people 
InMoment XI
DECEMBER 1, 2022
With the right intelligence, businesses can empower the right people to take transformative, informed action in the most effective ways and drive value across four key areas: acquisition, retention , cross-sell & upsell, and cost reduction. Forrester Customer Feedback Wave.
Customer Bliss
AUGUST 30, 2021
Find & Hire People Who Align With Your Company Values. The power of what Indra Nooyi does, and the power of all beloved companies , is that they find people whose upbringing and values align to what they want their company to stand for. Hire People Who Will Make Your Company Unforgettable: A Case Study. Click To Tweet.
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Kerry Bodine
AUGUST 18, 2021
First: How is making people cry supposed to increase diversity? (I Second: How is making people cry supposed to improve the quality of design work? Here’s why that’s important: Even super smart, super talented people have bad ideas. Beat up ideas, not people. So, getting them to criticize each other was the solution???
TechSee
SEPTEMBER 28, 2023
What would it take to make people want Generative AI? Do people know what Generative AI is? However, only 7% of people use it daily, rising to 12% weekly. Why are people concerned about Generative AI? At a high level, people are concerned about data privacy, safety, and reliability. And the results were surprising.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
With over 317 million people in the U.S., People prefer to learn in their native language, so localizing eLearning helps truly engage learners and gives them that much-needed sense of inclusion. translates to “are you lactating?” Can you imagine what a straight translation might do to your course? and over 6.7
Experience Matters
AUGUST 29, 2017
consumer benchmark study, we asked a number of questions about people’s attitudes, employee behaviors, and company loyalty. As you can see in the chart below, people who believe that they lead Read More. It turns out that it has a pretty significant impact in both of these areas. In our latest U.S.
Uniphore
JANUARY 13, 2022
As part of our ongoing “Life at Uniphore” series, we interviewed Andrew Dahlkemper, Uniphore’s new Chief People Officer. When we create a positive work environment, we put our people in the right “space” to do their best and most fulfilling work.”. You can learn a lot from people by listening with curiosity.
Speaker: Nate Brown, Co-Founder, CX Accelerator
Two employee experience metrics and accompanying philosophies that will offer real insight to the hearts and minds of your people. How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard. January 29th, 2019, 12:30PM PST, 3:30PM EST, 7:30PM GMT
Advertiser: ZoomInfo
With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy. What should these relationships look like?
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
This is going to be an excellent discussion full of insight from the people who understand growing a community from the ground up. The lessons they have learned and the advice they would give companies on the same journey. Knowing the right time to launch an advocacy program. Save your spot!
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
High quality leaders are as diverse as people – a paradox, the more diverse the leaders, the higher the quality of leadership across the board in all endeavors. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
Today's work culture requires giving people the ability to control when and where they participate in their professional development. In this session, we will learn about three different types of drip delivery platforms.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.
Advertiser: ZoomInfo
Good people are the foundation of any organization. That means placing the right people in the right roles can be the difference between your business growing or stagnating — and the competition is getting fierce.
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