Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Some of the changes that retailers are expected to make include: Deliver a more varied set of products and forge new partnerships with alternate providers.

Retail 208

Retail Feedback Trends Consumers 208

Gainsight

JULY 26, 2022

Your product. Product experience is a primary driver of customer experience. You need to require more of your product to be your most productive, and most efficient CSM. . This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. .

NPS 59

NPS Effort Score Training Roadmap 59

Gainsight

FEBRUARY 28, 2023

In our final session of the Catapult webinar series , Gainsight CCO Kellie Capote joined Tim Van Lew to put a spotlight on the adjustments you should be making to put your company in the best position to build a resilient and efficient business. DCS is also supplemental to your CSM strategy.

Effort Score 52

Effort Score Touchpoint Metrics Resources 52

CSM Magazine

FEBRUARY 7, 2024

Especially in the dynamic field of operations management, pursuing an online masters in operations management can be that critical lever that catapults your career to new heights. This proactive approach can drive innovation and ensure that the services or products offered are always one step ahead of customer expectations.

Case Study 52

Case Study Course Study Customer Satisfaction 52

TechSee

AUGUST 24, 2021

This new era has catapulted IT into a front-seat role as remote workers rely on IT to keep them connected daily, especially because popping into the next cubicle is no longer an option. Providing ongoing and efficient IT support for remote workers is essential to ensure issues are handled quickly, so workplace productivity doesn’t suffer.

Self Service 109

Self Service Policies Tips Video 109

ShepHyken

AUGUST 27, 2021

When satisfied, this customer will suggest its peers use the same platform for certain products/services. It has the potential to catapult a brand’s digital image to a considerable level. . How can someone differentiate ten businesses offering the same products/services in the same domain? Get recognized .

Customer Experience 152

Customer Experience Customer Journeys Customer Satisfaction Touchpoint 152

ECXO

APRIL 28, 2021

This has catapulted customer success from the status of churn buster to a double agent growth harvester: for customers and suppliers. Helping customers achieve business outcomes with products is not about the technology but more about the people that use it. Providing expertise in the domain in which the product is used.

Customer Success 96

Customer Success B2C Customer Journeys B2B 96

Gainsight

MAY 31, 2022

Operationalizing the sales to customers success handoff was a topic Tim Van Lew from Gainsight recently tackled with Bill in a recent session of the Catapult webinar series. The highest priority piece of information is to understand the buyer’s objective(s) in buying your product or service. Automated Success Plans That Scale.

Sales 52

Sales Customer Success System Culture 52

CSM Magazine

APRIL 13, 2023

How to Effectively Implement Online Ethics Training To effectively implement online ethics training for employees , creating an environment that encourages open discussion and productive feedback is essential.

Training 52

Training Company Gamification Policies 52

ijgolding

JULY 24, 2018

Has a newly installed algorithm allowed you to deliver a better product or service? But while evidence for sizable improvements is mounting, your window of opportunity to catapult ahead of the competition is shrinking. But what about at your place of employment? Has machine learning made you better at your job?

Virtual Agent 144

Virtual Agent Analytics Chatbots Customer relationships 144

Gainsight

AUGUST 17, 2020

We’ve been catapulted forward in terms of e-commerce activity, food delivery, telemedicine, online education, and much more. CS 2020 Requires Alignment Across Customer Success, Sales, and Product. Product Analytics Is a Must In 2020. 2020 has been a time machine for all aspects of life. There are very few rules in business.

Customer Success 94

Customer Success Company e-support Sales 94

Escalent

DECEMBER 20, 2017

The Internet of Things (IoT) is catapulting the energy industry into a new era of products and services, and the demands and expectations of utilities are rapidly changing. According to the IDC, energy utilities are currently the third largest investor … Continue reading →

Connections 40

Connections Industry Brands 40

Gainsight

MAY 5, 2022

Customers can’t offer their honest feedback in the moment, often because they don’t know how much value your product is delivering. In a recent Catapult Webinar , we spoke with Elaine Cobb, SVP of Customer Success at Coveo about what it takes to make a meaningful and predictable health scorecard, even if it’s your first one. .

Measurement 52

Measurement Customer Success Customers Customer Base 52

Gainsight

FEBRUARY 21, 2023

Recently, the Catapult webinar series welcomed Kendra McClanahan, Director of CS Ops at Gainsight. Your CS ops strategy needs to identify ways for CSMs to be productive and efficient. To maximize their productivity and create CSM capacity for scale, standardizing internal processes is key.

Customer Success 52

Customer Success Multi-Channel Self Service Call Recording 52

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Roadmap 52

Roadmap Analytics Metrics Feedback 52

Gainsight

MARCH 31, 2022

Still, for some CS orgs, product usage might be the data that drives their early-stage success. . Early maturity CS teams can get more tips and best practices in each episode of the Catapult Webinar Series. . Something as simple as a new customer welcome email can fall flat if your contact record data isn’t well maintained.

Data 52

Data System CRM Customer Success 52

ChurnZero

JUNE 10, 2021

Now in its 35th year, the Entrepreneur Of The Year program honors unstoppable business leaders whose ambition, ingenuity and courage in the face of adversity help catapult us from the now to next and beyond. You Mon was selected by a panel of independent judges. For more information about our organization, please visit ey.com.

Innovation 98

Innovation Touchpoint Software Leadership 98

Totango

MARCH 1, 2022

To shed some light on what it’s like to be a woman in tech and to gain a better understanding of how we can empower more women to join the industry, we spoke to two of our female leaders, Katie Yagodnik, Director of CS Operations & Digital Programs, and Ravit Danino, SVP of Product & Support, to get their perspective, tips and advice.

