MyCustomer

JULY 3, 2023

Silos. They're the dreaded beasts lurking in the corners of many organizations, often seen as the primary enemy of a unified, cohesive. 3rd Jul 2023 By Chantel@brandlove.co.

Customer Experience 71

Customer Experience Customers 71

Blake Morgan

JULY 1, 2023

Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways. But they have to understand their customers and the industry first. Here are 100 fresh statistics about the state of customer experience in 2023.

Self Service 59

Self Service Customer Experience Contact Center Chatbots 59

Forrester's Customer Insights

JULY 5, 2023

Many organizations rely on external partners (or ‘intermediaries’) to support “their” customer experiences. But is it really “their” customer and “their” experience? Isn’t shared responsibility intrinsic to partnership? To be successful, the short answer is – yes. Take the following imagined scenario: Amy wants to buy a Lego set as a birthday gift.

Customer Experience 49

Customer Experience Customers Consumers Customer Experience Management 49

Doing CX Right

JULY 3, 2023

Cindy Gallop, The "Michael Bay of Business" known for "Blowing Sh*t Up" joins Doing CX Right Podcast about how to create the next unicorn through innovative and disruptive CX strategies. The post Disruptive CX Strategies: Insights From A Woman Who Blows Sh*t Up! appeared first on Doing CX Right.

Strategy 52

Strategy Innovation How To 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Retently

JULY 4, 2023

From GE to Apple, many of the world’s biggest companies use Net Promoter Score ® to measure and track customer sentiment. Most swear by NPS® as the most accurate and effective means to measure loyalty and satisfaction among customers. But what if you’re not one of the world’s largest companies? What value can NPS provide for your much smaller, more hands-on business?

Net Promoter Score 158

Net Promoter Score NPS Multi-Channel Feedback 158

SAP Customer Experience

JULY 4, 2023

Labs Talk #labstalk is a series of interviews over innovative topics, with customers, colleagues and partners, but also renowned industry experts. The showbroadcasting live every other Wednesday on the SAP Customer Experience LinkedIn channel. Hyper-personalisation When we spoke to Lucas Bergström and Sophie Oppacher the other week, we learned about.

Customer Engagement 74

Customer Engagement Engagement Innovation Customers 74

Zonka Feedback

JULY 4, 2023

Want to measure & improve your Helpdesk Customer Experience? Check out this blog to find quick tips to get started. Exceptional Customer Service is no longer just a luxury; it's a necessity. So much so that the value of a great Customer Experience and service has surpassed factors like price and product. Some studies even suggest that more than 85% of customers are willing to pay more for a better service.

Measurement 52

Measurement Tips Customer Experience Exceptional Customer Service 52

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! The adoption of bots is skyrocketing as their benefits for both customers and organizations become increasingly clear. On the one hand, chatbots improve the customer experience with 24/7 availability, instant responses, and personalization.

Chatbots 130

Chatbots How To Measurement Report 130

Bill Quiseng

JULY 5, 2023

QUI QUOTE: A customer complaint is a gift. Take the perspective that your customers complain because they want to help your business. Otherwise, they would say nothing and walk away, intent on never returning. A customer may not always be right. But they are always your customer. Do whatever it takes to make them feel right. Listen and allow the customer to vent.

Customers 153

Customers Customer Experience Company Customer Satisfaction 153

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Customers

IntouchInsight

JULY 7, 2023

Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all locations builds trust among consumers and earns long-term loyalty. But in order to develop and maintain this consistency, brands need to routinely inspect their locations.

Loyalty 271

Loyalty Consumers Brands Software 271

Experience Investigators by 360Connext

JULY 7, 2023

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives 9AM on Thursday, 7/13 Register Here In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX?

Customer Experience 271

Customer Experience How To Resources Measurement 271

Alida

JULY 6, 2023

Alida was recognized by G2 in the Experience Management Category in three reports. Alida also received the Users Love Us badge.

Software 130

Software B2B Report Management 130

ShepHyken

JULY 4, 2023

I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.” Elaborating on that statement, the commenter’s reasoning was that it takes thinking and problem-solving out of the process. We will be given the answer and won’t have to know anything else. I can see his point, but there is another way of looking at this.

Conference 127

Conference Customer Service Training Customer Service Study 127

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Communication

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. It is fair to say that it has been possible for some time. Many organisations have invested in marketing platforms, for example. However, there is a niggling problem. The investment may have been made, but few marketers are really getting full satisfaction from those investments.

