SurveySensum

DECEMBER 8, 2023

So, it’s actually not just about the product itself; the overall customer experience plays a pivotal role in influencing their decision to return and make additional purchases. This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses.

Customer Centricity 59

Customer Centricity Video Feedback Customers 59

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Video 52

Video Communication Training Social Media 52

SAP Customer Experience

JANUARY 14, 2024

This is Fernando from the CRM & CX Product Learning CoE team writing a new blog post about the recent publication of extensibility in CX video project. Hello SAP Community! As a Portfolio Manager for SAP Customer Experience Integration and Extensibility topics, during last years, We had our focus in.

Video 71

Video Sales CRM Customer Experience 71

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Innovation 85

Innovation Video CRM Customer Success 85

Alida

APRIL 26, 2022

Q2’s product release delivers customer-led enhancements that build up the total experience.

Video 130

Video Customer Experience Customers 130

2020 Research

AUGUST 21, 2023

To make confident business decisions, it is imperative for organizations to understand how and why people use their products in their day-to-day lives. While In-Home Usage Tests (IHUTs) are critical to successful product development, they can oftentimes be complex, lengthy, and expensive.

Consulting 98

Consulting Video Feedback Analysis 98

TechSee

MAY 19, 2020

Product registration – the process of capturing new customers’ information – enables brands to connect directly with consumers and engage with them during their relationship with the company. The challenge for brands is to get their customers to take that first step: register their products. Product registration process trends.

Self Service 207

Self Service Consumers Analysis Brands 207

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Video 88

Video Customer Experience Contact Center Case Study 88

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Video 88

Video Contact Center Customer Experience Net Promoter Score 88

Kayako

MARCH 21, 2018

With just Slack and my onboarding materials to work with, I spent the first five months at the job walking on wobbly legs as I gradually built my product knowledge and adopted team processes. When I had to face the queue, I couldn’t always get an immediate answer if I had questions about a customer’s issue or a product feature.

Customer Service Training 140

Customer Service Training Video Training Customer Service 140

AskNicely

JULY 17, 2018

As a product team, you require a deep understanding of your customers’ complex problems. Founded in 2014, Biteable was created with the mission of providing accessible, affordable video creation for all. Until then, video animation and production was too costly and time consuming for most small businesses to take on.

Roadmap 150

Roadmap Customer Centricity Net Promoter Score Case Study 150

SAP Customer Experience

SEPTEMBER 25, 2023

Dear SAP Sales Cloud enthusiasts, On behalf of the Product Learning team at SAP, I’m thrilled to announce a significant boost to your learning journey – 13 brand-new Sales Cloud videos are now available on openSAP Microlearning! ? Whether you’re gearing up for certification or simply eager to deepen your.

Video 56

Video Sales Brands How To 56

Centercode

JANUARY 26, 2023

We’ve just posted a video overview of our beta test management software, which provides a ~10 minute introduction to a beta/project manager perspective of using our beta management software.

Video 52

Video Software Management 52

2020 Research

MAY 25, 2023

This o ption allows for real-time video chats , enabling you to invite respondents into an on-camera interview for deeper insights and richer deliverables. Leverage Video Interviews on Your Project Discover how to incorporate Video Interviews into your next qualitative project. Book a consultation with our team to get started.

Video 52

Video Consulting Groups Meeting 52

Gainsight

OCTOBER 26, 2020

This is part 1 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Despite the fond memories, 80s video games were a lot more frustrating than many give them credit. Right now, most companies are packing as many “qualified” leads as they can into the product.

Video 52

Video Software How To Conference 52

UserReplay

DECEMBER 14, 2020

In the hyper-competitive world of eCommerce, conversion is King and video can be a powerful friend in that battle. The post The Power of Product Video in eCommerce (and which brands are using it well) appeared first on UserReplay.

Ecommerce 52

Ecommerce Video Brands Marketing 52

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. Product Reviews vs. NPS Surveys: Key Differences Both product reviews and NPS surveys provide valuable insights into how consumers perceive a company’s products. So, let’s get started.

NPS 146

NPS Comparison Survey Net Promoter Score 146

Gainsight

MARCH 23, 2022

The post Gainsight CSQL Video appeared first on Customer Success and Product Experience Software | Gainsight. By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do. First, let’s discuss what a Customer Success Qualified Lead (CSQL) is.

Video 52

Video Software Customer Success Sales 52

Magellan Solutions

JUNE 17, 2021

How video transcription outsourcing came to be. Closed captioning your videos with our video transcription service helps your brand create a better online presence. With the written word now associated with your video, it will appear in search engines. Police interrogation video. Music video. Movie scripts.

