home-services 
TechSee
NOVEMBER 11, 2019
Smart Home technology is expected to become a $151.4 Many consumers face significant technical challenges as they set about smartening up their homes. That’s why many vendors are turning to self-service options for effective Smart Home support. These learning models can easily be applied in Smart Home routers.
Customers That Stick
MARCH 20, 2020
Prior to the current situation, the ability to work customer service jobs from home was increasing both as the technology and benefits of a distributed workforce increased. How to Destroy a Customer Relationship in the Final Moments Do Customer Service Jobs Come With Training? Read the rest here. »
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TechSee
FEBRUARY 27, 2018
The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. Other categories run the gamut from the obvious to the outlandish, such as on-demand parking spaces, dog-walking, manicures, car repairs and laundry services. million consumers annually and $57.6
CSM Magazine
FEBRUARY 18, 2021
This is particularly true in the highly competitive home improvement industry. Here are 7 ways to provide perfect customer service in the home improvement industry. After all, empathy, a key ingredient in customer service delivery comes from within. Amazing customer service starts as soon as people walk through your door.
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience.
Talkdesk
MAY 19, 2020
Customer-centric companies who have made the transition to work-from-home (WFH) are now relying on remote support professionals like you to connect with their customers and provide positive brand experiences. It is your job as a customer service agent to make these connections as personal, professional and effective as possible.
Oracle
AUGUST 26, 2020
In early 2020, nearly half of US of employees found themselves in a new working environment—their homes. Many employees and their companies are realizing the vast benefits that a flexible or work from home (WFH) policy can offer. Telework can be a win-win for both service organizations and their employees.
Speaker: Vicki Brackett, Author and COO of Sinousia
Are you looking for new ways to engage your employees in either work at home environment or traditional brick and mortar? These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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