QUI TAKEAWAY: As their leader, the emotional well-being of your employees should prioritize the financial health of your business. Your employees don’t care how big your business is. They only care how big you care about them. So, CARE BIG for your people.
First CARE for your people.
COMMUNICATE openly, transparently, interactively, frequently, and continuously any information that your people need and want to know. Listen empathetically to the people’s concerns, questions, and complaints. Express compassion with your recommendations and encouragement.
APPRECIATE the important roles and responsibilities of your people.
RECOGNIZE and offer accolades for your people’s individual accomplishments and acts of service to colleagues or customers.
EMPOWER people to make the right decisions for themselves, their colleagues, customers, and your business.
Then, be Magnificently Boring to CARE. Consistently CARE for your people so repetitively that you feel it is boring, but to every person, you are Magnificent! They have an emotional connection with you. The more emotional the connections, the more memorable the experiences, and the more loyal your people are. Consistency builds trust. Trust builds relationships. Relationships build loyalty. Loyalty builds your business. CARE Magnificently!
When you CARE Magnificently for your people, they will be encouraged, enthused, inspired, and empowered to develop themselves. Their emotional well-being will balance with their work to enrich their lives. Not work-life balance, but real life balance.
#employeeengagement #employeeexperience
BILL QUISENG | Deliver the World's Best Customer Experience 