Team Support

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd.

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

Experience Investigators by 360Connext

DECEMBER 20, 2023

Let’s talk about goals! We’ve seen a lot of them this year. Big ones. Small ones. But mostly…pretty vague ones! Customer experience work is challenging when the goals are ill-defined and success is never really measured. That’s why we’re curious…how did your CX objectives go this year? What’s your biggest objective for next year? (We’re curious about other things, too, like how do YOU know you’re doing a good job?

Survey 143

Survey Resources Measurement Customer Experience 143

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success softwa

Report 108

Report Effort Score Customer Centricity User Experience 108

Integrity Solutions

DECEMBER 20, 2023

So often, we listen to respond. We’re waiting for the other person to finish talking so we can tell them what we know. Effective sales conversations, however, are rooted in a mindset of listening to understand. Let’s explore why that distinction is so fundamental in sales, and what you can learn about active listening in sales from the best sales coaches.

Sales 86

Sales Consulting e-support Leadership 86

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Brandwatch CX

DECEMBER 20, 2023

Running an event? Using Twitter to promote it? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. However, choose your hashtag wisely, as the wrong one could mean no one uses it or, worse, it gets lost in a stream of irrelevant tweets or is hijacked. Having a hashtag associated with your event is also a useful way to track conversation about the event – both during and after – and therefore judge whet

Tips 75

Tips Marketing Engagement How To 75

Win the Customer

DECEMBER 20, 2023

In the realm of contact centers, the pursuit of enhancing customer service while streamlining operations remains a top priority. As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. AI chatbots and self-service customer service portals both offer unique advantages and challenges, prompting contact center leaders to navigate a landscape of choices.

Self Service 69

Self Service Contact Center Chatbots Wait Times 69

SAP Customer Experience

DECEMBER 20, 2023

Hello Everyone, We’ve listened to your feedback and have now made your learning journey easier with SAP Sales Cloud Version 2. Our brand new video tutorials are ready and waiting for you, available for free! Dive Into the Dashboard: Want to know more about the configurable dashboard? Worry no more!

Video 71

Video Sales Feedback Brands 71

ECXO

DECEMBER 20, 2023

The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy at On February 7th at 2 pm CET – 1 pm GMT – 8 am EST Subscribe here: [link] Featuring one of the world’s leading authorities on customer experience, transformation, and change.

Airlines 69

Airlines Culture Innovation Groups 69

The DiJulius Group

DECEMBER 20, 2023

Prepare for an enlightening conversation on how artificial intelligence (AI) is revolutionizing customer service and creating a significant competitive advantage! On today’s episode of The Customer Service Revolution, John’s guest, Aurélien Coq, an astute product manager at Eskers, will share how AI automation liberates customer service professionals from monotonous tasks and empowers them with new.

Customer Service 64

Customer Service Competitive Advantage Groups Customers 64

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Brandwatch CX

DECEMBER 20, 2023

Running an event? Using Twitter to promote it? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. However, choose your hashtag wisely, as the wrong one could mean no one uses it or, worse, it gets lost in a stream of irrelevant tweets or is hijacked. Having a hashtag associated with your event is also a useful way to track conversation about the event – both during and after – and therefore judge whet

Tips 64

Tips Marketing Engagement How To 64

SAP Customer Experience

DECEMBER 20, 2023

Looking for all episodes of the SAP Labs Talk live stream? You’ve come to the right place. Below you find all episodes of 2024! All episodes of 2023 and before are also available.

Customer Experience 65

Customer Experience Customers 65

Zonka Feedback

DECEMBER 20, 2023

In the competitive realm of the insurance industry, understanding the nuanced needs of policyholders is paramount. Catering to the diverse financial security requirements and risk appetites of potential customers shapes the core of insurance selling.

Insurance 59

Insurance Tips Survey Financial 59

Blueshift

DECEMBER 20, 2023

In case you missed it, we recently made an exciting announcement, introducing a free tier of Blueshift! This new offering allows marketers to sign up completely free (no credit card required) and immediately begin ingesting and activating customer data in just 15 minutes. This is the industry’s first comprehensive self-serve CDP that can not only unify profiles but also deliver 1:1 engagement.

