVID-19’s effects on customer success management through our weekly survey. Our goal is to take the temperature of how Customer Success teams are impacted by the Coronavirus crisis. SIGN UP for our w eekly Customer Success newsletter.

Customer Success 83

Customer Success Survey Customers Trends 83

Stella Connect

NOVEMBER 9, 2021

From Black Friday until well into January, your customer service agents will face overwhelming call and chat volumes. To help you get started, we put together four key questions you need to ask yourself and your team to make sure you’re prepared for the influx of volume sure to come this holiday season.

Customer Service 87

Customer Service Poor Customer Service Contact Center Training 87