Remove privacy-and-cookies
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Unlocking the Power of CDP and Identity: A Replacement for Your DMP

Merkle

With third-party cookies on the way out and the subsequent sunsetting of DMPs by leading vendors, many organizations are looking for a new solution to address acquisition marketing use cases in a privacy-safe way. Data management platforms (DMPs) have traditionally served as the backbone of many organizations’ adtech strategy.

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How Can Identity Help B2B Marketers Build Better Experiences? (Vlog)

Merkle

Identity is a must for B2B organizations to best reach key buyers in a privacy-safe way. At the same time, lead generation efforts largely depended on third-party cookies, which are going away. Historically, organizations would manage lead generation efforts separately from their nurture, growth, and retention efforts.

B2B 98
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Live Chat Security For Higher Education [All You Need To Know]

Comm100

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look for vulnerable institutions to tap into a wealth of data and the numbers support this worrying trend. Why is security so important for higher education institutions?

Chatbots 190
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Amplify Customer Experience in Retail with Conversational AI

Lumoa

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI.

Retail 208
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Hero Digital and FullContact announce joint partnership

Hero Digital

Leading brands have embraced the end of the 3rd party cookie and the necessity to align to a more modern and responsible approach to identification and personalization. Leading brands have embraced the end of the 3rd party cookie and the necessity to align to a more modern and responsible approach to identification and personalization.

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4 Common Data Challenges and How to Overcome Them

Blake Morgan

But with technology advancements, privacy challenges, and cookie changes, it’s also never been harder to be in marketing and advertising than it is today, according to Bill Bruno, CEO of customer data company Celebrus. Customers’ digital cookies are being blocked, which means companies often don’t know who their customers are.

Data 59
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Top 5 Customer Service & CX Articles for Week of January 22, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Product quality is important – and so is the customer service and experience that goes along with it! Yes, I said that.