Gainsight

MAY 3, 2022

Fortunately, product-led growth is designed to carve out and deepen your expansion revenue streams. Read on for the five ways product-led growth lands your company more expansion revenue and helps your team grow. It also positions your product firmly at the core of your company’s growth strategy. Wondering how?

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Handbook Roadmap User Experience Metrics 52

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Best-in-Class Trial Experience.

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Resources Handbook eBook Government 52

Optimove

NOVEMBER 9, 2023

Marketers must employ innovative Customer-Led Marketing strategies to attract new users, enhance their gaming experience, and boost revenue. A Digital Platform Experience (DXP) like Optimove’s Opti-X allows you to meticulously analyze player interactions, fine-tuning your gaming app based on real-time feedback.

Tips 72

Tips Advertising CRM Innovation 72

Gainsight

APRIL 13, 2022

You’ve probably noticed how fast product-led growth models are skyrocketing in popularity. One of the biggest reasons is this: Product-led approaches can plummet your customer acquisition costs. Wondering how exactly product-led growth slims down customer outreach spending? But product-led plans are more focused.

Handbook 52

Handbook User Experience eBook Resources 52

delighted

DECEMBER 7, 2021

As success stories of tech companies and their industry-disrupting solutions flood our newsfeeds, the concept of “product-led growth” can be seen everywhere. In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies.

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Case Study B2B Self Service Software 79

Gainsight

OCTOBER 20, 2021

Luckily, by rooting your plans in a product-led approach, you can focus your efforts and drive forward with confidence. There are three pillars to support your product-led go-to-market strategy and lead your team to success. Why perfect your product-led go-to-market strategy? The market is begging for product-led strategies.

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Strategy Marketing User Experience Analytics 98

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

MARCH 15, 2022

For product managers and leaders, the right KPIs can burst open the floodgates to product growth. That’s why we’ve laid out the most critical product management KPIs for fast product-led growth. How Product Management KPIs Drive Product-Led Growth. That hands you a massive advantage. Time to Value (TTV).

Measurement 52

Measurement Management Customer Retention Metrics 52

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. When you construct it right, your product roadmap will help reveal and reinforce a strategic path that leads to product-led growth. Will our product roadmap encourage product-led growth? We’re here to help.

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Roadmap Analytics Metrics Feedback 52

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

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Multi-Channel Customer Success Omni-Channel Software 113

Beyond Philosophy

FEBRUARY 10, 2020

The results showed the mantra in business today is growth. However, defining business growth is essential here because it will dictate how you go about gaining it. . We discussed what growth is to organizations and how to approach getting it in today’s marketplace on a recent podcast [TL1]. Business Growth Types.

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Meeting Hospitality Return on Investment Telecommunications 172

Gainsight

APRIL 8, 2024

Personalization at Scale As customer expectations continue to soar, personalization has become a cornerstone of successful customer experiences. Through advanced segmentation and automation tools, companies can deliver personalized experiences at scale , strengthening customer relationships and driving revenue growth.

Customer Success 52

Customer Success Training Engagement Customers 52

ClearAction

MAY 25, 2023

Growth via Massive Customer Experience Savings Lynn Hunsaker Customer experience savings are NOT about automation or slashing value to customers! And cost savings for you pay off continually in GROWTH! Customer experience gains are what everyone’s pushing. What are customer experience savings?

Customer Experience 118

Customer Experience Chief Customer Officer Leadership ROI 118

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

Thematic

OCTOBER 19, 2022

We all know the incredible success stories of product-led companies. Slack, Calendly and Zoom became household names almost overnight thanks to product-led growth. But even these companies had to hire large sales teams to maintain their growth momentum. This is where customer-led growth comes in.

Strategy 71

Strategy Banking Metrics Analysis 71

Optimove

FEBRUARY 15, 2024

Pini Yakuel , Optimove CEO: The Future is Now: Becoming a Customer-Led Marketing Organization In a session entitled The Future is Now: Becoming a Customer-Led Marketing Organization Optimove CEO, Pini Yakuel, will deliver his insights on the evolving landscape of Customer-Led Marketing and the industry’s future.

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Conference Connections Case Study CRM 52

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. Kate champions digital innovations that create the best customer experience and solutions.

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Contact Center Leadership Hospitality Chief Customer Officer 207

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . Here’s how to pick out the perfect metrics for product-led growth. . Want to learn what data to start keeping track of for PLG?

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

InnerTrends

JUNE 2, 2022

Find out how the customer-led approach can align your team on what customer experience should be and drive your SaaS business growth.

Strategy 52

Strategy Customers Customer Experience User Experience 52

Adrian Swinscoe

NOVEMBER 29, 2022

Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. The post Time, customer experience and driving retention and growth – Interview with Katie Christian of Calendly first appeared on Adrian Swinscoe. Katie joins me today […].

