Gainsight

OCTOBER 25, 2023

Your customers expect not only quick and efficient support but also educational resources that empower them to make the most out of your products and services. It’s time to adapt your tried-and-true help centers to full-blown customer academies ; your customers and customer-facing teams will thank them.

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Training How To Resources Social Media 52

Clarivate

APRIL 6, 2022

Read on for resources that will get you on the right track, including peer review templates, example reports and the Web of Science Academy: our free, online course that teaches you the core competencies of peer review through practical experience ( try it today ). Peer review templates ( found in our Publons Academy ).

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Talkdesk

MAY 25, 2017

In the spirit of enhancing our product’s usability and encouraging ongoing product education, we’re happy to announce Talkdesk Academy , a free resource for Talkdesk users of all experience levels and roles. Talkdesk Academy is open to agents, supervisors and admins, offering an initial training for each persona.

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Gainsight

OCTOBER 10, 2023

While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. How AI Is Transforming Content Creation AI isn’t a replacement for content creators, but it is the key to accelerating content creation, especially for teams with limited resources. AI can help.

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Clarivate

JULY 21, 2022

In this blog post, we discuss our free courses in the Web of Science Academy, new features including ‘retraction alerts’ and share some practical tips for researchers to help uphold research integrity in their everyday work and research community. Courses in the Web of Science Academy are free to access after registering on the platform.

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Gainsight

SEPTEMBER 26, 2023

That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training.

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Happy or Not

JANUARY 18, 2024

Understanding the age and gender dynamics of potential markets helps businesses make informed choices about where to invest resources for maximum impact. Effective resource allocation Measuring customer demographics enables businesses to allocate resources more efficiently.

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Analysis Customer Satisfaction Analytics Return on Investment 36

Lithium

APRIL 2, 2024

[RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

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ChurnZero

APRIL 21, 2023

Instead of focusing on account churn risks and growth opportunities, CSMs spend their days demoing features, reciting answers to FAQs, and resending lost resources to customers. It’s going to be with the founder of HubSpot Academy, someone who really understands this and has scaled this up. Enter digital customer education.

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Oracle

MARCH 31, 2020

Distance learning and online educational tools are becoming a necessity among families worldwide, as schools move to online instruction and a myriad of apps, video content, streaming options, and digital resources become available to make productive use of at-home time. Educational websites. Virtual field trips.

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Tools Social Media Video Entertainment 70

Clarivate

AUGUST 18, 2022

With badges for your earned designations including Highly Cited Researchers and Web of Science Academy Mentor or Graduate. Your username and password will be the same, and you will have free access to this resource on Web of Science from August 18. Stand out from the crowd. Your new profile is waiting for you – access it today.

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Gainsight

FEBRUARY 15, 2024

” While he wasn’t talking about customer education or starting an academy, he certainly could have been. Find those glaring holes and pour your resources into solving a few. There’s nothing more important to your customer education program’s short- and long-term success than appointing the right leader.

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Leadership Culture Customers Training 52

Kapta Customer Success

MARCH 11, 2019

In the early days of Key Account Management, it was hard to find useful information online that wasn’t just regurgitated sales speak, but in 2019, there are hundreds of resources available with a few clicks that can really change the way that you approach KAM for the rest of your career. Who did I miss?

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Resources Training Management Consulting 53

Optimove

OCTOBER 22, 2020

Optimove Resources. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Your browser does not support the video tag. Your browser does not support the video tag.

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Optimove

OCTOBER 22, 2020

Optimove Resources. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Your browser does not support the video tag. Your browser does not support the video tag.

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Optimove

OCTOBER 22, 2020

Optimove Resources. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Your browser does not support the video tag. Your browser does not support the video tag.

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Optimove

OCTOBER 22, 2020

Optimove Resources. Check out Optimove’s additional resources to further deepen your knowledge: Optimove Academy. Beginner and advanced resources to help users maximize their success with Optimove. Visit the Academy. Your browser does not support the video tag. Your browser does not support the video tag.

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eBook Sports Video CRM 40

Lithium

APRIL 5, 2022

We send resources specifically for your products every first Tuesday of the month. These videos make reference to a pdf workbook, you can download this from the resources section of this article. Thanks to for sharing how Upwork built an online academy using Khoros. Already signed up but not receiving anything?

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Return on Investment e-support Groups Contact Center 97

ChurnZero

SEPTEMBER 23, 2022

On the one hand, a customer education program consolidates resources, making it easy for both CSMs and customers to find what they need to be productive. When you make learning readily available via an academy, your customers can learn on their own time. Looking for more customer education resources? Time to value.

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datastax

FEBRUARY 27, 2019

The easiest way to do this is to invest adequate resources into training and professional development. Give your team access to additional resources. In addition to regular training exercises, direct your team to additional resources they can leverage on their own time to become even more familiar with Cassandra’s functionality.

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How To eBook Exercises Tips 68

Gainsight

MARCH 14, 2023

We’ve experienced firsthand how our community is both a rich resource and a platform for us to communicate, recognize accomplishments, and bring like-minded people together. In turn, the Education team has incorporated these resources into our on-demand e-learning programs. Community + Education: What’s Next?