Engagement 59

Engagement Data Marketing Customers 59

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SurveySparrow

DECEMBER 20, 2023

Do you wonder who your true brand advocates are? The answer lies in the nuanced realm of promoters, passives, and detractors. It is a given that buying experiences are based on how customers feel they are being treated. This is why the Net Promoter Score is a vital metric! So… What is the Net Promoter Score? Net Promoter Score, or NPS, is a pivotal metric that measures customer loyalty and satisfaction.

Net Promoter Score 52

Net Promoter Score NPS Feedback Loyalty 52

Think Customers

DECEMBER 20, 2023

This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. 1to1 Media and TTEC employees from around the world have come together to create our World Peace Quilt — a symbol of our collective commitment to fostering harmony in our interconnected world. Created by employee prompts and generated by AI, the quilt beautifully represents our shared values and aspirations for 2024 and beyond.

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CSM Magazine

DECEMBER 20, 2023

The exciting adventure of online casino gaming in the Czech Republic presents a multitude of possibilities, with one particularly alluring aspect being the field of casino bonus for deposit. These bonuses offer additional funds to try a diverse array of games and heighten the potential for winning. Within this detailed guide, we will explore successful approaches to selecting optimal deposit bonuses.

How To 52

How To Tips Meeting Strategy 52

Forrester's Customer Insights

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

Sales 60

Sales Technology Marketing 60

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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Help Scout

DECEMBER 20, 2023

Advice from Help Scout leaders on planning better, more effective remote meetings that move the business forward.

Meeting 45

Meeting 45

Forrester's Customer Insights

DECEMBER 20, 2023

Facing regulatory scrutiny, Adobe and Figma backed out of the $20 billion acquisition announced last year. It's too bad because although regulators saw them as competitors, they’re complementary.

User Experience 33

User Experience Customer Experience Design System Management 33

AWS Machine Learning

DECEMBER 20, 2023

Today we are excited to announce that the Llama Guard model is now available for customers using Amazon SageMaker JumpStart. Llama Guard provides input and output safeguards in large language model (LLM) deployment. It’s one of the components under Purple Llama, Meta’s initiative featuring open trust and safety tools and evaluations to help developers build responsibly with AI models.

e-support 103

e-support Training Conference Examples 103

Forrester's Customer Insights

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends.

Trends 33

Trends Report 33

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships.

Customer Success 10

Customer Success Trends Innovation Metrics 10

Forrester's Customer Insights

DECEMBER 20, 2023

A recent trip to see Charles Dickens' A Christmas Carol leads to considering the past, present, and future of revenue operations…

B2B 33

B2B Marketing 33

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships.

Customer Success 10

Customer Success Trends Innovation Metrics 10

Forrester's Customer Insights

DECEMBER 20, 2023

We offer insights on US total retail sales, e-commerce sales, offline retail sales, and click-and-collect retail sale for US retailers.

Retail 31

Retail Sales Trends Customers 31

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

AWS Machine Learning

DECEMBER 20, 2023

Customers are faced with increasing security threats and vulnerabilities across infrastructure and application resources as their digital footprint has expanded and the business impact of those digital assets has grown. A common cybersecurity challenge has been two-fold: Consuming logs from digital resources that come in different formats and schemas and automating the analysis of threat findings based on those logs.

Data 107

Data Training e-support Policies 107

Forrester's Customer Insights

DECEMBER 20, 2023

Takeaways from the 2023 Berkeley Business Analytics Summit: Analytics, AI, and Society: Towards a Wiser World?

Analytics 35

Analytics Social Media Innovation Technology 35

ECXO

DECEMBER 20, 2023

28 1 Personalisation and hyperpersonalisation are as old the dinosaurs. In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book, The One to One Future , the end of mass marketing and a shift to personalisation. Marketers, and enterprise software vendors from dta and analytics to voice of customer, have spent the past 20 to 30 years trying to work out how to get it right – with mostly disappointing results.

Customer Experience 52

Customer Experience Effort Score B2B ROI 52