Clarivate

SEPTEMBER 15, 2022

Writing a great research paper is easier when you have a timely and focused topic. Our latest Global Research Report on ocean health by the Institute for Scientific Information (ISI) identifies compelling insights that can be explored for your next research paper. You will write a better paper if you care about the topic.

Comparison 59

Comparison Tips Report Resources 59

BirdEye

JUNE 10, 2021

In the past, businesses tried to motivate more customers to spread the word about their products and services through pen and paper referral programs. Back then, we were using a pen and paper system. Word of mouth has always been an effective channel for attracting new customers and building brand awareness.

System 98

System Return on Investment Tips Software 98

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. At the center of the paper is the idea that we need to refocus our energies on outcomes.

Engagement 96

Engagement Customer Centricity How To Culture 96

Optimove

APRIL 22, 2021

With the declared goal to “Do Something Creative Every Day,” Paper Source is committed to offering inspiration and innovation to their customers as they celebrate life’s special moments, both big and small. It required retailers like Paper Source to adapt their marketing practices at breakneck speed constantly.

Ecommerce 52

Ecommerce CRM Retail Loyalty Programs 52

CSM Magazine

MAY 19, 2022

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

Government 52

Government Industry Communication Technology 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Optimove

MAY 25, 2020

The post Paper Source appeared first on Optimove.

Customers 52

Customers 52

CSM Magazine

NOVEMBER 2, 2020

Dealing with research papers is an integral part of academic writing. Creating a comprehensive research paper requires superb writing skills, practice, and expertise. The main goal of a research paper is to create comprehensive research on this or that theme. You are expected to work on your research paper for a few weeks.

Tips 52

Tips Knowledge Base How To 52

mopinion

SEPTEMBER 11, 2018

The post New White Paper: A Digital Feedback-Fueled Approach to Personalisation appeared first on Mopinion. Being able to provide a personalised experience, however, still proves to be a real challenge for many digital marketers. The good news is, there […].

Feedback 76

Feedback Customer Satisfaction Meeting Interaction 76

CSM Magazine

JUNE 4, 2020

Here are some of the reasons why organising and having access to your businesses paper trails will help mitigate business risk. Organisations must have a clear and detailed paper trail of any large investments which may look suspicious to outside parties looking in. Investment opportunities.

Banking 52

Banking System Data Consumers 52

Heart of the Customer

MARCH 28, 2018

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

ROI 60

ROI Customer Centricity Culture Metrics 60

Sampson Lee

DECEMBER 11, 2019

The two-ply toilet paper of Starbucks I’ve been asked how I define customer-centricity and had no clue until I discovered the definition given by Joseph Michelli, chief experience officer […]. In my opinion, customer-centricity has three limitations: 1. It is exclusive to service-focused/related brands. It has perplexing definitions.

Customer Success 55

Customer Success Customer Centricity Customers Brands 55

CustomerGauge

APRIL 5, 2017

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge. Introducing Next-Generation Net Promoter® It’s time to shake up the status quo and forge a new path in the Net Promoter Score® narrative.

Net Promoter Score 60

Net Promoter Score NPS Industry 60

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 200

Customer Retention Tips Loyalty Customers 200

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 200

Customer Retention Tips Loyalty Customers 200

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

Customer Retention 200

Customer Retention Tips Loyalty Customers 200

NobelBiz

AUGUST 21, 2020

The post VIDEO: My First Paper Route Was at the Other End of Town appeared first on NobelBiz®. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

Video 52

Video Call Center Customers 52

Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. You can download the free white paper here. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Competing on Analytics.

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

Forrester's Customer Insights

DECEMBER 23, 2022

Historical data collected during the pandemic might suggest UK consumers buy their annual supply of toilet paper and pasta in March. Today that information remains in companies’ insights and marketing databases alongside data that predicts buyer behaviours. The same applies to B2B data both in terms of areas where sales grew and declined.

B2B 26

B2B Trends Sales Marketing 26

InMoment XI

APRIL 26, 2022

Paper Surveys. Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys.

Survey 260

Survey Customer Experience Fashion Groups 260

mopinion

OCTOBER 23, 2017

The post New White Paper: How to Boost your Retail Website with Online Feedback appeared first on Mopinion. Consumers are not only (increasingly) picking up their mobile phones to shop online, but they’re also looking for a more interactive experience with the brand, accompanied by a smooth purchasing process.

Retail 76

Retail Feedback How To Customer Journeys 76

InMoment XI

OCTOBER 10, 2022

WHITE PAPER. Download the White Paper. Understanding survey statistics and trends can help you get the best possible feedback from your customers, which can help you grow your business. Customer feedback can help improve your processes, decide on new features or products, and ultimately boost customer happiness.

Net Promoter Score 490

Net Promoter Score Survey NPS B2C 490

Beyond Philosophy

MAY 11, 2016

Boardrooms across the world are shuddering as the Panama Papers are put online, allowing both employees and Customers to view their integrity – or lack of it! This latest round of Panama papers revelations is not good for consumer perception of the brands and now they can read them for themselves online. million) in U.K

Healthcare 60

Healthcare Consulting Consumers System 60

IntouchInsight

APRIL 12, 2018

There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and connected, consumers are empowered in their purchase decisions and expect consistent, high-value experiences.

How To 120

How To Trends Connections Consumers 120

My Customer

MARCH 8, 2023

One of our listeners, Clive Hearst, is in a pickle. Hearst wrote to us asking whether he should invest in an MBA. In other words, Hearst is. 8th Mar 2023 By Colin Shaw Founder & CEO

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My Customer

MARCH 8, 2023

One of our listeners, Clive Hearst, is in a pickle. Hearst wrote to us asking whether he should invest in an MBA. In other words, Hearst is. 8th Mar 2023 By Colin Shaw Founder & CEO

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Clarivate

NOVEMBER 15, 2023

We start with the creation of a new preliminary list each year based on our citation data from the papers published from the previous 11-year rolling window. We exclude papers which reveal an excessive level of self-citation for the field of research – our paper outlines how we determine How much is too much ?

Policies 130

Policies Analysis Exercises Groups 130

Confirmit

JULY 7, 2017

This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. Voice of the Customer White Papers. It provides the top reasons for gathering feedback, and details 5 ways to share customer feedback to maximize value.

Contact Center 40

Contact Center Course Metrics Customer relationships 40

InMoment XI

AUGUST 8, 2023

To learn more about what makes a great survey and how to combat survey fatigue, we’ve put together a framework in this new paper, Transactional Customer Experience Survey Best Practices. Download for free today!

Survey 580

Survey Net Promoter Score Customer Service Representative Tips 580

Maru/HUB

MARCH 14, 2018

Find out how to grow your Customer Experience strategy from a caterpillar to a butterfly with our new paper on Transformational Customer Experience. Interested in this paper? The post New Paper! Here’s a few more resources you might find useful: How to begin making Customer Experience everyone’s business.

Customer Experience 40

Customer Experience Resources Customer Insights Customers 40