Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch.

Customer Success 52

Customer Success Conference B2B Customers 52

Solvvy

APRIL 11, 2022

In a recent webinar , Aly Klidies , Marketing Manager at Solvvy, talks with Customer Experience Designer and Master De-escalation Instructor, Myra Golden , to discuss how customer service agents can bring down the temperature during tense conversations when customers’ feelings are running high. So how can we de-escalate angry customers?

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

NICE inContact

APRIL 2, 2018

It’s been a programming staple that has evolved from in-app functions to external libraries, to web services. Learn more about how to use CCaaS webservices: Webinar: Accelerate CX Innovation with an Open Development Platform. If you are a software developer then you’re familiar with the adage “code once, use everywhere”.

Innovation 137

Innovation Competitive Advantage Contact Center Omni-Channel 137

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Customer Retention 59

Customer Retention Customer Success Loyalty Software 59

Think Customers

JANUARY 10, 2024

“We’re definitely going to see AI augmenting capabilities, skills, what people can do, improve productivity, and reduce effort in the customer journey,” said James Bednar, vice president, head of product innovation, TTEC, during a recent LinkedIn webinar, “AI Mythbusters for CX.” It all starts with data,” Bednar said.

Contact Center 52

Contact Center Analytics Healthcare Banking 52

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. We have more information in our Resource Library. You can also subscribe to our email newsletter to be the first to get our insights on product experience strategies and access to events, webinars, articles, ebooks, and more!

Resources 52

Resources Roadmap eBook Analytics 52

Gainsight

JANUARY 4, 2023

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. You can also join our community or find out about our events , webinars, articles, and ebooks in our Resource Library.

Resources 52

Resources Customer Success eBook Healthcare 52

Optimove

OCTOBER 22, 2020

Realtime Marketing for Gaming Webinar. The post Gaming Library mo appeared first on Optimove. Your browser does not support the video tag. Your browser does not support the video tag. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. Customer Success Stories.

eBook 40

eBook Sports Video CRM 40

Optimove

OCTOBER 22, 2020

Realtime Marketing for Gaming Webinar. The post Retail Library bo appeared first on Optimove. Your browser does not support the video tag. Your browser does not support the video tag. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. Customer Success Stories.

Retail 40

Retail eBook Sports Video 40

AWS Machine Learning

AUGUST 18, 2022

We’re thrilled to announce new features in the SageMaker training portfolio that make running PyTorch at scale even easier and more accessible: PyTorch Lightning can now be integrated to SageMaker’s distributed data parallel library with only one-line of code change. Run PyTorch Lightning with the SageMaker distributed training library.

Training 76

Training Data Software Case Study 76

Optimove

OCTOBER 22, 2020

Realtime Marketing for Gaming Webinar. The post Retail Library bo appeared first on Optimove. Your browser does not support the video tag. Your browser does not support the video tag. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. Customer Success Stories.

Retail 40

Retail eBook Sports Video 40

Optimove

OCTOBER 22, 2020

Realtime Marketing for Gaming Webinar. The post Gaming Library mo appeared first on Optimove. Your browser does not support the video tag. Your browser does not support the video tag. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. Customer Success Stories.

eBook 40

eBook Sports Video CRM 40

Myra Golden

AUGUST 1, 2016

Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate. Instant on-demand access to our library of archived webinars. Watch this 7-minute video here. Myra Golden’s Full Access.

How To 61

How To Exercises Training Course 61

Team Support

JUNE 3, 2020

On the fourth Wednesday of each month, TeamSupport product specialists host a 30-minute live webinar demonstrating the various features of the platform. We regularly produce relevant thought-leadership content in the form of this blog, editorial articles, white papers, e-books, and webinars. TeamSupport University: Never stop learning!

Resources 64

Resources e-support Self Service Knowledge Base 64

Totango

JULY 22, 2022

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. . Stay Top-of-Mind with Totango.

Communication 100

Communication NPS Case Study Metrics 100

ClientSuccess

JANUARY 19, 2022

From answer templates to customer questions to tips on navigating contract revisions, this playbook may well become the most used in your CSM library. Webinar: Designing the Playbooks to Power Your Customer Journey. Ready to learn more? Check out these related ClientSuccess resources: . Toolkit: Customer Onboarding Toolkit.

eBook 77

eBook Resources Tips Metrics 77

Comm100

JUNE 30, 2016

Customer Service Training Library by BLR Training Today. BLR Training Today offers online education programs for both supervisors and employees in a comprehensive training library. The Training Today library also allows supervisors to monitor employee progress on courses and to print out certificate awards. Audience: All levels.

Customer Service Training 139

Customer Service Training Course Training Customer Service 139

Dapresy

APRIL 8, 2020

With the aim of gearing you up with knowledge, we’ve prepared a series of webinar sessions deep-diving into different skills and Dapresy features. In this webinar, Claire Sporton, SVP CX Innovation at Confirmit will share the results of the research, and highlight ways for insights professionals to really make their mark.

