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How Employee Experience Initiatives Help Brands Retain Talent, Grow Workforces, and So Much More

InMoment XI

But as brands begin gathering data or take a moment to reassess how they’ve been doing it, what type of roadmap might be most helpful for them to stick to as they grow their EX maturity? Well, we have the answer to that as well!

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Grow sales by delighting customers

BirdEye

Customer experience can be vital in helping businesses grow and scale faster. This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. “I love BirdAI.

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Growing your Agency with Birdeye

BirdEye

Knowing how to help your clients better has an incredible role in how you do business, significantly when growing your agency. Birdeye has worked with over 750 agencies, helping them serve their clients and grow their businesses. Thanks for joining today’s session – Growing your agency with Birdeye.

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Growing online reputation with review aggregators 

BirdEye

So it is very important for growing businesses to identify the top review aggregators for their industry, establish a presence, and manage the reviews. This will help them grow their online reputation. With this article, you can learn how to effectively tap into online reviews’ persuasive power to grow your business.

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The Ultimate Guide to Monetizing Customer Learning

This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy.

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Five Keys to Growing and Optimizing Your Customer Service Team

CSM Magazine

As a team grows in skills and knowledge, it creates new opportunities to improve and streamline processes. Growing and optimizing a customer service team is an ongoing work in progress, but it can be extremely rewarding when teams are thriving, learning from each other and empowered to do their jobs.

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Best Practices for Growing Your Customer Support Team

Team Support

Adding Expertise to Grow Your Team's Potential One way companies can save money and avoid hiring too many agents is to adopt and optimize tools that prevent or deflect support requests. This elite group of customer support staff is available to assist with the most challenging issues facing customers.

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Customer Education Maturity Model: How Customer Learning Programs Create Value

You’ll learn: The roadmap for how superior customer learning programs grow. The Customer Education Maturity Model was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. It delivers a comprehensive guide to moving the needle on your customer learning program.

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Your Guide to Boosting ROI Through Customer Service

Today’s most successful brands understand how great customer support can grow their bottom line. Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you.

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[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion

Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games. When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad.

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100 Pipeline Plays: The Modern Sales Playbook

Use our proven data-driven plays to grow your pipeline and crush your revenue targets. Hit your number with 100 Pipeline Plays. For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Close more deals with these winning plays!

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12 Plays to Kickstart Your Recruitment Process

That means placing the right people in the right roles can be the difference between your business growing or stagnating — and the competition is getting fierce. Good people are the foundation of any organization.

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How to Overcome the Pain Points of Your CRM

However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity. The result? Less organization, more confusion, and fewer deals closed.

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5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

Are you clear about how you will, and will not grow? “Take the High Road” : When to walk away from legacy practices that have defined your industry. Do you establish customer and company partnerships, where both sides win? February 5th, 2019 1:00PM PST, 4:00PM EST, 8:00PM GMT

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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

You'll learn: How, by investing in colleagues and store leaders, retailers can drive even greater business benefits when landing new technology How retailers ensure change is sustained, and how benefits from new solutions continue to grow over time How and why true corporate alignment to a new solution, service, or technology solution is essential (..)