Thematic

JULY 11, 2022

One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. It enables you to find rich, useful insights quickly, and organizes your data so that you can easily see context. What's a theme?

Analysis 77

Analysis Roadmap Banking NPS 77

Thematic

APRIL 3, 2024

By using their feedback to improve customer experience for all. Use a Voice of the Customer (VoC) program to get a clear understanding of what they really want and expect from your business. Use a Voice of the Customer (VoC) program to get a clear understanding of what they really want and expect from your business.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

SurveySparrow

JANUARY 30, 2024

Businesses and researchers are faced with an overwhelming amount of data. But here’s the problem: how do you decipher this data? How do you transform raw numbers and unstructured feedback into actionable insights? Well, that’s where qualitative vs quantitative data analysis comes into play. But not anymore!

Comparison 52

Comparison Analysis Trends Case Study 52

Thematic

DECEMBER 28, 2022

It's masses of valuable qualitative data. It’s noisy data! AI powered software automates the process, so you can easily see what matters. AI powered software automates the process, so you can easily see what matters. It's not like you can just read the good stuff.

Analytics 71

Analytics Software Feedback Management 71

Thematic

SEPTEMBER 6, 2023

The ultimate guide to using AI-driven insights for business growth More and more analysts are finally embracing using artificial intelligence. With it, they are becoming more effective in uncovering insights for their organization. Scale analysis : AI can handle large quantities of feedback effortlessly.

How To 71

How To Analysis Feedback Data 71

Thematic

JUNE 27, 2023

We have over 250,000 customers who use our products. An overwhelming amount of user feedback To contextualize Atlassian's experience, think of recurring qualitative feedback your company might receive. Our teams were desperate for the insights to effectively improve customer experiences.

Feedback 62

Feedback Effort Score Analysis Survey 62

BirdEye

JULY 24, 2023

Where to collect data for customer feedback analysis? Difference between insightful and non-insightful data Customer feedback analysis methods Benefits of effective feedback analysis What is the difference between customer and user feedback analysis? This data often needs to be more organized.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

SurveySparrow

OCTOBER 8, 2023

An AI survey tool is a sophisticated software application infused with artificial intelligence algorithms. It is designed to enhance the entire survey process, from questionnaire creation to data interpretation. But, why use them? That personal touch boosts response rates and gives super-accurate data!

Tools 52

Tools Survey Customer Experience Analysis 52

Thematic

SEPTEMBER 1, 2021

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Read on to learn how to use our powerful analytics for deeper customer insights. Chat analytics is the process of finding useful data points in chat conversations and support tickets.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

Thematic

JULY 19, 2022

You might be thinking of a human-like 'general AI', able to converse on any topic. Or you might be like me: imagining a practical AI that performs a specific task faster and more accurately than a human. But it’s a black box, and only brainy data scientists can tweak it to improve performance. No surprise here!

Feedback 71

Feedback Analytics Analysis How To 71

Thematic

SEPTEMBER 16, 2019

How do you identify common themes in customer responses — and turn that into actionable business insights? You could spend long hours sorting through walls of text, creating spreadsheets of themes and sentiments , and manually coding each open-ended question. Sentiment analysis is a similar form of qualitative data analysis.

Analysis 84

Analysis Software NPS Analytics 84

SurveySparrow

JULY 3, 2023

Welcome to the future of surveys, a world where AI (Artificial Intelligence) holds the reins! If you’ve been wondering how to revolutionize your data collection and interpretation, you’re at the right place. So sit back, and let’s dive into this world of AI-driven surveys.

Survey 52

Survey Analysis Analytics Data 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Company 52

Company Customer Experience Social Media Analysis 52

Thematic

NOVEMBER 28, 2019

Instead of coming up with multiple-choice questions about possible drivers, we used one simple rating question and two open-ended questions as the core of the survey, with the goal of finding nuggets of knowledge that we would otherwise miss. Do your stakeholders ever dismiss customer feedback insights or reports as anecdotal?

Report 100

Report Survey ROI Net Promoter Score 100

Thematic

JUNE 28, 2021

Extracting key insights from large datasets sounds daunting but it doesn’t have to be. With access to the right feedback analysis software , you’re hours away from having valuable and actionable insights to power your CX interventions. Once your data is in one place, the real job is to analyze it effectively.

Banking 62

Banking Competitive Advantage Feedback User Experience 62

Wootric CX Blog

SEPTEMBER 13, 2018

But AI-powered text and sentiment analysis may not be worth it for everyone. Using text and sentiment analytics, you can turn unstructured qualitative feedback, like NPS comments, into organized insight in a matter of minutes. . Text analysis takes qualitative customer comments and determines relevant themes.

Analytics 81

Analytics Tips ROI NPS 81

Confirmit

JANUARY 27, 2020

I was delighted to be invited by Confirmit to a dinner held at the superb Kerridge’s Bar & Grill, together with a number of insight agency leaders. The aim of the evening, apart from having an extremely enjoyable time, was to discuss the future of the customer insight industry. This is available on Amazon! )

Industry 52

Industry Social Media Analytics Customer Insights 52

Thematic

NOVEMBER 28, 2019

Instead of coming up with multiple-choice questions about possible drivers, we used one simple rating question and two open-ended questions as the core of the survey, with the goal of finding nuggets of knowledge that we would otherwise miss. Do your stakeholders ever dismiss customer feedback insights or reports as anecdotal?

Report 62

Report Survey ROI Net Promoter Score 62

SurveySparrow

JULY 6, 2023

Brands are leveraging AI, machine learning, and predictive analytics to create highly individualized experiences that anticipate customers’ needs and preferences. Retailers are optimizing their websites and applications to support voice search and voice-activated purchases, enabling customers to shop seamlessly using voice commands.