Video 52

Video Guidelines Social Media Conference 52

NobelBiz

FEBRUARY 7, 2023

Contact center can play a crucial role in improving services and products by providing insights and feedback that can inform strategic decision making. The theme of using customer experiences to inform product and service improvement has been present for three decades, even though the labels and emphasis may change over time.

Video 52

Video Customer Service Contact Center Feedback 52

delighted

APRIL 27, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. For many product managers, customer feedback is the key to making a product successful. This is why carefully structuring and selecting the product survey questions you ask your customers is so important. Product survey best practices.

Feedback 98

Feedback Survey Management Net Promoter Score 98

NobelBiz

OCTOBER 25, 2022

The future is about a collaborative ecosystem strategy versus a bunch of different companies with different products, a future where you’re gonna be able to work off other companies' core competencies and strengths to help you where you’re strong and ultimately give better visibility and better self-service.

Video 52

Video Self Service Strategy Company 52

Kayako

APRIL 14, 2016

Video is an excellent self-service tool. It offers a unique way for customers to learn about and get the most from your product or service. Interactive video takes things to the next level – by giving your customers a complete support experience in one. Why use video in self-service support? Read on to find out!

Self Service 120

Self Service Video Interaction How To 120

delighted

JANUARY 19, 2023

Every quarter, we share out a video that recaps the Delighted product updates that were released over the past three months. This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. The post Delighted 2022 product highlights appeared first on Delighted.

Net Promoter Score 52

Net Promoter Score Policies Survey Guidelines 52

ijgolding

AUGUST 13, 2014

In addition, some branches also contained a RED5 gadget concession and GAME video games concession. Borders were trying to offer their customers more than just the product. The exclusivity that many of their products have benefitted from is expiring. Generic products are rife. Competition has grown exponentially.

Customer Centricity 215

Customer Centricity Retail eBook Industry 215

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). Shep Hyken’s Best Customer Service and Experience. Top Cartoon for 2018.

Video 121

Video Customer Service Customer Experience Customer Service Training 121

2020 Research

AUGUST 21, 2023

Sago’s quest to continually revolutionize consumer research has led to the development of On-the-Go Product Testing. With this improved solution, companies can now gather deeper insights into their consumers’ behavior, needs, and preferences while maintaining data quality during product development.

Consumers 52

Consumers Video Analysis Consulting 52

Eptica

DECEMBER 11, 2020

Date: Friday, December 11, 2020 Author: Pauline Ashenden - Demand Generation Manager The benefits of bringing video into the contact centre. Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Share this page on: Tweet.

Video 66

Video Trends Communication Consumers 66

ReviewTrackers

JULY 23, 2020

Photos take up a majority of Yelp’s visual elements, but business owners, marketers, and Yelp users alike can also add video to a Yelp business page. With video, you can show a sneak peek of your locations and the products or services they provide. Adding Video to Your Yelp Listing. Make Your Own Video.

Video 81

Video Social Media Software Consumers 81

TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

Video 205

Video Knowledge Base Travel Tips 205

BirdEye

OCTOBER 14, 2022

According to research from Fera.ai, 93% of consumers say they read product reviews before moving forward with a purchase. If your business isn’t posting product(s) on product review websites, you’ll lose out on more customers — and therefore, more revenue. Table of contents What is a product review website?

Comparison 98

Comparison Trends Retail Consumers 98

SurveySensum

NOVEMBER 15, 2023

Let’s say you have a SaaS product that businesses use for project management. So, you launched a product feedback survey to identify pain points and improve your product. Here, you identified the pain point and improved your product to better align with your customer’s expectations. Ouch, right?

Examples 52

Examples Feedback Brands User Experience 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Benefits to agent productivity.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

CSM Magazine

SEPTEMBER 22, 2022

One way to do that is through posting informative videos on your website and producing video ads. Video ads can help you improve your customer service by leaps and bounds (in comparison to traditional means.). This article discusses the top 10 reasons why you should use video ads to 10x your customer service: 1.

Video 52

Video Customer Service Entertainment Advertising 52

kommunicate

MAY 5, 2022

Here they are: WhatsApp video messages and Rich message support WhatsApp video messages: We now support video messages on WhatsApp!! The post Here’s What’s New from April 2022| Kommunicate Product Updates appeared first on Kommunicate Blog. Users who had a hard time explaining [.].

Video 52

Video 52