Team Support

APRIL 12, 2024

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. One customer, POMS manufacturing , noted the rapid growth of its knowledge base after implementing TeamSupport: “Before TeamSupport, we had about 20-40 logins to our knowledge base per month.

Self Service 52

Self Service Knowledge Base Resources Technology 52

West Monroe

DECEMBER 14, 2022

Priorities have changed for manufacturers over the last calendar year. Uncertainty—both in the short term and long term—will require bold decision-making from industry leaders. Amid uncertainty, rising costs, and slowing demand – manufacturers are focused on cost reduction and driving operational efficiencies.

Industry 52

Industry Return on Investment Report Course 52

Team Support

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

Self Service 40

Self Service Multi-Channel Knowledge Base Strategy 40

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Food Manufacturing: 82%. Click here to download the current industry benchmarks. Airlines: 73%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

AWS Machine Learning

FEBRUARY 15, 2024

Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning. Due to the velocity of change in IT, customers in traditional industries are facing a dilemma of skillset.

Data 92

Data Effort Score Training Metrics 92

West Monroe

JUNE 13, 2022

This article was originally featured in the June/July 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. It’d be hard to blame today’s manufacturers for thinking short term. All Rights Reserved.

Government 90

Government Culture Industry Leadership 90

InMoment XI

NOVEMBER 18, 2021

Manufacturing Logistics Commodity Prices. Factor #1: Manufacturing. The manufacturing gap is not the only cause of the supply chain’s current state, but it’s certainly one of the most important. 3 Supply Chain Crisis Factors to Consider for the Customer Experience. Factor #2: Logistics. How Your Brand Can Respond.

Customer Experience 483

Customer Experience Guidelines Course Brands 483

West Monroe

DECEMBER 1, 2021

Manufacturing was hit hard in 2020 but responded well, leaving the door open for a 2021 full of growth and transformation.

Report 98

Report Consumers Industry 98

West Monroe

OCTOBER 19, 2023

Most manufacturers view themselves in the middle in terms of digital maturity. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Finally, many manufacturers have struggled to scale up new technology initiatives.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. Doug Laney Email A senior manager, David leads our Industry 4.0

Data 52

Data Leadership Innovation Analytics 52

Circular Edge

FEBRUARY 26, 2024

Quick Facts Industry Beverage Manufacturing Products JD Edwards EnterpriseOne 9.2, More Customer Success Stories Pharmaceutical operations transformation with oracle OCI atomIQ Read more Emser Tiles Leveraging JD Edwards EnterpriseOne MAF for Operational Excellence Read more Beverage Manufacturing Engaged with JDE Upgrade 9.2

Engagement 40

Engagement Software Resources Training 40

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4

B2B 52

B2B Tools Feedback Multi-Channel 52

West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. That means more data—and more opportunity to create value from it.

Data 52

Data Leadership Innovation Analytics 52

West Monroe

JANUARY 25, 2022

At this time last year, we were guarded yet hopeful about the trajectory of the manufacturing sector: After all, nearly 75% of manufacturers had regained confidence and expressed optimism about their company’s future. Entering 2022, 87% of manufacturers remain optimistic. Despite this, we remain cautiously optimistic.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

InMoment XI

JULY 28, 2016

In the automotive industry the perception of car manufacturers and consumers are drifting miles apart Authors: Jörg Sgries & Catja Sander 2016 has so far not been the best year for the automotive industry. The VW scandal has dragged all other German manufacturers into the pit.

Automotive 200

Automotive Industry Consumers 200

InMoment XI

JULY 28, 2016

In the automotive industry the perception of car manufacturers and consumers are drifting miles apart Authors: Jörg Sgries & Catja Sander 2016 has so far not been the best year for the automotive industry. The VW scandal has dragged all other German manufacturers into the pit.

Automotive 200

Automotive Industry Consumers 200

InMoment XI

JULY 28, 2016

In the automotive industry the perception of car manufacturers and consumers are drifting miles apart 2016 has so far not been the best year for the automotive industry. The VW scandal has dragged all other German manufacturers into the pit. View Article

Automotive 200

Automotive Industry Consumers Communication 200

ShepHyken

SEPTEMBER 29, 2021

Ace Hardware stores didn’t stop with being world-class in the home improvement industry. They wanted to go beyond their own industry. They became so good that other companies, completely unrelated to the hardware and home improvement industry, wanted to learn their secrets. . I now want you to think outside your industry.

Industry 154

Industry Hospitality Customer Service Training Leadership 154

QuestionPro Audience

NOVEMBER 7, 2018

packaged foods industry is a $378 billion year industry, and it is facing changes in the upcoming year, particularly in the packaged foods sector. Manufacturers are trying to win back sugar-conscious consumers by highlighting the reduced amount of sugar in their products.

