lets-talk 
CX Journey
JULY 28, 2016
Image courtesy of Shep Hyken What happens when Shep Hyken invites me to talk about customer experience? Shep and I could talk customer experience all day. After we finished talking about the Sins, we moved on to what is probably my favorite topic and tool when it comes to the customer experience transformation: journey maps.
SAP Customer Experience
MARCH 16, 2022
Let’s talk about the taboo. The sales cycle. Over the years, the sales cycle has gone through some drastic changes. Gone are the days where going door to door or picking up the phone once or twice were enough to get the job done. Some flowers and a nice bottle.
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Optimove
OCTOBER 1, 2020
Let’s take a more in-depth look at it. For example, let’s take a campaign in which you want to offer some sort of promotion to your customers. The post The Beauty of Customer Segmentation, Part 3/3: Let Your Customer Segmentation Model Do the Talking appeared first on Optimove.
C3Centricity
JANUARY 16, 2024
Everyone is talking about the importance of customer centricity. Let me explain. But there is a big difference between talking about putting the customer first and doing so. Why Traditional CX is Letting You Down Without You Even Knowing It! The World Has Changed. But they should be actioning quantum customer centricity!
InMoment XI
JANUARY 12, 2023
Letting Customers Tell Success Stories. I can speak from experience when I say that letting customers do the success storytelling is an amazingly powerful way to build lifetime value with them. If there’s one thing I loved doing when I was on the client side as a CX program owner, it was telling stories.
Experience Investigators by 360Connext
DECEMBER 12, 2023
Let’s strategize for the upcoming year, dream big, and map out how to make those customer dreams come true. As we close out this year, let’s take a moment to rejoice in our shared progress in the customer experience realm. Let’s talk! You, our listeners, are the true catalysts of change.
InMoment XI
JANUARY 14, 2020
Let me just qualify something here before I get started: I have good kids. of the time, and all you parents out there know what I’m talking about. Really good kids, in fact. Kids that make me proud 98.7% of the time. But then there’s the other 1.3% Yep, that’s where we begin today… My. View Article.
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