How To 100

How To Leadership Culture Industry 100

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. With user analytics, you dig into how a user is experiencing, adopting, and engaging with your product.

Analytics 52

Analytics Roadmap How To Analysis 52

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. Let product analytics illuminate the best path forward. What Is a Product Roadmap?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

Gainsight

NOVEMBER 5, 2021

The trial experience is your springboard to sky-high product growth. Your trial experience can either launch prospective users toward faster product adoption, or it could give way, collapse, and cause new users to drop off. Still, it’s not enough to offer any old product trial and step away. Ready to reel in more users?

Analytics 52

Analytics Measurement Survey Feedback 52

ChurnZero

NOVEMBER 4, 2022

Customer Success can catapult its rank by owning product-market fit. The most valuable role that CS leaders can play is to own product-market fit for their business, says Chris. Is engineering building a reliable product? No executive, other than the CEO, owns this influential area.

Customer Success 98

Customer Success Customer Centricity Customers Sales 98

Gainsight

APRIL 13, 2022

You’ve probably noticed how fast product-led growth models are skyrocketing in popularity. One of the biggest reasons is this: Product-led approaches can plummet your customer acquisition costs. Wondering how exactly product-led growth slims down customer outreach spending? Product-led plans target more qualified leads.

Handbook 52

Handbook User Experience eBook Resources 52

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. Ready to start riding the product growth wave? What is product growth?

User Experience 52

User Experience Roadmap Strategy Tips 52

CSM Practice

DECEMBER 19, 2021

You’re more focused on Onboarding, product adoption, etc. . Increase product adoption. This translates to increased productivity and enhanced customer engagement. Product-led and human-led- CS. It is product-led also. It means that the product plays a critical role in customer experience. Reducing churn.

Customer Success 98

Customer Success How To CRM Software 98

Second to None

OCTOBER 23, 2018

The first step to achieving success in this segment is offering a great product. PMQ determined that half of every dollar spent on food is at restaurants[3] and when people venture into the world for a meal, it is vital that your team consistently meets consumer needs by offering a high-quality product and experience within every interaction.

Brands 74

Brands Measurement Customer Centricity Poor Customer Service 74

Oracle

FEBRUARY 19, 2021

I would love to see more Blacks in technology; I would love to sort of be a catapult for them. ” – Annie Jean-Baptiste, Head of Product Inclusion at Google LLC during a panel at CES 2021. I’m not looking for handouts. I’m not going to say that every Black person needs to be an executive. Create equitable content.

Innovation 91

Innovation Technology Culture Industry 91

Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. Why do product managers need to track performance KPIs? You don’t have to panic.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Magellan Solutions

JULY 17, 2017

Every day, more and more business owners are turning to outsourcing as a way to increase their focus on their core competencies, efficiency, and productivity. Your accessibility even during holidays may just be the missing factor you need that can catapult your business to the success you have always dreamed of.

ROI 66

ROI Call Center Customer Satisfaction Sales 66

CustomerSuccessBox

DECEMBER 1, 2021

If you look at it, your customer base faces a wide array of unique challenges, experiences, and opportunities when they explore your software product. It encourages users to reach out with hesitation, at all times, via their preferred channel and share what they think of your product or service. 2 Reinstate What You Heard.

Customer Success 52

Customer Success How To Feedback Customers 52

Second to None

MARCH 29, 2018

There is a common belief that in the next three years, a great Customer Experience will overtake price and product as the main differentiator for success,[2] and an omnichannel strategy is a huge contributor to a great overall experience.

Omni-Channel 69

Omni-Channel Social Media Brands Customer relationships 69

SmartKarrot

APRIL 13, 2023

Keeping in touch with everyone who might be interested in the Runwise product (supers, property managers, owners). Create resources for product onboarding that improve the consumer onboarding process. Create resources for product onboarding that improve the consumer onboarding process.

Customer Success 19

Customer Success Customers Report Retail 19

SmartKarrot

APRIL 13, 2023

Keeping in touch with everyone who might be interested in the Runwise product (supers, property managers, owners). Create resources for product onboarding that improve the consumer onboarding process. Create resources for product onboarding that improve the consumer onboarding process.

Customer Success 19

Customer Success Customers Report Retail 19

TechSee

JUNE 25, 2019

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. This type of analysis also allows companies to extract product suggestions and complaints from online product reviews in order to proactively address any issues.

Technology 122

Technology Customer Service Contact Center Gamification 122

North Highland

NOVEMBER 30, 2018

The ‘productivity puzzle’, you may think, is best left to policymakers to solve. The productivity problem is a pressing challenge for the UK macroeconomy. These have significantly impacted and stagnated productivity in the UK, which is why real wages for workers have decreased since the financial crash of 2007.

Consulting 40

Consulting Management e-support Policies 40

NetBase

JUNE 2, 2020

Grocery pickup and delivery services helped catapult their ecommerce sales by 74% in the U.S. Consumers in the gen Z and millennial age brackets are very concerned about environmental issues so sustainable resources and products are definitely on their radar. in total revenue during Q1 this year, totaling $134.6

Ecommerce 52

Ecommerce Retail Apparel Trends 52

NetBase

JULY 8, 2019

And the limelight is something the team, as a whole, has been courting for decades: But 2019 has proven a remarkable year of firsts for them, with one that’s catapulted the players’ renown nearly as much as their expert playing has: Suing the U.S. Genuine passion for a product or service sells better than any forced fit.

Sports 49

Sports Course Brands Marketing 49