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How Virtuous Acts Bring Our Team Together

Centercode

The enormous stress of 2020 has made it all too easy to focus on what we don’t have: parties with friends and family, the ability to travel, some of our favorite holiday traditions…I’ll stop there before I start crying. but because it often overlaps with our other values. Being Resilient.

Travel 98
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How Our Remote Team Stays Aligned With Town Hall Meetings

Help Scout

Remote team meetings keep virtual teams aligned. Here’s how our whole-company virtual meetings keep our team rowing in the same direction. Read the full article

Meeting 52
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The State of CX Teams: 5 Learnings From Our Peer Survey

GetFeedback

We surveyed 180 CX professionals to dig into challenges, opportunities, and the state of CX teams.

Survey 221
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COVID-19 Protocol UPDATE: How Our Jamaica Team is Operating Safely

Advantage Communications

During the pandemic, our number one priority has been to ensure the safety of our team and the seamless operations of our contact centers for our clients. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredible opportunities. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!

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A message from our CEO: Covid-19 - Taking care of our teams and customers

Confirmit

As the Covid-19 virus continues to spread, I wanted to share an update with our customers, partners and the wider Confirmit community. To that end, we are encouraging and enabling our teams to work from home, so you may find face-to-face meetings, events and workshops taking place virtually instead.

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Centercode’s Passion for Supporting the CV Industry and Our Team

Centercode

It’s our mission here at Centercode to make technology easier to use and more accessible for everyday people. Read on to see the ways that the Centercode team showcases its passion for building better products. Our Customers. We’re passionate about helping beta teams shift left. The CV Industry.

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Marketing-Led Post-COVID-19 Growth Strategies

Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. However, there’s no team better suited to lead that charge than the marketing department. Strategically aligning your systems and teams.

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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Every go-to-market team knows the frustrations that come from a drawn-out sales process. Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention Larger buying committees.

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16 Go-to-Market Plays for Your Entire Sales Funnel

Nurturing leads through your sales funnel is a daunting task for many business development teams, especially at the scale required to achieve lofty growth goals. That’s why we’ve gathered some of the best go-to-market plays from our own B2B sales and marketing pros and packaged them here for you.

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Your Guide to Using Conversational Marketing to Drive Demand Generation

Conversations have always been at the heart of our most authentic relationships. Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue.

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How To Migrate Your Contact Center To A Cloud-Based Solution in 10 Minutes

Our team can take care of you! A cloud-based contact center is smart, flexible, and scalable. Plus, it means agents can work remotely. It’s simple and involves a few steps that take less than 10 minutes each. Check out the eBook to learn more.

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The Better Way to Onboard Customers

Speaker: Skilljar Experts

Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you. What we've learned and how we're constantly improving our onboarding program.

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100 Pipeline Plays: The Modern Sales Playbook

Use our proven data-driven plays to grow your pipeline and crush your revenue targets. Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. Sell more with proven templates - Customize our winning email and script templates and add them to your workflows for more wins.

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How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment.