Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? Is the customer journey mapping exercise a worthwhile effort? Who owns the customer community for your organization? How’s that for a few spicy thought starters? Does the answer to any of those questions put you on the edge of your seat? We hope so! At Totango Live! 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes!

Customer Journeys 97

Customer Journeys Customer Success Exercises Touchpoint 97

Kustomer

NOVEMBER 10, 2023

In today’s fast-paced business world, customer-centricity isn’t a luxury; it’s a necessity. To truly prioritize your customers, you must grasp their needs and deliver seamless, efficient, and proactive experiences every time. You require a smart, user-friendly customer service platform that seamlessly integrates data and AI, giving you a holistic customer view.

Data 93

Data Customer Centricity Innovation Customer relationships 93

SaleMove

NOVEMBER 10, 2023

Here’s how the Glia Virtual Assistant has become one of the most trusted AI solutions in the financial services industry. The post Why The Glia Virtual Assistant Is Now Trusted by Over 100 Banks and Credit Unions appeared first on Glia Blog | Digital Customer Service Explained.

Banking 90

Banking Financial Industry Customer Service 90

Cyara

NOVEMBER 10, 2023

Days such as Black Friday and Cyber Monday have become synonymous with frantic shopping, huge discounts, and eager deal-seeking customers.

Case Study 76

Case Study Contact Center Study Customers 76

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

BirdEye

NOVEMBER 10, 2023

Imagine a bustling mental health practice where patient demand is high. Prospective patients turn to online searches and reviews for the care they need. Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. Our recent webinar, aptly titled, ‘Efficiency Unleashed: Streamlining customer communications using AI,’ for Birdeye VIEW 2023, unveils a real-life success story that demonstrates the in

Communication 59

Communication Chatbots Conference Customers 59

2020 Research

NOVEMBER 10, 2023

Sago Executive Chairman Steve Schlesinger is set to receive the prestigious Quirk’s Lifetime Achievement Award at The Marketing Research and Insight Excellence Awards. The virtual awards ceremony will take place on Nov. 14 at 1 p.m. EST. With over 35 years of experience, Steve has played an instrumental role in advancing the field of market research and driving innovation.

Leadership 52

Leadership Groups Industry Marketing 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers. For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer.

User Experience 52

User Experience Tools Feedback Analysis 52

Daniel Group

NOVEMBER 10, 2023

Welcome to Success Strategies Are you setting up your company for sustainable business growth with excellent CX? Excellent CX is the key to keeping your customers loyal and having them become your best sales team by telling others about you. In 2003, Fred Reichheld, a consultant with Bain & Company developed the Net Promoter Score. He found that the NPS question (how likely are you to recommend) was strongly correlated with several business outcomes, most notably business growth.

Net Promoter Score 52

Net Promoter Score Conference Effort Score Sales 52

SurveySparrow

NOVEMBER 10, 2023

Volunteer sampling is an approach where participants willingly contribute their thoughts and experiences. It’s like a conversation because only those who are interested in taking part will join. These volunteers eagerly contribute their ideas, perspectives, and stories, adding color to the research. In this blog, we will delve deeper into its meaning, benefits, limitations, and all that you need to know.

Social Media 52

Social Media Study Groups Survey 52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. It showcases its crucial role in the country’s economic development. It will provide us with a solid foundation to begin our journey. Learn how this thriving sector has become an essential pillar of the Philippine economy.

Call Center 52

Call Center Government Telecommunications Industry 52

CSM Magazine

NOVEMBER 10, 2023

In a competitive online landscape where almost anyone can build a website and start selling products or services in minutes, modern consumers lean heavily on positive reviews to help them make informed purchasing decisions. Because of this, positive user reviews have become an essential aspect of ongoing business success. To attract new customers and maintain a positive reputation, new entrants to many industries must pay close attention to the number of positive reviews they can earn.

Strategy 52

Strategy Feedback Consumers Customers 52

Magellan Solutions

NOVEMBER 10, 2023

When one searches for “outsourcing countries” on the internet, Outsourcing Philippines vs India stands out. Intrigued why? Because these two countries offer outsourced services that can cater to businesses of all kinds. No wonder they are ranked within the top ten according to Tholon’s Top 50 Digital Nations list. To answer the question of which is better, India vs.

Culture 52

Culture Government Financial Transportation 52

CSM Magazine

NOVEMBER 10, 2023

When it comes to the world of casinos, loyalty isn’t just a virtue but a strategic game-changer. There is hardly any online or land-based casino that doesn’t offer some kind of a loyalty program, like the iRush Rewards program or any other like this. But do those programs really work, and how? In the glittering realm of spinning wheels and high-stake bets, loyalty programs have become the secret sauce, enticing gamblers to stay, play, and keep coming back for more.

Loyalty Programs 52

Loyalty Programs Loyalty Travel Rewards Programs 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

NOVEMBER 10, 2023

Organizations have experienced a surge in cyberattacks, with attackers using more sophisticated methods to exploit vulnerabilities. Increasing cybersecurity guidelines and regulations stem from breaches with a high impact on society and bringing more focus on themes such as supply chain risk.

Guidelines 56

Guidelines Management Customers 56

AWS Machine Learning

NOVEMBER 10, 2023

We are witnessing a rapid increase in the adoption of large language models (LLM) that power generative AI applications across industries. LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Organizations looking to use LLMs to power their applications are increasingly wary about data privacy to ensure trust and safety is maintained within their generative AI applications.

Chatbots 97

Chatbots e-support Examples Data 97

Forrester's Customer Insights

NOVEMBER 10, 2023

Humans are adaptable. We adapt to new technology very quickly. Maybe increasingly quickly if I think about my own career from implementing ERP on Windows 95 to embracing the internet in a late nineties dot-com to evangelizing mobile in the noughties, all they way to today when we get to generative AI.

Technology 54

Technology Customer Experience Customers 54

AWS Machine Learning

NOVEMBER 10, 2023

Creating high-performance machine learning (ML) solutions relies on exploring and optimizing training parameters, also known as hyperparameters. Hyperparameters are the knobs and levers that we use to adjust the training process, such as learning rate, batch size, regularization strength, and others, depending on the specific model and task at hand.

Metrics 90

Metrics Training Effort Score Strategy 90

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Feedbackly

NOVEMBER 10, 2023

Customer Experience (CX) metrics are used to track, measure, and evaluate how customers regard their experience with a company. They are invaluable for eCommerce stores where the opportunity to communicate and engage face-to-face with customers is scarce. These metrics help brands gauge if they are meeting consumer expectations and also identify gaps and pain points that need to be addressed.

Ecommerce 52

Ecommerce Metrics Customer Experience Effort Score 52

BirdEye

NOVEMBER 10, 2023

Marketing for roofing companies often becomes an afterthought. Most roofing companies survive on seasonal leads, sporadic inquiries from listings , or occasional customer recommendations. Yet, this approach only leads to survival rather than thriving growth. Roofing business marketing is key to a steady stream of leads throughout the year. It ensures that you have a strong market reputation and gain a competitive edge with ease.

Marketing 59

Marketing Strategy Social Media Advertising 59

Magellan Solutions

NOVEMBER 10, 2023

The real estate sector is a highly competitive industry today. Traditionally, its marketing strategies often depend on intrusive methods like cold-calling and endless bombardment of ads just to grab the attention of prospective buyers or sellers. But guess what? Times have changed. According to the National Association of Realtors , a whopping 97% of homebuyers now kick-start their property hunt on the internet.

Marketing 52

Marketing Case Study ROI Return on Investment 52

AWS Machine Learning

NOVEMBER 10, 2023

In the recent past, using machine learning (ML) to make predictions, especially for data in the form of text and images, required extensive ML knowledge for creating and tuning of deep learning models. Today, ML has become more accessible to any user who wants to use ML models to generate business value. With Amazon SageMaker Canvas , you can create predictions for a number of different data types beyond just tabular or time series data without writing a single line of code.

Analysis 94

Analysis Data Examples Training 94

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail