Comm100

APRIL 2, 2024

This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys. This proactive approach can uncover areas of dissatisfaction that might not be voluntarily reported, allowing for targeted improvements.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Magellan Solutions

AUGUST 6, 2023

AI tools for accountants can automate repetitive tasks, enhance fraud detection, enable predictive modeling, and simplify compliance procedures. Automation of Mundane Tasks AI can automate repetitive and time-consuming accounting tasks like consolidating accounts payable and accounts receivables, data entry , and bookkeeping.

Financial 98

Financial Tools Analytics Report 98

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Offer self-service functionalities through community and knowledge centers.

Report 91

Report Trends Customer Success Self Service 91

Magellan Solutions

APRIL 22, 2024

This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed. Content moderation is the lifeblood of any online platform, making it safe, compliant, and enjoyable for users. Reactive Moderation : Users report inappropriate content, which moderators then review.

Tools 52

Tools Tips Guidelines User Experience 52

BirdEye

FEBRUARY 15, 2024

Facebook’s share of online reviews took a steep dive to 1% in 2023, down from 23% in 2016, marking a drastic reduction in its importance as a review platform. Automated review responses Businesses increasingly engaged with their reviews, indicating a trend towards more active online reputation management.

Automotive 111

Automotive Healthcare Hospitality Retail 111

AWS Machine Learning

MARCH 4, 2024

It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation. It can navigate open-ended prompts, and novel scenarios with remarkable fluency, including task automation, hypothesis generation, and analysis of charts, graphs, and forecasts. with higher levels of intelligence.

Innovation 136

Innovation Travel Financial Exercises 136

Team Support

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Software 105

Software Omni-Channel Social Media Analytics 105

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. It offers email marketing automation.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. Provide avenues to solicit new online reviews.

Report 111

Report Management Comparison Feedback 111

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Customizability and flexibility : Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models.

Report 108

Report Effort Score Customer Centricity User Experience 108

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. Table of Contents What Is Customer Experience Automation (CXA)?

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

BirdEye

NOVEMBER 20, 2023

When looking for the best referral marketing software, there’re a few key qualities to keep in mind: Seamless integration: The software should easily work with your existing tools, like your CRM or email platform. User-friendly: The software should be intuitive and straightforward for both your team and customers to use.

Software 64

Software Marketing Multi-Channel e-support 64

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. Popular artificial intelligence technologies that sales leaders are looking to utilize in their businesses include automation, Generative AI, and machine learning to name a few. Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 91

Healthcare Government Innovation Training 91

CSM Magazine

MARCH 20, 2024

The Shift from Manual to Automated Processes For organizations that have always relied on manual cash flow analysis, shifting from manual to automated cash flow analysis can be difficult. However, more and more companies are using cash flow software to automate cash flow analysis, saving time and allowing for a more effective analysis.

Analysis 52

Analysis Software Comparison Report 52

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Software 111

Software Customer Success Innovation Report 111

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. The platform has a simple and user-friendly interface that does not require a coder’s brain to operate. Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Optimove

SEPTEMBER 29, 2023

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” Get your complimentary copy of the report here. Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization.

Marketing 78

Marketing Analytics Report ROI 78

CSM Magazine

APRIL 26, 2024

HubSpot is one of the top CRM platforms currently available on the market. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. HubSpot partners are experts in the platform. What is HubSpot CRM?

CRM 52

CRM Customer Relationship Management System Tips 52

Magellan Solutions

MARCH 19, 2024

Should platforms remove hate speech, misinformation, and explicit content? Automated moderation tools assist, but human oversight is still required for nuanced judgments. Automated Moderation – Technology automatically blocks certain bad words, phrases, or other violating content from being posted.