Retail 52

Retail Customer Experience Customer Journeys Effort Score 52

Thematic

JUNE 21, 2021

Microsoft Power BI and Tableau are both powerful business intelligence tools for data visualization. In this article we’ll reveal what data analysts really think about these two popular business intelligence tools. It’s self-declared mission is to “create a data-driven culture with business intelligence for all”.

Tools 62

Tools Data Analysis Analytics 62

SurveySensum

OCTOBER 11, 2023

Limited integration AskNicely has limitations when it comes to integrating with other software systems and tools, potentially hindering seamless data flow and workflow optimization. The cost of using AskNicely is relatively high, and for some, it does not offer the best value for their specific financial situation.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

Beyond Philosophy

JANUARY 12, 2023

Customer Experience is a mess; customers are not civil or patient, and everyone uses the COVID copout to explain their less-than-optimal experience. Carbone believes there will be a rise in distinctive qualitative research and design. People will go back to movies, back to theme parks, and back to travel.

Conference 78

Conference Travel Customer Satisfaction Effort Score 78

SurveySparrow

DECEMBER 18, 2023

Keeping healthcare information private is a top priority, especially when data is sensitive more than ever. Plus, the majority of healthcare data breaches happen online. HIPAA ensures the privacy and security of healthcare data. Top-Secret Health Data: Your health data is confidential, and HIPAA ensures it stays that way.

Tools 52

Tools Survey Data Healthcare 52

Thematic

NOVEMBER 29, 2018

Do you gather vast amounts of customer feedback but don’t quite know how to get actionable, meaningful insights from it? You know the ones, insights that would help to influence your customer experience and overall business strategy. What are actionable insights? Not all insights are actionable though.

Examples 70

Examples Feedback How To NPS 70

SurveySparrow

APRIL 28, 2023

For example, consumers may be more likely to purchase ice cream during the summer months or holiday-themed items during the corresponding holiday season. For example, a retailer may offer holiday-themed promotions or discounts during the Christmas season to capitalize on the increase in consumer spending.

Consumers 52

Consumers Advertising Social Media Culture 52

Eptica

APRIL 11, 2018

Date: Wednesday, April 11, 2018 Why brands need to capture deeper customer insight from unstructured data. However, most current Voice of the Customer (VoC) programs focus on structured data , from sources controlled by the company, such as feedback surveys sent out to consumers. Published on: April 11, 2018.

Net Promoter Score 50

Net Promoter Score Customer Insights Brands Data 50

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Look for a tool that provides robust data analytics and insights. Verify that the tool complies with data protection regulations.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

APRIL 5, 2022

SurveyMonkey is survey software that helps organizations gain insights into their audience. You can use it as a general-purpose software for conducting surveys and generating insights. . Let us explore their best features, pros, cons, and pricing factors in detail. . along with high-end data security measures.

Multi-Channel 52

Multi-Channel NPS Survey Feedback 52

SurveySensum

JULY 27, 2022

It explained the importance of delighting the customer and measuring the CES score to understand their ease of using your services and satisfaction. . You can launch the CES surveys immediately after a purchase or an interaction with the customer, or you can use them to examine the overall customer experience. Best features.

Effort Score 52

Effort Score Tools Multi-Channel Comparison 52

SurveySensum

NOVEMBER 23, 2023

Organizations can use their net promoter score to discuss problem areas, improve the experience of their customers, monitor loyalty trends, and grow revenue. NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. What is an NPS tool?

NPS 52

NPS Net Promoter Score Software Tools 52

Eptica

MARCH 7, 2018

That’s why they have invested heavily in Voice of the Customer (VoC) programs that seek to collect and act on customer insight. They are controlled by the company The whole feedback process is governed by the brand – from the channel they use to send the survey, to the questions asked. Share this page on: Tweet.

Survey 49

Survey Customer Success Return on Investment Social Media 49

Thematic

MARCH 4, 2019

This is a story of how instrumental Maui still was in creating Thematic, and how my co-founder Nathan Holmberg and I have commercialized AI research and built a SaaS company selling an AI solution over the past few years. Some people still use it, and some are even making money by using it.

Net Promoter Score 48

Net Promoter Score NPS Conference Technology 48

Amity

JULY 4, 2017

You can use any system to implement the strategies below. From outcome metrics, to usage data, to engagements – there’s a lot of data out there to indicate how healthy your customer truly is. It is possible to analyze Net Promoter Score data in spreadsheets but most SaaS companies find that cumbersome.

Net Promoter Score 66

Net Promoter Score Effort Score NPS How To 66

Thematic

SEPTEMBER 22, 2021

When we conduct research, need to explain changes in metrics or understand people's opinions, we always turn to qualitative data. But unfortunately, analyzing qualitative data is difficult. The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis.

Analysis 111

Analysis Data Feedback Analytics 111

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. In order for market research professionals to stay relevant and deliver world-class insights, they must keep up with the latest trends. Deliver connected insights that drive impact in your organization.

Conference 28

Conference Marketing Case Study Analytics 28

Thematic

JULY 24, 2023

Keen to understand the difference between qualitative vs quantitative data? There are many types of data out there! Understanding the best ways to use both qualitative and quantitative data can help you make better decisions and gain deeper insights. Skip to the end of the post here !

Data 62

Data Analysis Survey Measurement 62

Thematic

OCTOBER 10, 2019

How many hours have you spent sitting in front of Excel spreadsheets trying to find new insights from customer feedback? You know that asking open-ended survey questions gives you more actionable insights than asking your customers for just a numerical Net Promoter Score (NPS). By coding qualitative data.

Data 118

Data How To Analysis Net Promoter Score 118