SmartKarrot

MAY 4, 2022

The C-Suite in any company is one of the smartest executive groups. Becoming a C-Suite executive is not an easy task. The task of managing a company is also with the C-Suite executives. These productivity hacks from the C-Suite executives will helps customer success managers improve their day and get the most from their time.

Customer Success 10

Customer Success Management Social Media Groups 10

West Monroe

SEPTEMBER 25, 2023

As generative AI drives new urgency for data and digital transformation, our second-annual survey of 700 C-suite executives and 5,000 consumers finds that companies are working to overcome macroeconomic headwinds while embracing digital throughout their organizations.

Customer Centricity 105

Customer Centricity Analytics Data Survey 105

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. From how to log in to how to manage their account, customers can either call for support or struggle to figure it out themselves.

Interaction 52

Interaction Banking ROI Policies 52

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Analysis 130

Steve DiGioia

AUGUST 31, 2020

Example: You’re trying on a suit and the salesperson says, “That suit looks great on you, it’s just your style”. Sure, I’m here to provide a quality product or service, but if I can’t charge a fair price to cover my costs and still have a decent profit, I have no choice but to go out of business.

Sales 246

Sales Video Course Connections 246

Customer Bliss

MARCH 12, 2020

Recognize that, at the end of the day, we are all here to grow our business—and that’s what your C-Suite cares about. Let’s say you’re selling five product categories. The post 3 Steps to Measure CX Impact and Align Your C-Suite Around Experience appeared first on Customer Bliss. Volume and value.

Measurement 289

Measurement Chief Customer Officer Metrics Video 289

Totango

FEBRUARY 23, 2024

The elusive C-suite is a powerful and exciting place to be. According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO).

How To 97

How To Leadership Marketing Tips 97

Inbenta

DECEMBER 21, 2023

Here’s what you’ll learn: Definitions to the latest AI buzzwords and trends; Key differences and use cases of Generative AI and Conversational AI; Use cases for AI across customer service, contact center, knowledge management and as a productivity multiplier; Roadblocks and compliance barriers associated with AI.

Chatbots 52

Chatbots Contact Center Trends Communication 52

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally. The foundation of these interactions lies in the robustness of their voice infrastructure.

Contact Center 105

Contact Center Call Center Self Service System 105

Inbenta

OCTOBER 30, 2023

Here’s what you’ll learn: Definitions to the latest AI buzzwords and trends; Key differences and use cases of Generative AI and Conversational AI; Use cases for AI across customer service, contact center, knowledge management and as a productivity multiplier; Roadblocks and compliance barriers associated with AI.

Chatbots 52

Chatbots Contact Center Trends Communication 52

Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. Shawn White, Sr.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

NobelBiz

APRIL 8, 2024

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. We will continue to set the bar high and provide exceptional products that empower and exceed our customers’ expectations.”

Contact Center 52

Contact Center Omni-Channel Innovation Call Center 52

Inbenta

DECEMBER 21, 2023

Bise will oversee Inbenta’s IT infrastructure and lead the development of new products to further expand Inbenta’s conversational AI platform with GenAI capabilities. “Inbenta has been able to leverage conversational AI to provide a suite of solutions to digitally transform businesses and achieve significant results. .”

Roadmap 52

Roadmap Banking Leadership Technology 52

ShepHyken

MARCH 9, 2022

I’ve been asked many times how to get the C-suite to invest in customer service. The C-suite loves numbers. Prove that spending $100 will make the company $200, and you just may capture the attention of a decision-maker in the C-suite. . New Software Makes Customer Service Department More Productive While Saving Money .

Return on Investment 120

Return on Investment Software ROI Customer Service Training 120

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

SurveySparrow

MARCH 24, 2024

Simply put, the right combination of sales tools can skyrocket your productivity levels. Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. Still, one can always go with the most versatile products listed below.

Tools 52

Tools Sales CRM Social Media 52

Team Support

MARCH 7, 2024

With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The customer intelligence dashboard in TeamSupport offers customizable reporting options to suit the needs of your business.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Analytics Omni-Channel 52

Team Support

MARCH 7, 2024

With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The customer intelligence dashboard in TeamSupport offers customizable reporting options to suit the needs of your business.

