Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. While this is great for Gen Z, it may not be such welcoming news for universities and colleges. In fact, 60% of Gen Z say that they ‘hate calling people’.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. While this is great for Gen Z, it may not be such welcoming news for universities and colleges. In fact, 60% of Gen Z say that they ‘hate calling people’.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

MARCH 6, 2022

Knowing this, many credit unions assume that most of their members prefer traditional communication such as telephone and are not as comfortable with digital services and channels. 65% of Gen X , those aged 42 to 57, say they “expect to spend more time online after the pandemic than I did before”. Current members are digitally-active.

Chatbots 153

Chatbots e-support Banking Engagement 153

ShepHyken

FEBRUARY 12, 2024

Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. Because Gen Z are social shoppers. My Comment: Gen Z will become the most powerful force of consumers in the next few years.

Self Service 65

Self Service Customer Service Social Media Ecommerce 65

Comm100

OCTOBER 24, 2022

72% of Gen Z expect to interact with someone immediately when they reach out. Admissions departments must meet Gen Z’s need for speed or lose students to competing institutions. Grown up surrounded by the instant gratification of technology, today’s students demand fast support from their higher education institution.

Engagement 130

Engagement How To Trends Meeting 130

Comm100

SEPTEMBER 19, 2022

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. Compared to other communication channels that demand more time from customers, a text message can be read in just five seconds on average. 60% of Millennials and Gen Z now say that they “ hate calling people ”.

Social Media 130

Social Media Customer Satisfaction Communication Customers 130

NICE inContact

JANUARY 12, 2020

In their private life, Millennials and Gen Z have long since abandoned outdated ways of communicating with each other – today, “the screen” is the place to be (and interact), whether it’s Facebook, WhatsApp, Twitter or any other social network. Customer service is changing rapidly and fundamentally.

Customer Service 156

Customer Service Social Media Interaction Customers 156

InMoment XI

FEBRUARY 7, 2024

Generic, one-size-fits-all communication and experiences aren’t an effective way to reach them. However, the prevalence of surveys has led to “survey fatigue,” especially among younger generations like Gen Z. Instead, 71% of consumers expect personalization from the businesses they choose.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Kustomer

JULY 6, 2023

According to Zurich , Gen Z is expected to make up nearly 30% of the workforce by 2025. What I’ve noticed is that Gen Z does things differently, and they expect their work life to be like the rest of their life – supported by technology and AI. Gen Z are not idiots. The workforce is rapidly changing.

Customer Service 98

Customer Service Exercises Chatbots System 98

2020 Research

APRIL 3, 2024

Key Takeaways Gen Z shows a strong awareness of excessive screen time, with 75% actively monitoring their digital consumption, while older generations exhibit contrasting habits. Screen Time Monitoring Habits The study found that approximately 75% of Gen Zers actively monitor their screen time.

Social Media 52

Social Media Study Groups Survey 52

Comm100

FEBRUARY 1, 2023

Benefits of live chat in higher ed Higher education live chat use cases Best live chat for higher education Live chat for higher education is a tool that sits on websites that lets students communicate in real-time with support agents using a chat window similar to messaging apps. of blended learners and 90.4% of blended learners and 9.6%

Effort Score 215

Effort Score Wait Times Video Communication 215

Comm100

MARCH 7, 2023

We asked them: what support factors are most important to them what are their preferred communication channels how quickly a potential school needs to respond to their query how important is it for schools to provide 24/7 support. 81% of Gen Z admit to experiencing anxiety when talking on the phone.

Survey 167

Survey Chatbots Wait Times Report 167

Optimove

NOVEMBER 15, 2022

Gen Z today comprises around one-third of the world’s population. As ever-increasing numbers of this generation complete higher education and take their first steps into the workforce, mobile marketers without a robust Gen Z-focused strategy won’t make it. Tip #1: Make it personal. Even better? Tip #2: Make it authentic.

Tips 59

Tips Gamification Engagement Marketing 59

Alida

JUNE 26, 2019

Bustle Digital Group 's Trend Group team are experts in engaging Millennial and Gen Z women. Whether that be considering how to communicate, ask questions, share back, or give personal recognition, they walk a mile in their customers' shoes to decide the best approach.

Feedback 174

Feedback Trends Groups Communication 174

Comm100

MARCH 13, 2023

The survey also asked students how they want to be engaged and supported during the pre-enrolment phase, ranking top support factors, preferred communication channels, and speed expectations. Gen Z have been the first generation with 24/7 access to the internet. You can download the survey results for free below.

Chatbots 187

Chatbots Survey Social Media Report 187

CSM Magazine

FEBRUARY 10, 2023

For companies looking to attract and retain customers, investing in Gen Z employees can provide an effective way to improve customer service. In this article, we’ll look at how Gen Z employees can help you give your customers the best possible experience and how you can make sure they stay with your company.

Customer Service 52

Customer Service Trends Customers Groups 52

CSM Magazine

FEBRUARY 28, 2023

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? Who is Gen Zalpha? The term “Gen Zalpha” is a combination of the terms Gen Z and Gen Alpha. What Sets Gen Zalpha Apart from Other Generations?

Customer Service 52

Customer Service Social Media Entertainment System 52

Playvox

JULY 28, 2022

Gen Z dislikes the hierarchy that other generations tend to cling to. But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. Gen X values independence above almost all else.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Comm100

MAY 31, 2023

It also provides them with an exceptionally convenient method of communication, allowing them to easily reach out via the website, and even multitask as they receive support. Among Gen Z, the typical student age, this stat climbs even higher. The real-time nature of live chat ensures students can receive instant support.