Analytics 124

Analytics Marketing Fashion Advertising 124

Experience Investigators by 360Connext

JULY 7, 2023

In this webinar replay, you’ll discover: How to tell if your CX goals were reasonable and set up properly to achieve success 5 questions you can use to ensure that other leaders within your organization understand – and appreciate – what you’re trying to accomplish An easier way to ensure that everyone in your organization understands CX – and buys into their unique role in delivering excellence Whether you’re gathering the right feedback for the goals you’re trying to achieve

Customer Experience 257

Customer Experience Feedback Customers How To 257

ReviewTrackers

JULY 6, 2023

A getting-started guide to Facebook reputation management best practices to help distinguish your brand from your fiercest competitors.

Brands 123

Brands Management 123

Kustomer

JULY 6, 2023

The workforce is rapidly changing. According to Zurich , Gen Z is expected to make up nearly 30% of the workforce by 2025. As CMO of Kustomer, I have shadowed many customer service agents, doing hundreds of ride-alongs and stakeholder interviews, many of them with individuals from this rising generation. What I’ve noticed is that Gen Z does things differently, and they expect their work life to be like the rest of their life – supported by technology and AI.

Customer Service 98

Customer Service Exercises Chatbots System 98

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

BirdEye

JULY 6, 2023

Staying in touch with customers helps businesses strengthen their relationships and build a stronger customer base. The current digitally connected world makes that process very easy. There are multiple avenues for businesses to reach out to their customers and make sure they notice every word. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers.

Connections 98

Connections Communication Video Customers 98

Experience Investigators by 360Connext

JULY 7, 2023

In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX? Join Jeannie Walters, CCXP, and Founder of Experience Investigators, for this complimentary training session to discover: 4 of the most common objections you’re likely to face when pitching new CX initiatives A step-by-step approach to address these objection

Customer Experience 143

Customer Experience How To Resources Measurement 143

kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. We launched the Campaign Messaging feature that has been in the works for quite some time now. More details about our major product updates here: 1. Campaign Messaging feature : The campaign messaging [.] The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customers 98

Customers 98

CSM Magazine

JULY 3, 2023

In today’s digital age, search engine optimization (SEO) is crucial for businesses to enhance their online visibility and drive customer engagement. By implementing effective SEO strategies, you can improve your website’s search engine rankings, attract quality traffic, and increase customer interactions. In this comprehensive guide, we will explore powerful SEO tips that will help you boost customer engagement and create a strong online presence for your business.

Customer Engagement 98

Customer Engagement Engagement Tips User Experience 98

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

BirdEye

JULY 6, 2023

Customers evaluate businesses across many channels before they make a decision. Most of these evaluations happen on the basis of existing customer reviews. Review aggregator sites are the most popular channels for your potential customers to read those reviews from your existing clientele. So it is very important for growing businesses to identify the top review aggregators for their industry, establish a presence, and manage the reviews.

Social Media 98

Social Media Software Feedback Consumers 98

Clarivate

JULY 5, 2023

The month of July could see seven FDA-approved adalimumab biosimilars launch in the United States, an unprecedented situation for a market that has been relatively slow to embrace biosimilars. By end of year, as many as ten adalimumab biosimilars could be on the U.S. market. The Biosimilars Forum has hailed 2022 as a watershed year that could create a more competitive U.S. biologics market and reduce prescription drug costs.

Innovation 97

Innovation Healthcare Strategy Insurance 97

kommunicate

JULY 5, 2023

Last Updated on July 5, 2023 One purchase. Two scenarios. Imagine you buy the latest iPhone from an eCommerce store, and are returning to buy an accessory. Scenario 1: You get a welcome message as soon as you login that says, “Welcome back John! We are so glad to meet you. What do you want [.] The post Personalization At Scale: How Chatbots Can Drive Personalized Customer Experiences appeared first on Kommunicate Blog.

Chatbots 97

Chatbots Customer Experience Ecommerce Meeting 97

Doing CX Right

JULY 7, 2023

Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing ony July 10. The post Golden Ticket to Customer Experience Event July 2023 appeared first on Doing CX Right.

Customer Experience 97

Customer Experience Hotels Customers Customer Service 97

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Tips

BirdEye

JULY 5, 2023

Customer acquisition is one of the biggest challenges and expenditures for businesses. However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. To first time customers turn into loyal customer, it is important to invest in building relationships with them. And that is done with relationship marketing.

Examples 98

Examples Strategy Marketing Social Media 98

2020 Research

JULY 4, 2023

In the fast-paced and ever-changing world of business, market research has become the secret ingredient for success. Gone are the days of relying on gut feelings and guesswork to make strategic decisions. Now, organizations must tap into valuable consumer data to stay ahead of the game. Why is this shift so crucial? It’s because today’s consumers are more discerning than ever, demanding products and services that truly cater to their needs.

Data 97

Data Consumers Trends Resources 97

Upstream Works

JULY 6, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Upstream Works | Next-Gen CX with Webex Contact Center Solutions appeared first on Upstream Works.

Contact Center 78

Contact Center Connections Management 78