Exceptional Customer Service 52

Exceptional Customer Service Analytics Omni-Channel Customer Satisfaction 52

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. Retention is the new acquisition.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Team Support

APRIL 23, 2024

With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. This directs them to the most appropriate team, ensuring quick response times and productive solutions. Take a product tour or book a demo with us today.

Technology 52

Technology Company Self Service Knowledge Base 52

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? Broker strong C-suite partners (especially with the CFO) Here’s the reality: growth is hard; acquisition is expensive; retention is a cross-functional effort. Is the customer journey mapping exercise a worthwhile effort? We hope so! At Totango Live!

Customer Journeys 97

Customer Journeys Customer Success Exercises Touchpoint 97

ClearAction

MAY 25, 2023

Mistake-proof processes and policies: making them seamless contributes to employees’ ease of work and productivity, too. When you free-up customers from prevalent pebbles, they are more productive in their business and life, and they engage more with you in numerous ways.

Customer Experience 118

Customer Experience Chief Customer Officer Leadership ROI 118

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Data 91

Data Analytics Customer Retention Software 91

ShepHyken

JUNE 5, 2023

54% of the C-Suite believe that the technology their employees use is effective for them to do their job. To bridge the disconnect between the C-suite and the frontlines, executives need to spend more time understanding the experiences of both their customers and their employees. .”

Employee Experience 87

Employee Experience Net Promoter Score NPS Retail 87

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. 31% of CS teams also reported spending up to half of their time with sales.

Sales 106

Sales Marketing Sports Customer Journeys 106

CSM Magazine

SEPTEMBER 14, 2023

Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experience Leader. Ventana Research’s Buyers Guide is a quantified, research-based report evaluating technology providers and products. Calabrio is ranked the number one vendor for Reliability and Usability. Learn more and read the market report here.

Management 59

Management Contact Center Analytics Customer Centricity 59

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work.

Multi-Channel 96

Multi-Channel Sports Strategy Data 96

West Monroe

DECEMBER 5, 2023

Build products that your customers love Leveraging our latest Digital Disconnect research of 700 C-suite executives and 5,000 consumers, we’ll tell you how your product and customer capabilities compare to your industry leaders and how they align to what your consumers want. Are you ahead or behind your peers?

Financial 52

Financial Industry Consumers Customer Experience 52

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 158

Measurement Survey Marketing Effort Score 158

CSM Magazine

SEPTEMBER 21, 2023

In fact, over two-thirds of contact centre managers predict an increase in the number of agents over the next decade and believe AI’s greatest promise is its ability to make agents’ jobs easier and more productive. Just 49% of managers believe that remote workers are meeting productivity expectations today, which is 24% lower than in 2020.

Customer Service 59

Customer Service Contact Center Chatbots Analytics 59

Beyond Philosophy

MAY 6, 2023

” Often when customers feel this way about your product, service, or experience, they will recommend it to their friends and family—which is an excellent indication of engagement. To learn more about Beyond Philosophy’s Suite of Services Click here. Connect with Colin on LinkedIn HERE. Follow Colin on Twitter HERE.

Customer Engagement 147

Customer Engagement Engagement How To Fashion 147

CSM Magazine

MAY 18, 2023

For restaurants, bars, and other F&B outlets in Marriott-branded hotels, the SevenRooms platform offers a suite of tools to help drive incremental revenue, increase operational efficiencies, and offer exceptional guest experiences. To learn more about SevenRooms, please visit www.sevenrooms.com.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Beyond Philosophy

DECEMBER 8, 2023

Loyal customers intentionally choose your product or service because they have a genuine emotional connection with your brand. It’s a decision made almost unconsciously, and individuals might struggle to explain why they chose your product. Click here to learn more about Beyond Philosophy’s Suite of Services.

Loyalty 88

Loyalty Airlines Consulting Financial 88

Magellan Solutions

SEPTEMBER 11, 2023

AI scheduling solutions are here to help businesses save time and boost productivity. Hence, businesses maximize productivity by using AI-powered scheduling. Overall, AI scheduling tools make a great productivity partner. The AI capabilities of Meta Business Suite allow for instant updates. Uphold customer satisfaction.

Tools 98

Tools Social Media Healthcare Resources 98

CSM Magazine

DECEMBER 18, 2023

Input from Customers It may seem obvious, but a surprising number of businesses overhaul their products, services, or processes in a way that substantially impacts the customer without ever finding out whether this is something that is desired.

Innovation 52

Innovation Customer Focused How To Transportation 52