Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Retently

MARCH 18, 2019

Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

Beyond Philosophy

FEBRUARY 27, 2020

The wealth of information within academia and doesn’t get used by business is amazing. It describes how we disregard the value of something when we have to wait for the benefits of it over time. For example, if I were to offer you the choice between giving you $100 now, or you could wait a week, and I would give you $100 then.

Financial 187

Financial Consulting Exercises Video 187

ShepHyken

OCTOBER 12, 2018

This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken. How can I help you tonight?” I thought about how my clients view my hours through the lens of Amazon’s store hours. I was stunned.

Banking 94

Banking Hospitality Government Retail 94

ProProfs Chat

JUNE 30, 2020

“People don’t care how much you know until they know how much you care”. It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Customers wouldn’t see what you have to offer, but what you are willing to change for them.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost. Shep Hyken.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

ShepHyken

MAY 9, 2017

Matt Dixon Discusses New Ways to Win the Battle for Customer Loyalty. First Up: Shep Hyken’s opening comments focus on how important it is to create an easy experience for your customers. First Up: Shep Hyken’s opening comments focus on how important it is to create an easy experience for your customers.

Loyalty 76

Loyalty Customer Experience Professionals Retail Financial 76

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Answer Dash

JANUARY 9, 2019

(This article is first published at Forbes ) Before we get into my fifth annual piece on customer experience predictions, let me introduce myself to new readers. I started writing about customer experience for Forbes in 2014, simply because I thought it was interesting–I was fascinated by human behavior and by the idea of a brand.

Trends 82

Trends Customer Experience Insurance Chatbots 82

ijgolding

AUGUST 18, 2014

The majority of readers of this Customer Experience Review are likely to have hired a car. You are about to read my Customer Experience Review of Enterprise Rent-a-Car – another well-known name in the vehicle hire industry. A people focussed organisation that is known for low prices and ‘outstanding’ customer service.

Customer Experience 270

Customer Experience Effort Score Customers Insurance 270

Think Customers

FEBRUARY 24, 2020

Disrupting an industry meant figuring out how to get a product or service to customers faster and more cheaply than competitors. But there’s a growing disconnect between businesses and the customer, Sarkar notes, that’s only going to get worse unless businesses take a different path. What went wrong?

Insurance 52

Insurance Policies Customer Satisfaction Government 52

Kustomer

MAY 26, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Shep Hyken to discuss his book, The Cult of the Customer and the different phases of customer experience. Shep Hyken is a customer service expert and has spent 37 years in the industry.

Customers 52

Customers Groups Exercises Customer Experience 52

Kustomer

OCTOBER 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by SVP of Marketing at Ada, Ruth Zive. Ruth teaches us about how automation and AI are greatly effective tools for business and how they drive customer satisfaction.

Banking 98

Banking Contact Center Airlines e-support 98

Kustomer

APRIL 7, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Peter Fader to discuss the different types of customers and how to have customer centricity. He also consults and works in many different markets, from telecommunications to financial services.

How To 64

How To Customer Centricity Net Promoter Score Metrics 64

C3Centricity

AUGUST 9, 2015

Last week I spoke about five of the most important actions you can take when starting your journey to improved customer centricity. In this post, I would like to continue to support your efforts with some suggestions on an area that many struggle with, that of connecting with and understanding your customers. Retail connections.

Connections 120

Connections Social Media Retail Exercises 120

Michel Falcon Experience

MARCH 11, 2023

Take care of your people and they’ll take care of your customer. Take care of your customer, and they’ll take care of the brand and the future growth. Take care of your customer, and they’ll take care of the brand and the future growth. You’ve impacted the lives of customers, employees, and community.

Culture 60

Culture Company ROI Brands 60

Russel Lolacher

JANUARY 23, 2022

We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. And his bowtie game is amazing! How an internal podcast can benefit the employee experience (spoiler – onboarding and knowledge transfer). How to market your podcast internally. How are you doing?

Employee Engagement 98

Employee Engagement Culture Engagement Employee Experience 98

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. But you need to know that good customer service stories aren’t made in a day or two.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Kustomer

JULY 2, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Al Hopper, the principle consultant at Nagurra Networks. After Citi, he started his own company focusing on social media customer service and he is now the only consultant for Nagurra Networks. Absolutely not.”

