AWS Machine Learning

FEBRUARY 20, 2024

ZOO Digital provides end-to-end localization and media services to adapt original TV and movie content to different languages, regions, and cultures. Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance.

Technology 94

Technology Video Entertainment System 94

AWS Machine Learning

NOVEMBER 3, 2022

We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. We looked into the challenges in legacy document processes, which is time-consuming, error-prone, expensive, and difficult to process at scale, and how you can use AWS AI services to help implement your IDP pipeline.

Insurance 75

Insurance Analytics Industry e-support 75

AWS Machine Learning

OCTOBER 4, 2022

Due to the breadth and depth of data being ingested from multiple sources, businesses look for solutions to protect their customers’ privacy and keep sensitive data from being accessed from end systems. Solution overview. Deploy the solution with AWS CloudFormation. Costs involved.

Data 84

Data Banking Policies Social Media 84

AWS Machine Learning

SEPTEMBER 16, 2022

In this post, we demonstrate how to use Amazon Polly —a leading cloud service that converts text into lifelike speech—to read the content of a webpage and highlight the content as it’s being read. Overview of solution. To access AWS services from the browser, the visitor requires an AWS identity. Prerequisites.

Examples 70

Examples Resources Customer Experience Interaction 70

AWS Machine Learning

AUGUST 25, 2022

Enterprise and government customers are migrating their manual translation workloads to take advantage of automated ML translation services. Solution overview. The solution covered in this post explains how to create a human-in-the-loop workflow using Amazon Augmented AI (Amazon A2I) to continuously improve the customized translation.

Insurance 64

Insurance Policies Data Resources 64

Eptica

NOVEMBER 19, 2015

Date: Thursday, November 19, 2015 Les ROPO : un nouveau défi pour le Service Client. Huit consommateurs sur dix pratiquent aujourd’hui le ROPO (« Research Online, Purchase Offline ») : ils repèrent un produit en ligne, puis l’achètent en magasin, bouleversant ainsi tous les schémas établis.

CRM 48

CRM Engagement Interaction Marketing 48

BlueOcean

FEBRUARY 21, 2017

Yes, they need to be great communicators and they need to have the chops to navigate call center systems and software in their sleep, but the best skills and personality traits differ from agent to agent, depending on the brand, the type of customer service, and the specific support channel.

Contact Center 225

Contact Center Multi-Channel Call Center Training 225

CSM Magazine

AUGUST 8, 2023

One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Eptica

APRIL 26, 2017

In the face of increasing competition and more demanding consumers, organizations therefore need to go beyond simply delivering excellent service and put customers at the heart of what they do. Author: Olivier Njamfa Winning and retaining customer loyalty is vital for every business. It has more than 8,000 staff around the world.

Customer Experience 70

Customer Experience Touchpoint Trends Loyalty 70

Vonage

SEPTEMBER 25, 2015

By Sarah Metcalfe, Head of Customer Service at SureFlap. As the leading provider of intelligent pet products, customer service has been a major focus for us since day one. We knew that creating a great product means nothing unless you back it up with amazing customer service.

Customer Service 120

Customer Service Net Promoter Score Competitive Advantage Case Study 120

ShepHyken

MARCH 31, 2023

He shares the challenges that customer service representatives face and how companies can overcome them. Good customer service is something we cherish. Think back to your latest amazing customer service experience. Most said they had to wait 30 minutes or longer for an agent when placing a customer service call.

Customer Service 67

Customer Service How To Handbook Chatbots 67

SurveySparrow

JUNE 2, 2023

If you don’t, even a shared love for the Philadelphia Eagles can serve as an ice-breaker. Mammoth organizations will prefer a fully customizable solution with every possible add-on and integration to address the diverse needs within different departments/branches. See if you have any common contacts that can get you an introduction.

How To 52

How To Social Media Chatbots B2B 52

John Paul

JULY 17, 2018

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. A highly innovative digital self-service solution. Andrew Quake shared: “ I am delighted to lead John Paul Asia Pacific. ABOUT JOHN PAUL.

Omni-Channel 40

Omni-Channel Leadership Self Service Automotive 40

ProProfs Chat

JANUARY 17, 2020

This is where all the effort that you have put in to get the word out about your product or service will play a vital part. Ideally, it should communicate to them that their issue can be resolved via the SaaS solution that you can offer. Blog posts, videos work well to demonstrate issues that your solution can tackle.

Customers 107

Customers Exercises Customer Journeys Knowledge Base 107

Joe Rawlinson

SEPTEMBER 16, 2015

If you aren’t sure what products or services are relevant in their lives, you’ll be wasting any contact or marketing efforts you’re throwing in their direction. A week or so after you’ve sealed the deal, give your client a call to ask them if they’re enjoying their product or service, and ask them if there’s anything else you can do for them.