Consumers 170

Consumers Industry Trends Study 170

West Monroe

SEPTEMBER 14, 2023

In the NAM Manufacturers’ Second Quarter Outlook Survey (June 2023), workforce challenges continued to dominate and concerns about a weaker domestic economy grew. Many manufacturers are beginning to again tighten and strengthen their SRM processes. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Effort Score Competitive Advantage Government 52

West Monroe

SEPTEMBER 14, 2023

In the NAM Manufacturers’ Second Quarter Outlook Survey (June 2023), workforce challenges continued to dominate and concerns about a weaker domestic economy grew. Many manufacturers are beginning to again tighten and strengthen their SRM processes. That’s a significant percentage but also down from 56% the previous quarter.

Management 52

Management Effort Score Competitive Advantage Government 52

West Monroe

APRIL 4, 2023

This article was originally featured in the April 2023 issue of the Manufacturing Leadership Journal. ©2023 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Most manufacturers that have pursued data monetization focus on indirect opportunities. All Rights Reserved.

Data 52

Data Measurement Leadership Analytics 52

CSM Magazine

JANUARY 22, 2020

Implementing industrial robots within a manufacturing setting can be an arduous task. Small industrial robots are designed to execute a vast range of tasks. Still, manufacturers face nearly the same challenges when it comes to their implementation. Sensors have changed transformed the robotics industry.

Industry 52

Industry Transportation Financial Consumers 52

QuestionPro Audience

MAY 10, 2018

Food, and what consumers expect from food manufacturers and grocery stores, is evolving. Consumers are telling food manufacturers what they want, and what they want is transparency. Millennials have been demanding manufacturers show exactly what ingredients and sources create our food by including more informative food labels.

Industry 199

Industry Consumers Brands Trends 199

Circular Edge

FEBRUARY 26, 2024

Tuff Shed manufactures & installs locally made storage buildings, garages, and cabin shells with domestic materials. collaborated with Circular Edge to enhance services, including Medius AP Automation, SQL queries, JDE Platform, and Excel spreadsheet macros.

Advertising 40

Advertising Innovation Resources Customer Success 40

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. greenhouse gas emissions come from industrial sources. Manufacturers are answering the call.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. greenhouse gas emissions come from industrial sources. Manufacturers are answering the call.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Forcivity Salesforce

JUNE 7, 2021

The next generation of manufacturing leaders is starting to embrace the cloud and make digital transformation its main initiative. Modern-day demand planning requires more attention to manufacturing customer experience (CX), encouraging sales and operations processes to evolve in response. Industry 4.0 ’s Why Manufacturing CX?

Omni-Channel 52

Omni-Channel Self Service Ecommerce System 52

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Manufacturers being hit by a cyberattack is no longer a possibility—it’s a near certainty.

Exercises 52

Exercises Roadmap Leadership Technology 52

Circular Edge

FEBRUARY 26, 2024

JDE Orchestrator Studio, JDE BSSV Request a Reference Call " * " indicates required fields Name First Last Corporate Email Address * Company Name * Email This field is for validation purposes and should be left unchanged.

Advertising 40

Advertising Innovation Training Data 40

PK

APRIL 13, 2020

In this article, we’ll look at the manufacturing industry’s supply chain management, which sits at the center of this disruption and is predicted to be adversely impacted for months to come. Impact on manufacturing. As of early last month, 35% of manufacturers were already facing supply chain disruptions.

Transportation 64

Transportation Data Leadership Financial 64

Middlesex Consulting

SEPTEMBER 27, 2021

Unless you are in the robot manufacturing or servicing business, you probably don’t think much about the overall robot market; You have enough things to worry about just within your own business and industry. But robots will certainly be in the future of anyone providing service in a manufacturing facility.

Industry 78

Industry Consulting Marketing Strategy 78

Forcivity Salesforce

APRIL 19, 2022

Product alone isn’t enough to stand out in today’s manufacturing landscape. Industry 4.0 The fourth revolution in manufacturing, more commonly referred to as Industry 4.0 , is revolutionizing the sector. CX in Industry 4.0 In fact, a personalized digital experience is the future of manufacturing.

Omni-Channel 52

Omni-Channel Customer Experience B2C B2B 52

West Monroe

AUGUST 29, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. There’s been significant interest from manufacturing companies on this topic ever since. All Rights Reserved.

Industry 52

Industry Leadership Innovation Effort Score 52

West Monroe

AUGUST 29, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. There’s been significant interest from manufacturing companies on this topic ever since. All Rights Reserved.

Industry 52

Industry Leadership Innovation Effort Score 52

West Monroe

DECEMBER 1, 2021

Manufacturing companies have been the bedrock of Minnesota’s economy, but despite offering the second-highest wages in the state, manufacturers are losing out on talent to other industries like healthcare and high tech.

Healthcare 52

Healthcare Industry Company Report 52

2020 Research

OCTOBER 23, 2023

Recognizing the importance of understanding consumer intentions and identifying roadblocks within this rapidly growing segment, Sago has partnered with a Top 5 auto manufacturer to launch an innovative Electric Vehicle Panel. The post Sago Unveils Electric Vehicle Panel to Drive Industry Success appeared first on Sago.

Industry 52

Industry Automotive Competitive Advantage Trends 52