Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.

Resources 52

Resources How To Video Course 52

Circular Edge

DECEMBER 8, 2021

but also enhancements in the areas of digital transformation , system automation , platform and ERP that enable customers to further automate, optimize and transform their businesses. A few examples of how customers are overcoming challenges to remain resilient with 9.2 CE Customer Success Stories & Educational Highlights.

Resources 52

Resources Self Service Consulting Innovation 52

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). . 1: Leveraging Customer Feedback in Operations.

Feedback 492

Feedback Culture eBook Training 492

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Your CEO understands how important customer experience is to the success of your organization. They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . Without action , customer experience becomes a nice platitude, but not a path to greater success.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

InMoment XI

APRIL 24, 2024

From swift resolution of customer issues to optimizing operational efficiency, our software empowers you to achieve better outcomes more efficiently. This capability empowers you to elevate customer experiences on a global scale. Those aiming to elevate their digital transformation journey are embracing integrated customer experiences.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

InMoment XI

AUGUST 31, 2023

We’re all about assisting businesses in translating their customer experience initiatives into tangible, measurable business outcomes. Reason #4: The Conference is More Practical Than Ever The event has been crafted to provide you with an insider’s perspective on a selection of EMEA’s most successful experience programmes.

Conference 260

Conference ROI Banking Customer Voice 260

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. 5 resources to set your CSMs up for success.

Resources 70

Resources Customer Success Chief Customer Officer Case Study 70

InMoment XI

DECEMBER 6, 2021

And when I look back on all that, I couldn’t be more grateful for customer feedback management platforms (also known as CFM platforms). Customer experience (CX) technology has taken what used to be a days-long process and condensed it to minutes. How to Choose a Customer Feedback Management Platform. Boy, how times have changed!

Feedback 493

Feedback Management Self Service Conference 493

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

InMoment XI

AUGUST 25, 2023

Choosing the right partner for your CX program is essential for creating a memorable customer experience and increasing customer loyalty. 73% of customers say that a good customer experience is one of the biggest deciding factors for brand loyalty. Let’s dive into what we covered on our webinar.

How To 260

How To ROI Net Promoter Score Measurement 260

Experience Investigators by 360Connext

JANUARY 16, 2024

Could transforming your organization into a customer-first powerhouse be the key to unlocking unprecedented growth and loyalty? On this episode of Experience Action, Jeannie Walters engages with a truly insightful listener question, exploring how to permeate a customer-first mindset throughout every leadership tier. Let’s talk!

Customer Experience 143

Customer Experience Leadership Course Customer Journeys 143

Circular Edge

APRIL 23, 2021

Success today requires the agility and drive to constantly rethink, reinvigorate, react, and reinvent.” – Bill Gates. has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. This is great news , as 77% of JDE customers (and growing!)

Resources 52

Resources Self Service Case Study Innovation 52

Waypoint Group

MAY 24, 2022

Part 2 in the Series: Optimize Your Resources For Maximizing Lifetime Value. b) “Grew NRR by 18% year-over-year by building an ongoing Customer Engagement program that increased Customer Lifetime Value (LTV) by 14% through improved retention and expansion rates, and improved close rates by 24%.”. Option B isn’t fiction.

Resources 52

Resources Sales Course Customer Success 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great! What’s next?

Resources 52

Resources Case Study Study Conference 52

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Customer Care 177

Customer Care How To Sports Case Study 177

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. Staffing has become increasingly difficult in customer service. Offering 24/7 support.

Chatbots 202

Chatbots Self Service Examples Industry 202

BlueOcean

NOVEMBER 13, 2023

From AI and VoC to EX and TX, here are some resources to inspire for the new year. As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

Steve DiGioia

JULY 10, 2023

It’s a story that’s all too common in the business world. Employers invest significant time, energy, and resources into training new hires, only to see them leave shortly after. After all, if the employee is just going to leave anyway, it can feel like a waste of time and resources. Of course, we do.

