podcasts step-into-your-customers-shoes 
Customer Bliss
NOVEMBER 8, 2018
Do you put the needs of your customers first and focus on the value you provide them? Today, we’re replaying an episode that many of you enjoyed, featuring Francis Cordon , the first Chief Customer Officer at Rigor , a SaaS company. Focus on the Customer Value.
Storyminers
APRIL 12, 2021
When you’re called upon to lead, you simply step into new shoes and do it. Get rid of the idea that you have to be perfect the first time out, and your work life will be so much more comfortable. Your personal life too!). How do you structure your work days from waking up to going to sleep? This is easy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
AUGUST 16, 2018
Today, I present six critical questions you need to ask when implementing Customer Experience theory in your Customer Experience reality. When I left British Telecom to start my global Customer Experience consultancy, I remembered my dissatisfaction with the all-theory-no-practicality approach to business.
ShepHyken
APRIL 19, 2022
The Choreography of Customer Service. The 5 Core Concepts to Customer Service. Shep Hyken interviews Chris Lynam , Customer Service Expert and multi-franchise owner of Arthur Murray Dance Studios. They discuss how your organization can implement the five core concepts of good customer service.
Beyond Philosophy
DECEMBER 20, 2019
Customer emotions have a strong influence on your Customer Experience outcome. From our research in our global Customer Experience consultancy, we know that over 50 percent of experience is about how a customer feels. . Organizations don’t consider customer emotions enough.
Beyond Philosophy
NOVEMBER 11, 2021
Lately, my Customer Experiences have been lousy. At the beginning of the pandemic, I was more understanding when Customer Experiences weren’t great. The 5 Rules for improving the customer complaint process are: Read between the lines. Empower your people. Embrace customer complaints. Be fast, stupid.
BlueOcean
DECEMBER 13, 2022
Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program.
Expert insights. Personalized for you.
147 
Let's personalize your content