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Customer Experience Customer Success Customers Company 76

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. When you pursue product-led growth from a Customer Success angle, you’re even more likely to build up that customer loyalty. We’ll help answer the question, “ What is product-led growth ?” What Is Product-Led Growth?

Customer Success 52

Customer Success Net Promoter Score Metrics Loyalty 52

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. When you pursue product-led growth from a Customer Success angle, you’re even more likely to build up that customer loyalty. We’ll help answer the question, “ What is product-led growth ?” What Is Product-Led Growth?

Customer Success 52

Customer Success Net Promoter Score Metrics Strategy 52

Gainsight

NOVEMBER 16, 2021

As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. . We’re talking about the product-led flywheel. And assembling your own product-led flywheel may be easier than you realize. Active customers.

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

OCTOBER 27, 2022

Learn how customer, community, and product-led strategies can build long-term, efficient growth. We have a packed agenda of insightful leaders ready to discuss everything from growing Net Revenue Retention (NRR) and building durable growth to fostering a human-first business. . Community-Led Growth.

Strategy 52

Strategy Customer Success Software Roadmap 52

Gainsight

NOVEMBER 30, 2021

If you’re a product leader or manager tasked with improving the product experience, you need to dig deep. To build long-term growth, you can’t just create a stellar product and walk away. We’re here to help you craft a product experience that enhances every level of your product. Why Your In-Product Experience Is Important.

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Analysis User Experience Engagement Customer Experience 52

The DiJulius Group

AUGUST 23, 2023

Just imagine if unchecked growth led your business to a painful downturn, compromising hiring standards, creating culture clashes, and ultimately causing a significant drop in customer service.

Customer Experience 52

Customer Experience How To Culture Groups 52

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. What is a product-led growth strategy?

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine.

Analytics 52

Analytics How To Handbook User Experience 52

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Building products with data-driven product roadmaps and improved product experience is critical to durable growth, so Product professionals are critical to the future of Pulse.

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Roadmap Conference Analytics Strategy 59

Gainsight

AUGUST 17, 2022

Business strategies and tools that drive durable growth. . The growth at all costs mindset that venture capitalists and others encouraged during the last few years will not work in the future. Instead, Mehta said, “Companies are looking for efficient growth.” . It’s an investment in efficient, durable growth. .

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Chief Customer Officer Roadmap Metrics Strategy 97

Gainsight

DECEMBER 20, 2022

Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. For SaaS organizations, that means it’s becoming table stakes to invest in product-led growth (PLG) and operationalize customer success (CS) with digital touchpoints. Aligning Your Digital-Led Strategy to Customer Moments of Truth.

Self Service 52

Self Service Touchpoint Customer Journeys Customer Success 52

Gainsight

JUNE 22, 2022

In other words, adopt a product-led growth (PLG) model. By leveraging product usage data to deliver immersive product experiences at scale, PLG aligns products to customer needs. By leveraging product usage data to deliver immersive product experiences at scale, PLG aligns products to customer needs.

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Trends Metrics Report Software 52

West Monroe

DECEMBER 13, 2022

Those that focus on efficient product-led growth, a digital-first customer experience, and disciplined revenue operations will emerge successful. Pressure on efficient product-led growth is building. Prioritizing the customer journey and experience is key. Revenue operations can help drive needed growth.

Software 52

Software Industry Roadmap Report 52

Gainsight

AUGUST 4, 2022

Drive adoption and expansion with product-led growth . In our opinion, leading CSM platforms are poised to work hand-in-hand with product-led growth (PLG) strategies. Ultimately, it’s not hard to see how PLG supports both Net Revenue Retention (NRR) and efficient growth through expansion opportunities. .

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Customer Success Management Marketing Analytics 105

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Ready to start riding the product growth wave? What is product growth?

User Experience 52

User Experience Roadmap Strategy Tips 52

Gainsight

JUNE 27, 2022

As companies consider the chaos in the market and plan their strategies for the second half of the year, Product-led growth (PLG) is (or should be!) In fact, we learned from the Product-Led Growth Index 2022 that almost half of SaaS companies plan to double their investment in PLG strategies. .

Metrics 52

Metrics Software Connections Strategy 52

Gainsight

AUGUST 26, 2022

Durable growth requires collaborative efforts from Product and CS. During the opening keynote, Karl Rumelhart, CPO at Gainsight, and Kellie Capote, CCO at Gainsight, detailed the Durable Growth Playbook. To create these elevated customer journeys and experiences, both CS and Product must share the same vision and North Star metrics. .

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Self Service Customer Journeys Customer Success Roadmap 52