Strategy 173

Strategy Marketing Financial Advertising 173

2020 Research

OCTOBER 18, 2022

Continue reading as we explore how consumer packaged goods companies can better cater to Gen Z and Millennial customers in the face of imminent recession. Stan Sthanunathan communicated an interesting viewpoint on why it is important to focus on some generations—such as Gen Z and Millennials—more than others during a recession.

Trends 52

Trends Social Media Consumers Groups 52

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. The way students communicate has changed. What’s more, digital transformation in student communication also directly benefits institutions.

Engagement 202

Engagement eBook Chatbots Social Media 202

Playvox

OCTOBER 6, 2021

As more Baby Boomers transition to retirement and those in Gen Z kick-off their careers, we’ll start to feel the influence of younger professionals and the dynamics of the American workplace adjust. Gen Z is often recognized for having a communicative nature. . Instead, ask how they prefer to communicate.

Contact Center 75

Contact Center Tips Management Groups 75

Comm100

MAY 4, 2022

The need to shift towards digital support is also increasing as Millennials and Gen Z reach financial maturity. Research from BAI found that 62% of Millennials and 61% of Gen Z said they would switch their primary bank account for a better digital experience. This has two major benefits.

Chatbots 189

Chatbots How To Omni-Channel e-support 189

Comm100

FEBRUARY 1, 2022

One of the key reasons that students have adopted digital communications is for the ease of access and availability. Gen Zers now expect to engage with a brand whenever they choose. Students can reach out via live chat, social media, email, or even SMS – and every message will be funneled into one unified agent console.

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

Kitewheel

JUNE 22, 2020

When you think of Generation Z, a number of stereotypes might come to your head: they’ve got short attention spans, they crave instant gratification, or they spend all of their time on their phones. Based on that, Gen Z may sound like a nightmare audience for marketers to target. But how can brands appeal to the Gen Z market?

Social Media 52

Social Media Advertising Fashion Video 52

Playvox

JANUARY 13, 2022

Gen Z Has Arrived. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Gen Z is defined by technology and values. In addition to being tech-savvy, Gen Z also makes decisions based on morals and values.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

CSM Magazine

AUGUST 4, 2022

For Gen Z, price and digital experience are the biggest drivers of customer satisfaction. Gen Z sees utility in the retail store as a convenient click-and-collect depot for merchandise. Gen Z and Millennials will continue to push the envelope on digital experiences, a shift that has been going on for years.

Consumers 59

Consumers Retail Customer Satisfaction Advertising 59

SaleMove

AUGUST 28, 2020

Think about your Gen Z members, they grew up surrounded by intuitive and easy to use mobile apps, social media, video conversations, chat and AI. Gen Z, who very much enjoy face-to-face interactions , is eager to avoid the same mistakes of older generations.

Banking 63

Banking Social Media Customer Service Representative Video 63

Comm100

FEBRUARY 15, 2022

the Americans with Disabilities Act “prohibits discrimination against people with disabilities in several areas, including…communications and access to state and local government’ programs and services.” Live chat also provides great support for visitors who struggle with traditional phone support but still need real-time communication.

Government 130

Government Meeting Customer Service Guidelines 130

SurveySensum

MARCH 21, 2024

Improved Communication: Understanding the communication preferences of different personas enables businesses to choose the most effective channels and messaging styles. This enhances customer engagement and builds stronger connections with your audience. and “Which social media platforms do you use to shop?”

How To 52

How To Social Media Competitive Advantage Retail 52

CX University

APRIL 16, 2024

Millennials and Gen Z, in particular, have been at the forefront of this values-driven purchasing trend, with studies showing that these younger generations are more likely to prioritize a company’s ethical practices and social impact when making purchasing decisions.

Loyalty 52

Loyalty Brands Social Media Consumers 52

Press 1 For Nick

SEPTEMBER 3, 2020

It’s time to stop talking about millennials – or if you are a millennial, it’s time for the attention to finally shift – because Generation Z is entering the marketplace with a unique set of expectations and characteristics. And multiplying the on-demand nature is the immediacy of communication via text and social media.

Social Media 52

Social Media Omni-Channel Wait Times Retail 52

ShepHyken

JUNE 22, 2020

What do Gen Z shoppers really want? Retail Customer Experience) Mike Roberts, chief creative officer at Green Room Design, a brand and retail consultancy, maps out what Gen Z consumers are all about and the experience design innovations that connect them as humans and individuals. by Mike Roberts.

Customer Service 56

Customer Service Retail Tips Customer Service Training 56

UJET

SEPTEMBER 18, 2019

Millennials (Generation Y) and Generation Z are becoming the dominant consumer demographic with buying power that is exponentially increasing. Generation Z is already at $100 billion in buying power and that will continue to increase in the years ahead. .

e-support 63

e-support B2C Social Media B2B 63

Oracle

JANUARY 12, 2021

Think like Gen Z. However, Gen Z sellers have a lot to teach us about the mindset required to connect with today’s digital buyers. When crafting your digital sales strategy, think about what you can learn from the way Gen Z communicates.

Sales 52

Sales Conference Video CRM 52

Optimove

NOVEMBER 24, 2022

According to Shai Frank, VP of Product at Optimove, “Data shows the average time spent on social media worldwide is two hours and 27 minutes a day in 2022, with TikTok being the preferred destination for Gen-Z audiences.”

Social Media 52

Social Media Advertising Marketing Examples 52

Integrity Solutions

NOVEMBER 22, 2022

Identifying and communicating the desired culture is only the beginning. Each generation, from the Silent Gen to Gen Z (colloquially called Zoomers) brings a unique set of perspectives and values to the table. Meanwhile, Gen X (born between 1965 and 1980) value stability, a strong work ethic, and are mostly company loyal.

Employee Engagement 79

Employee Engagement Banking Culture Engagement 79