How To 60

How To Loyalty Programs Loyalty Advertising 60

PK

APRIL 23, 2020

A year ago, analysts were discussing the need to change these policy constraints en masse; this is now happening with growing momentum. As people return to work, there will be a heightened need to access telemedicine services from the workplace. The coronavirus has created a global moment in which we now all share this impulse.

Healthcare 52

Healthcare Hospitality Innovation e-support 52

ProProfs Chat

DECEMBER 23, 2019

Without a doubt, it would be struggling to find a solution to their problems. . They like instant and effortless solutions. . You might have a hard time believing, but the most effective solution is building a customer centric organization. . Wouldn’t you say that this is customer service with a human touch?

Customer Centricity 96

Customer Centricity Customer Journeys Knowledge Base Effort Score 96

Eptica

OCTOBER 28, 2015

Delivering consistent, accurate and compliant answers is at the heart of delivering the excellent customer service that they require, meaning that knowledge management has moved center stage, and therefore it should be an integral part of planning and deploying customer experience solutions. Does knowledge need to be proactive?

Self Service 48

Self Service Management Knowledge Base Contact Center 48

AWS Machine Learning

SEPTEMBER 13, 2022

Statistics show that the majority of shoppers use reviews to determine what products to buy and which services to use. Amazon Comprehend is a fully managed and continuously trained natural language processing (NLP) service that can extract insight about content of a document or text. Solution overview. Create a notebook.

Analysis 67

Analysis Data Social Media Examples 67

AWS Machine Learning

NOVEMBER 20, 2023

A typical RAG solution for knowledge retrieval from documents uses an embeddings model to convert the data from the data sources to embeddings and stores these embeddings in a vector database. In this post, we demonstrate how to use Amazon SageMaker Studio to build a RAG question answering solution. embeddings.

e-support 95

e-support Entertainment Data Resources 95

John Paul

JULY 26, 2018

Look-alike technology is being used to predict what customers will like based on requests completed by similar profiles, which helps proactively assist brand new customers in a way that simulates a long history of dedicated 1:1 service. Connected Devices & Smart-Home Assistants. Connected Devices & Smart-Home Assistants.

Technology 45

Technology Hospitality Hotels Loyalty 45

AWS Machine Learning

FEBRUARY 9, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 127

Government Resources Examples Data 127

Gainsight

JUNE 23, 2020

Having just surpassed the biggest milestone in my career of pivoting from a 6,000 in-person event at Moscone to a 22,000 virtual event in less than 60 days, I thought I’d share my journey, lessons learned, and key takeaways. . Gainsight Central had 4 virtual booths if you wanted to learn more about Gainsight’s products and services.

Hotels 88

Hotels Connections Travel Engagement 88

Bold360

FEBRUARY 9, 2017

Can you strategically plan offers and discounts for mobile customers, complete with mobile-friendly buttons and easy sharing tools? They can sponsor live music events [or] share the news across social channels.” Enter an exciting solution, the Snap.Find.Shop app. Customer Behavior Analytics Segmentation.

Ecommerce 40

Ecommerce Analysis Analytics Omni-Channel 40

AWS Machine Learning

JULY 26, 2023

Flagging harmful language helps organizations keep conversations civil and maintain a safe and inclusive online environment for users to create, share, and participate freely. Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech-to-text capability to their applications.

e-support 79

e-support Social Media Examples Travel 79

AWS Machine Learning

APRIL 17, 2023

Amazon SageMaker Data Wrangler is a service in Amazon SageMaker Studio that provides an end-to-end solution to import, prepare, transform, featurize, and analyze data using little to no coding. Solution overview Data Wrangler provides over 40 built-in connectors for importing data. Choose Python (Pandas).

Data 83

Data Travel Customers Exercises 83

ShepHyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Here’s how the solution looks when integrated on a website. . Live chat adoption can prove useful to your customer service model as well. This week we feature an article by Saurav, a marketer and storyteller at Freshworks.

Software 84

Software Customer Experience e-support Chatbots 84

ShepHyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Here’s how the solution looks when integrated on a website. . Live chat adoption can prove useful to your customer service model as well. This week we feature an article by Saurav, a marketer and storyteller at Freshworks.

Software 67

Software Customer Experience e-support Chatbots 67

Grade.us

MAY 28, 2019

In part one, we shared our epic list of agency management tools. Today, I'll share a comprehensive list of tools you can use to streamline workflows and increase production exponentially. The solution is comprehensive and intended for sophisticated agencies managing large marketing campaigns. Phone access and screen sharing.

Tools 37

Tools Marketing Social Media Advertising 37

AWS Machine Learning

SEPTEMBER 6, 2023

You can easily try out these models and use them with SageMaker JumpStart, which is a machine learning (ML) hub that provides access to algorithms, models, and ML solutions so you can quickly get started with ML. Dr. Farooq Sabir is a Senior Artificial Intelligence and Machine Learning Specialist Solutions Architect at AWS.

Training 96

Training Advertising Data Examples 96