Comparison 87

Comparison Analysis Report Data 87

Lithium

AUGUST 24, 2022

Second, if a team member leaves the team and takes the main password or access with them, your content library is now up a creek without a paddle. Lastly, suppose a new event or random social happening is going on, and your team needs a post out yesterday with a simple native draft library. Khoros Marketing Deep Dive Webinar.

Marketing 52

Marketing Social Media Video Entertainment 52

ClientSuccess

NOVEMBER 2, 2021

Your success story library should be diverse (both in different types of customers and the solutions they use) to address any question a customer or prospect would bring to the table. In addition, customers can refer new prospects to your team to help build your pipeline. . eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 59

Marketing Case Study eBook Study 59

AWS Machine Learning

APRIL 3, 2024

This notebook performs the following steps: Install the packages and libraries required for this solution. She speaks at internal and external conferences such AWS re:Invent, Women in Manufacturing West, YouTube webinars, and GHC 23. On the Run menu, choose Run All Cells to run the code in this notebook.

Policies 99

Policies Examples Ecommerce User Experience 99

BirdEye

MARCH 11, 2024

Here are some ways modern businesses use hashtags in their marketing strategy: To start a brand and unique campaign hashtags To join trending industry hashtags During events and promotions For community building and engagement To increase their content or product reach Organize their content library Let’s explore them in detail: 1.

Social Media 72

Social Media Trends Analytics Connections 72

Gainsight

JULY 12, 2022

With so many leaders prioritizing efficiency, it wasn’t surprising that our recent Catapult webinar covered how Gainsight customer, NAVEX , effectively scaled its customer success program through digital-led segmentation. . Get more tips for driving durable growth through customer success by subscribing to the Catapult webinar series. .

Customer Success 59

Customer Success Self Service Data Touchpoint 59

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. Bot Sensitivity: When a visitor asks a bot a question, it will calculate a Matching Score in real-time for every intent in its library. AI and Bots: Are you ready?

Chatbots 132

Chatbots Technology Social Media Examples 132

Myra Golden

AUGUST 1, 2016

Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate. Instant on-demand access to our library of archived webinars. Watch this 7-minute video here. Myra Golden’s Full Access.

How To 40

How To Exercises Training Course 40

Chadwick Martin Bailey

DECEMBER 4, 2020

There’s a number of factors that set up the streaming service to win from the start, from the timing of COVID-19 and the subsequent increase in streaming to the library of solid classics and originals not just drawing in but retaining subscribers. Another huge deciding factor is obviously the content libraries. Just ask!).

Entertainment 52

Entertainment Conference Consumers Resources 52

Gainsight

FEBRUARY 23, 2021

You may have recently heard about the importance of Net Dollar Retention from Nick’s blog post earlier in the month , as well as the webinar we did with Bessemer Venture Partners. The blog post and webinar were more focused on why Net Dollar Retention is so important. But how do we go about improving it?

Metrics 64

Metrics Groups ROI Feedback 64

Amity

SEPTEMBER 14, 2017

In order to support Amity’s extensive email placeholders and signatures library, we’ve added new team member properties. New JavaScript Library Methods in Activity Tracking API. to capture participation in online meetings and webinars. Team Member Properties. Integrate your Amity account with Zoom.us

CRM 61

CRM Course Metrics Customer Journeys 61

Totango

JANUARY 19, 2022

You can also find plenty of resources – including Totango’s library of articles , guides and webinars – to help you gain a better understanding of the CS industry. . There are also tons of Slack channels, social media communities and blogs to help connect you to leaders in the space.

Tips 102

Tips Customer Success Management Social Media 102

PeopleMetrics

JANUARY 24, 2022

our weekly webinar on all things CX, with our first one on Tuesday, February 1 st at 12 noon (EST). To learn more about the world of customer experience, keep exploring with our library of resources: Best Practices for Developing a Customer Experience Strategy. High-impact customers will be a regular topic on PeopleMetrics LIVE! ,

Trends 90

Trends Self Service B2B Roadmap 90

CX Accelerator

OCTOBER 21, 2019

The ability to source and find relevant articles, webinars, and resources in real-time. For less than $10 each month, you can secure a pro account, granting you access to a library of stock photography, thousands of design templates, and the option to store your brand colors and fonts. Three of my favorite benefits?

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

ChurnZero

FEBRUARY 17, 2021

Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. Last year TSIA responded to over 3,000 inquiries from members.

Resources 78

Resources Customer Success Tips Analytics 78

Experience Investigators by 360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. LinkedIn Learning hosts a vast library of video courses of all kinds from experts across an array of industries and topics. Those who continue to focus on their own education also understand the world is changing at an incredibly rapid pace.

Course 173

Course Video Training e-support 173

SurveySparrow

AUGUST 28, 2023

5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. Video Tutorials : Create a library of short video tutorials that users can access whenever they need help. Tailor webinar topics to meet these demands.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. Bot Sensitivity: When a visitor asks a bot a question, it will calculate a Matching Score in real-time for every intent in its library. AI and Bots: Are you ready?

Chatbots 100

Chatbots Technology Social Media Examples 100