product voice 
Kayako
APRIL 6, 2017
Where do you begin when you develop a new product or feature? Product development can seem overwhelming. All too often a product development cycle starts with market research, gets approved by the board, developed and sold by a sales team before support is ever involved. Increase product ownership.
Thematic
MAY 19, 2022
The role of product ops is still relatively new, but it’s fast becoming essential to growing product teams and product-led companies. Product ops can be thought of as a role (or team) within an organization, as well as a skill product professionals can develop.
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SaleMove
JUNE 9, 2023
We sat down with our new Chief Product Officer, Jay Choi, to get his perspective on joining Glia and the opportunity ahead. The post Glia Voices: 3 Qs with Jay Choi, Chief Product Officer appeared first on Glia Blog | Digital Customer Service Explained.
SaleMove
AUGUST 18, 2023
Hear from our Senior Conversational Product Designer on her unique role and the exciting future of new features and functionalities at Glia. The post Glia Voices: 3 Qs with Dr. Tiziana Nannavecchia, Senior Conversational Product Designer appeared first on Glia Blog | Digital Customer Service Explained.
Advertiser: Vanilla Forums
With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. How to make more strategic product roadmap decisions based on data, not opinions. As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas.
Beyond Philosophy
JANUARY 12, 2022
However, to be proactive, you need to add a new voice into the mix with the “Voice of the Customer (VoC).” It’s the “Voice of the Product (VoP),” and it can tell you a lot about what your customers want. The VOP adds another data stream from a crucial part of a customer’s experience—using the product.
Beyond Philosophy
JANUARY 12, 2022
Sound like a futuristic take on product technology? In this episode, we hosted Tobias Goebel ( @tpgoebel ) Product Marketing Principal at Twilio IoT. In this episode, we hosted Tobias Goebel ( @tpgoebel ) Product Marketing Principal at Twilio IoT. The post The Big Fail: Why Are You Not Listening to the Voice of Your Product?
Speaker: Scott Baldwin of ProductBoard
Product managers and community managers share a common goal: to deliver value to their users. Through in-depth user insights, a clear product strategy, and an inspiring roadmap. Building products is a team sport and involves everyone working together to get the right products to market faster.
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Understands the voice of the customer across every touchpoint. Leverages CX insights to drive growth and guide new product development. By focusing on both the employee and customer experience, woom bikes: Bolsters customer experience by acting on employee feedback.
Advertiser: Vanilla Forums
With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. How to make more strategic product roadmap decisions based on data, not opinions. As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas.
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
You’re invited to join us on February 2-3, 2022 to reimagine your digital workplace and empower your employees to more productive and engaging ways of working. Voice of the Employee: Data management software as a tool for employee listening. Qualified attendees that register by Jan 31, 2022 will receive a $15 Uber Eats Voucher!
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents.
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