Social Media 52

Social Media Marketing Guidelines Advertising 52

SurveySparrow

APRIL 21, 2024

Businesses looking to automate repetitive tasks Workflow automation Starts at $19.99/month Businesses looking to foster relationships via email campaigns Email marketing and automation Starts at $4.59/month Businesses looking to automate repetitive tasks Workflow automation Starts at $19.99/month

Tools 52

Tools Ecommerce Survey Analysis 52

Thematic

APRIL 3, 2024

Leverage Text Analysis Tools: Consider using text analytics tools to automate sentiment analysis and identify recurring themes in open-ended customer feedback. The SurveyMonkey reports in Salesforce are really useful and allow for NPS visibility across all teams and departments. Focus on Actionable Insights: Stay aware of the data.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. I’m sure this is something you should have in mind before choosing the right feedback management platform. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement.

Tools 52

Tools Feedback Analysis Analytics 52

Blueshift

APRIL 7, 2023

We’re pleased to announce that Blueshift was named a Leader in G2 ’s Spring 2023 report in the Marketing Automation , Customer Data Platform (CDP) , and Mobile Marketing categories. Our Leader ranking is based on receiving high customer satisfaction scores and having a large market presence.

Marketing 98

Marketing Customer Satisfaction Report Feedback 98

BirdEye

NOVEMBER 15, 2023

And the first step is to decide which platforms you’ll focus on. Here are 12 top platforms every retail business should consider. And since a staggering 93% of global online activity happens on Google, high visibility on this platform is invaluable. The challenge is that reviews don’t just magically appear. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. Here are our top three takeaways from the Gartner report. According to Gartner: .

Customer Success 105

Customer Success Management Marketing Analytics 105

Circular Edge

DECEMBER 13, 2023

What's New & Exciting in the Latest JD Edwards E1 Release 24 JD Edwards EnterpriseOne Release 24 has just been announced, bringing powerful automation capabilities, reporting and productivity tools and enhancements that promise smoother operations, enhanced user journeys and seamless integrations. which supports Applications 9.2

Analysis 52

Analysis Government Innovation Tools 52

Circular Edge

DECEMBER 13, 2023

What’s New & Exciting in the Latest JD Edwards E1 Release 24 JD Edwards EnterpriseOne Release 24 has just been announced, bringing powerful automation capabilities, reporting and productivity tools and enhancements that promise smoother operations, enhanced user journeys and seamless integrations.

Analysis 52

Analysis Government Innovation Tools 52

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. MoveWorks implemented journey orchestration using the Gainsight platform to send personalized, automated emails at scale. Automated Reminders. Robust Reporting. Generative AI.

Customer Retention 52

Customer Retention Self Service Omni-Channel Customer Success 52

BirdEye

JULY 19, 2023

That’s where Carfax reports come in. These reports reveal a vehicle’s history without the previous owners’ personal information. Below is our handy Carfax review guide to help your dealership make the most of this powerful platform. Carfax reports provide a wealth of information. Table of contents What is Carfax?

Sales 98

Sales Report Automotive Competitive Advantage 98

CSM Magazine

JANUARY 22, 2024

To address these challenges, many businesses rely on software as a service (SaaS) platforms that offer customer service solutions, such as chatbots, ticketing systems, live chat, knowledge bases, feedback tools, and more. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

2020 Research

AUGUST 4, 2023

If your project is quick-turn and relatively straightforward (much like a grilled cheese sandwich), you may want to consider using a digital research platform. Methodify , Sago’s automated quant research platform, is a self-serve option that allows you to do more research in less time with quick-turn, repeatable solutions.

Analysis 98

Analysis Consulting Groups Survey 98

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? So, let’s start exploring.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

CSM Magazine

DECEMBER 15, 2023

Understanding B2B E-Commerce Solutions B2B e-commerce solutions provide a digital platform for businesses to conduct transactions, manage inventory, and streamline procurement processes online. Additionally, automated payment solutions contribute to faster order processing, improving cash flow for uniform providers.

B2B 52

B2B Trends Financial System 52

BirdEye

SEPTEMBER 14, 2023

Small businesses adopt AI for automating tedious work, analyzing consumer data, improving customer experiences, optimizing marketing efforts, and more. Or it can assemble marketing data and reporting. Birdeye’s AI-powered Review platform is a boon for small businesses like yours to manage reputation.

Tools 111

Tools Strategy Chatbots Analysis 111