Customer Service 59

Customer Service Banking e-support Social Media 59

Grade.us

DECEMBER 1, 2020

” How is this valuable? Reading Time: 29 minutes. When it comes to local, Google My Business (GMB) needs no introduction. Google My Business is the primary digital marketing channel for local businesses (and trust us, Google reviews matter to local businesses). There’s no dispute. ” Local searches on Google have skyrocketed.

Hotels 49

Hotels Report Social Media Brands 49

Michel Falcon Experience

APRIL 11, 2019

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Understanding why I focused a lot of attention on purpose-driven companies within the pages of my book. ? My approach to customer experience strategies to grow a business. Interview Transcript.

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

MARCH 27, 2019

I recently had the pleasure of sitting down with Brian Scudamore, CEO of O2E brands, to discuss how he went door-to-door with a single truck to creating 300,000,000+ in revenue each year! You’ve impacted the lives of customers, employees, and community. How do you define success? Brian and the 1-800-Got-Junk?

Culture 60

Culture Company How To ROI 60

Chadwick Martin Bailey

NOVEMBER 13, 2020

After more than 27 years at CMB, Judy is heading into retirement, with an amazing support group of her family, friends, colleagues, clients, and the clients who’ve become friends and family. How did you get started in your career? In this very special spotlight, we talk with strategic thinker and empathetic leader: Judy Melanson.

Travel 52

Travel Entertainment Hospitality Brands 52

NetBase

JULY 24, 2019

HOW TO APPROACH COMPETITOR ANALYSIS FOR MAXIMUM IMPACT. Gathering competitive intelligence on your competition is essential to brand survival. Access to digital data makes this a much easier to accomplish in theory – but with so many new competitors entering the game every day, any intelligence effort can quickly become time consuming.

Social Media 78

Social Media Analysis Tools Effort Score 78

Grade.us

JANUARY 7, 2019

Lead Gen Widget #1: Locator Lead Gen Widget #2: Click-to-Call Lead Gen Widget #3: Book Online Lead Gen Widget #4: Review Scan Lead Gen Widget #5: Review Prospect Reports Lead Gen Widget #6: Trust Seals Lead Gen Widget #7: Twitter Timeline Lead Gen Widget #8: Promos Lead Gen Widget #9: Review Stream. Absolutely. Use widgets. This is important.

Report 37

Report Retail Meeting Strategy 37

Grade.us

DECEMBER 3, 2019

How does the BBB compare to other traffic sources? How to set up your BBB profile? How to get BBB reviews. As a result, the Internet is filled with feedback from angry customers who expected more from the BBB. Coca-Cola, Google, Amazon, etc.) Does the BBB still have value as a review platform? Is the BBB worth it?

How To 45

How To Advertising Brands Sales 45

Currency Alliance

FEBRUARY 10, 2020

S&H’s began selling their Green Stamps to retailers in 1896. In some ways, it’s surprising how little the supermarket industry has moved on. Yet even in those countries, constraints remain that limit a customer’s benefit. We acknowledge this is partly because grocers have been busy with other important things.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Grade.us

AUGUST 26, 2019

Do you spend time on marketing your own agency to bring in new customers? Or are you the customer service point of contact in case something goes wrong? How do you generate a steady supply of leads and maximize the time you have to work on your business? Writes a book 2. There isn't enough of you to go around.

Strategy 32

Strategy Management Entertainment Groups 32

Grade.us

JUNE 24, 2019

How do you make effective use of some of Google My Business's newest features? How do you help businesses with their local SEO data management? And how do you function in a world where you have to hunt mammoths, when your biggest competitors for top rankings happen to be the behemoths Google and Amazon? Carmen: Got it!

Data 22

Data Management Hospitality Healthcare 22

Grade.us

MAY 28, 2019

Contentful gives you an API-first, cloud-based platform to power your sites and apps, allowing you to create first-class user experiences. You need creative and marketing tools. Which tools work best? In part one, we shared our epic list of agency management tools. One other thing, there’s a bit of overlap here. Let's dive in. Get Started.

Tools 37

Tools Marketing Social Media Advertising 37