Training 130

Training Resources Course Loyalty 130

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 This is great news for JDE customers, especially for the 70% of those polled who are already running 9.2 ( source: live poll during the JDE keynote, April 21 2020 ). We heard more customer success stories –.

Resources 52

Resources Innovation Roadmap Self Service 52

Experience Investigators by 360Connext

APRIL 27, 2021

How important is customer experience in your organization? Most executives now consider customer experience a priority, but so many of them are still not ready to get serious about it. They have smaller teams, fewer resources, and misunderstood goals. Customer experience is often launched with tactics instead of a strategy.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. Digital is where innovation sits in the intersection of customer experience and your business outcomes” – Lyle Ekdahl.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. Digital is where innovation sits in the intersection of customer experience and your business outcomes” – Lyle Ekdahl.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Gainsight

NOVEMBER 20, 2019

A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love. We can all get stuck in the “ output over outcomes ” mindset—this book will break you out of it and provide tactics to create customer-centric products. Start with this: The Four Key Hurdles to Successful Product Launches.

Resources 80

Resources Management Conference Groups 80

Experience Investigators by 360Connext

JULY 11, 2023

Organizations are increasingly recognizing the importance of delivering exceptional customer experiences. However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. “We’re going to be customer-centric ! .

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Experience Investigators by 360Connext

JULY 6, 2021

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. A Customer Experience Charter can answer that question. A Customer Experience Charter can answer that question. What is a Customer Experience Charter? Then, Create a CX Charter.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Circular Edge

MARCH 4, 2024

Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” Further, their customer service teams were challenged with consistently and equitably allocating available inventory.

Transportation 52

Transportation Apparel Sports Ecommerce 52

SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey.

Customer Success 8

Customer Success Touchpoint Roadmap Report 8

SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey.

Customer Success 8

Customer Success Touchpoint Roadmap Report 8

Circular Edge

MARCH 4, 2024

The acquisition further strengthens Circular Edge’s ability to address customer needs for data-driven insights to support finance, operations, and lines of business via connected enterprise planning. The acquisition is expected to be completed by January 1, 2023. “We We look forward to continuing to ‘redefine impossible’ together.”

Competitive Advantage 52

Competitive Advantage Consulting Resources Connections 52

Circular Edge

MARCH 4, 2024

Successful ERP implementation requires thorough planning, encompassing the definition of current and desired processes, realistic timelines, and adequate resource allocation. Challenges Complexity of Customization: Customizing essential modules to meet Innophos’s specific needs added complexity to the implementation process.

Resources 52

Resources System Financial Industry 52

Horizon CX

MAY 19, 2023

In Customer Experience, we often hear about transformational change as one of the descriptors of those within the discipline and many CX professionals have fashioned and even subtitled themselves as organizational change agents. Overcoming resistance to change and gaining buy-in from stakeholders is crucial for successful transformation.

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130

Circular Edge

FEBRUARY 27, 2024

The Vernon Company excels in tailored promotional solutions, enhancing corporate success. Certain customer scenarios surfaced post go-live, leading to retrofitted solutions based on real-time feedback from operations. This is very positive as the customers are happy due to system performing at a more efficient pace than planned.

Advertising 52

Advertising System Resources Training 52

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Customer Stories.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Customer Stories.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

MARCH 4, 2024

CE Recognized with 2019 JDE Distinguished Partner Award for Showcasing Customer Success We are honored to have received the prestigious 2019 JD Edwards Distinguished Partner Award for Showcasing Customer Success at the Oracle JD Edwards Partner Summit. My biggest concern going in was the retrofits.

Sports 40

Sports Ecommerce Case Study Resources 40

TechSee

MARCH 2, 2023

As a potential customer, you want to set expectations upfront and understand how other companies have practically benefitted from an AI solution. As a potential customer, you want to know if competitors have proven results in the real world, especially in similar use cases or with similar objectives. If so, how?

Self Service 109

Self Service Roadmap Resources Meeting 109