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Clarivate

MARCH 17, 2022

SDG 1: No Poverty aims to eradicate poverty by implementing social protection systems for the poor, build resilience to environmental, economic and social disasters, ensure equal rights to ownership, basic services, technology and economic resources and more. Highly Cited Researcher 2021 and Professor Liu Yansui, Chinese Academy of Sciences.

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Analysis eBook Study System 98

CX University

JULY 10, 2023

CX University (CXU) announces the completion of the United Bank for Africa’s (UBA) CX School that will be housed in its Leadership Academy. CXU is recognized by the Customer Experience Professionals Association (CXPA) as an authorized resource training provider.

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Banking Competitive Advantage Customer Experience Professionals Course 52

Gainsight

SEPTEMBER 22, 2023

By offering a digital customer academy , you can provide in-market buyers (regardless of their stage of the buying journey) with valuable resources to help them make sense of the product and instill confidence that the post-sale experience will be just as great as the pre-sale one.

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Clarivate

JULY 28, 2022

One recent, more specific initiative featured by Clarivate’s Cost and Quality Academy was an internal “webside” training initiative to prepare physicians and staff for increased virtual care. Jerica has been with the team for 12 years and has held a variety of positions within HBI’s Revenue Cycle Academy. Register today.

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System Hospitality Healthcare Gamification 52

SurveySensum

FEBRUARY 29, 2024

Did you know according to a study published in the Academy of Management Journal , job satisfaction is positively correlated with individual and team innovation.? Enhanced productivity and performance refers to the ability of individuals, teams, or organizations to produce more output with the same or fewer resources.

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Culture Customer Satisfaction Loyalty Innovation 52

ChurnZero

SEPTEMBER 29, 2023

Support resource usage: Recognize customers for proactively seeking out support resources, such as a knowledge base or academy, as it shows an inclination to solve problems and increase utility. Community engagement: Applaud customers who actively participate in community discussions and events.

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Gainsight

APRIL 11, 2023

We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live on May 15. Digital-led programs empower your teams to efficiently create more value and improve outcomes even with limited resources.

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Leadership Conference Customer Success Customer Retention 52

Lithium

NOVEMBER 1, 2022

Community ROI: Embracing Humanity’s Desire to Help Few articles and resources are diving deep into exactly why brands are finding high levels of value and success with their digital communities. Check it out on-demand along with resources to help you succeed! This article aims to change that. Check them out here.

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Roadmap ROI Social Media Contact Center 52

C Space

OCTOBER 22, 2020

But it also means resourcefulness: high-performing insight divisions are collaborating more fully with external partners to deliver better value internally. Collaboration with peers in noncompetitive companies is another way brands are pooling resources to generate foresight and anticipate customer behavior.

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Competitive Advantage Case Study Resources Financial 52

SmartKarrot

MAY 27, 2020

Right from soft skills to data and from relationships to distribution, here are the finest 5 account manager training online resources which will take your accounting skills to new heights. SAM Training by SAMA Academy . Access top-notch training resources to elevate your learning.

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Training Resources Management Groups 10

CustomerSuccessBox

JUNE 21, 2022

However, if you encourage them to collaborate and give them the opportunity to share resources, it can solve even the most complex business problems. A video academy series is a good option to start with. This directs your employee resources toward potential risks. are valuable resources for the same. In-Product guidance.

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Strategy Customer Retention Video Resources 52

CX University

MARCH 18, 2020

Academy of Management Journal , Arizona State University, 17 Sept. It is just extra important to be proactive as you take work relationships into a distributed work environment. And maybe there is a lesson here to apply to our traditional office spaces as well? I will leave it to you. Schinoff, Beth, et al. Schinoff, Beth S, et al.

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Grade.us

DECEMBER 27, 2018

Resources to the rescue: here's this year's latest and greatest. He's the founder of the Video Traffic Academy, a YouTube marketing course which has served over 10,000 small business owners. Other Excellent Video Marketing Resources. Did I miss a resource you'd recommend? The Best Video Marketing Blogs. Yum Yum Videos.

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Experience Investigators by 360Connext

NOVEMBER 19, 2019

Professionally, I doubt there’s a better resource overall than LinkedIn Learning. Khan Academy , for example, has learning paths for everything from coding to world history! After acquiring Lynda.com a few years ago, LinkedIn Learning has courses on everything from graphic facilitation to playing the piano!

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Clarivate

APRIL 21, 2022

These articles were published by leading institutions across the country including The Ministry of Education Science of Ukraine, LVIV Polytech National University and The National Academy of Sciences to name just a few. Figure 4 demonstrates the steady increase in Ukraine’s artificial intelligence related papers since 2017.

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SurveySensum

FEBRUARY 22, 2024

HubSpot, a provider of inbound marketing and sales software, is known for its HubSpot Academy. It provides new employees access to a wealth of resources and training modules to quickly get up to speed. Throw in mental health resources like confetti into your wellness initiatives.

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