Lithium

DECEMBER 6, 2022

Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Community ROI: Embracing Humanity’s Desire to Help why would any customer spend their valuable time and resources answering strangers' questions on an online forum?For Webinars & Events Some event areas are limited to Khoros customers only. Publishing.

Social Media 52

Social Media Roadmap Trends Hospitality 52

ClientSuccess

OCTOBER 10, 2017

Customer success, like any other department, is dependent on metrics. Customer success managers (CSMs) and leaders rely on these metrics to ensure they’re delivering the best possible experience to customers, and to determine repeatable workflows. Metrics help separate process that are working from processes that need more fine-tuning.

Metrics 40

Metrics How To Effort Score Customer Success 40

Totango

JANUARY 7, 2020

Such goals need to be specific and might include the time taken to meet implementation timelines, the percentage of license utilization, and other metrics to ensure the organization delivers a great experience for new customers. However, you should never stop offering them more instruction on achieving maximum value.

How To 72

How To Roadmap Meeting Customers 72

Gainsight

OCTOBER 30, 2018

Churn is one of the most important metrics in a recurring revenue business. Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies.

ROI 61

ROI Customer Retention Social Media Roadmap 61

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. Companies must differentiate themselves by ensuring the customers realize value and prove ROI. Use those as guiding metrics to shape your goals but keep in mind that every company has a unique path to success.

Case Study 40

Case Study Roadmap Customer Success ROI 40

ChurnZero

AUGUST 30, 2019

We believe that now more than ever it’s imperative that corporate leaders set a high standard in their commitment to Customer Success, and this one metric (churn) is essential to any growing SaaS organization. Upcoming Webinar. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Meet productivity metrics and quality standards in client engagement.

Customer Success 10

Customer Success Roadmap ROI Customers 10

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7

Strategy 52

Strategy Marketing Advertising Airlines 52

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. What types of metrics should this role be responsible for. Upcoming Webinar.

NPS 40

NPS Customer Success Effort Score Sales 40

ClientSuccess

AUGUST 27, 2019

Another aspect we must remember is the ROI being derived from our product or services. . Coupled with the overall customer experience, it makes sense to implement a customer health program and look at the key metrics that drive a customer’s success. Join networks, read blogs, attend webinars, and participate in your local meetups. .

Software 40

Software Customer Success Culture Customers 40

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

Thematic

MARCH 29, 2020

What stakeholders are involved in product decisions, what metrics are they responsible for, and what data (such as churn, growth, or operational costs) do they use to make decisions? How will you tie customer feedback to those metrics and data sources? This is an equivalent of a vanity metric in product analytics. And how often?

Feedback 111

Feedback How To Analysis e-support 111

CSM Practice

DECEMBER 4, 2020

Now most companies have a health score; Most customer success teams develop a health score and I talk a lot about it in my podcasts and webinars that I do throughout the year, how a customer health score in its designation is a very internal type metric. Is my customer healthy? Chris Singh: Yeah, no absolutely.

How To 69

How To NPS Customers Customer Success 69

Qualtrics

SEPTEMBER 24, 2019

A CX maturity model is a roadmap to help guide you as you navigate through the 6 core competencies of CX. You’ll start to combine X- and O-data to enable advanced analytics and ROI measurement.”. It also actively uses CX metrics to measure progress in raising customer loyalty and the impact on the business. Watch the Webinar.

Roadmap 20

Roadmap Metrics Measurement Government 20

Pointillist

JULY 25, 2018

Success Metrics for the Team Champion – It is important for the champion to understand thoroughly the value of customer journey analytics as an analytics platform and believe that the regular users have built proficiency to use the platform meaningfully on a regular basis. and delivers meaningful ROI.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Alida

NOVEMBER 8, 2017

Having a clear goal and defining success metrics allows each department to identify how they can contribute. What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Absolutely.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Free social media calendar template Make a copy for your use Measure success Track social media marketing metrics such as engagement, click-through, and conversions.

Social Media 93

Social Media How To Infographics Video 93